Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Toon meer
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Lees wat reviewers zeggen
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Toon meer
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Toon meer
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsmaterialenwinkel
- Inbraakalarmwinkel
- IJzerwarenwinkel
- Bouwmarkt
- Slotenleverancier
- Beveiligingssysteem leverancier
Over ERA Protect
Geschreven door het bedrijf
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Geschreven door het bedrijf
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Contactgegevens
Valiant Way, Coven, WV9 5GB, Wolverhampton, Verenigd Koninkrijk
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Upgrade from wireless to App control
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs, other then again triggering them. Value for money against other App controlled systems, very good.
5 mei 2026
Overall good some slight glitches which…
Overall good some slight glitches which got sorted
17 april 2026
Was having problems with one of our…
Was having problems with one of our detectors. After speaking to an advisor he suggested trying a certain course of action.
When this did not resolve the problem a new PIR was sent to us. This has now been installed.
10 april 2026
Siren glitch
Ordered replacement battery for active siren & dispatched quickly but when undertaking task found existing battery was actually still usable even though the internal lights had faded badly ? process of disconnecting lead had somehow reactivated component ?
20 april 2026
Excellent
Not sure which particular experience you are asking about, but they have all been excellent.
13 april 2026
I really recommend the help I have received
I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home app. I spoke to a guy called Kaush and he patiently helped me through every stage.
17 april 2026
Review zonder uitnodiging
Great online service
I needed new battery which I found easily using their website. I then received update s until arrival. As usual from ERA Protect,a fast and efficient service.
23 maart 2026
Always there to support.
Always there to support.
Have helped me with several items.
Sometimes a wait at busy times.
20 maart 2026
Quick easy delivery and quick to…
Quick easy delivery and quick to install lights on box visible
1 april 2026
Great Product and Experience
The Smart Alarm works perfectly and support was professional. Thanks a lot!
8 april 2026
Review zonder uitnodiging
Good while it worked
3 years of faultless operation. Then they changed App. The new App won’t accept my login. And the old one has now locked me out. Have contacted customer services several times. No reply. Looks like it’s time to find another supplier
8 april 2026
Review zonder uitnodiging
Customer Service and ORDERS are prompt
Customer Service and ORDERS are prompt, thank you, For All
30 maart 2026
Siren Battery
I have been trying to get a replacement battery for some time, not realising that ERA could supply. It was relatively easy to place an order and deliver was on time. Thank you ERA!
30 maart 2026
Quick delivery it all works as it should
9 maart 2026
Good and bad service
Good service, got email to say batteries are back in stock after a long wait, ordered one only to get another email a week later with an offer of 20% off the same battery. Very clever marketing on your part.
20 maart 2026
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