Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Toon meer
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Lees wat reviewers zeggen
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Toon meer
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Toon meer
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsmaterialenwinkel
- Inbraakalarmwinkel
- IJzerwarenwinkel
- Bouwmarkt
- Slotenleverancier
- Beveiligingssysteem leverancier
Over ERA Protect
Geschreven door het bedrijf
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Geschreven door het bedrijf
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Contactgegevens
Valiant Way, Coven, WV9 5GB, Wolverhampton, Verenigd Koninkrijk
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
so easy to install and setup
5 januari 2026
The company can be contacted by phone
Amazingly I was able to phone up and speak to someone who understood what was happening. The written instructions for setting up the system weren't great. Otherwise pretty good.
5 januari 2026
Keeping my house safe
5 januari 2026
Received batteries very fast delivery…
Received batteries very fast delivery very good service
Thank you
5 december 2025
Batteries supplied in good time BUT
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply yet. Poor packaging protection and not exactly good response from making known issue.
15 december 2025
Antwoord van ERA Protect
Dear John,
I am sorry that your order wasn't received in the manner expected, and the lack of aa response to you.
We have been selling these batteries for a number of years, and this is the first time we have been made aware of this issue.
I have passed your feedback to my colleague, so that they can review their packing processes.
Thank you for your feedback.
Kind regards,
Sumier
You have taken my money but no product…
You have taken my money but no product delivered. You have not replied to my emails.
My bank will be recovering my money plus costs from you!
1 december 2025
Antwoord van ERA Protect
Dear Jim,
I am sorry that there has been an issue with your order, and the inconvenience caused,
We are happy to investigate this issue for you, please contact our helpdesk on 0345 257 2500 or by email to help@eraprotect.com
We can then investigate and get back to you.
Kind regards,
Sumier
Antwoord van ERA Protect
Dear David,
I am sorry that your latest email wasn't responded to.
I have spoken with a member of the helpdesk, and they should be in touch shortly.
Kind regards,
Sumier
I was sent the incorrect manual and…
I was sent the incorrect manual and have not had a response to my follow-up email.
9 december 2025
Antwoord van ERA Protect
Dear Geoff,
Thank you for your feedback.
Looking at the contact history, I can see that a response to your email was made, however I am not able to locate a response to this.
I will ask a member of the helpdesk team to take a look, and let you know if we have an applicable user manual.
Kind regards,
Sumier
Era products are always delivered…
Era products are always delivered swiftly and are easy to install. I have found this alarm system to be reliable and easy to use.
25 november 2025
Excellent service nothing was to uch…
Excellent service nothing was to much trouble, the people at the service center were brilliant and explained everything to me.
3 december 2025
Immediately replaced a failed siren
Immediately replaced a failed siren, despite it being out of warranty. Many thanks.
27 november 2025
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