Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Toon meer
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Lees wat reviewers zeggen
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Toon meer
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Toon meer
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsmaterialenwinkel
- Inbraakalarmwinkel
- IJzerwarenwinkel
- Bouwmarkt
- Slotenleverancier
- Beveiligingssysteem leverancier
Over ERA Protect
Geschreven door het bedrijf
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Geschreven door het bedrijf
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Contactgegevens
Valiant Way, Coven, WV9 5GB, Wolverhampton, Verenigd Koninkrijk
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent response to my home alarm…
Excellent response to my home alarm replacement part,
26 november 2025
My siren box stopped working due to a…
My siren box stopped working due to a flat battery.
Next day delivery would have been preferred. Poor notification by delivery company but otherwise ok.
25 november 2025
Absolute shambles of a company.
Absolute shambles of a company.
Ordered an 8 piece kit and was swayed by the App function. However on trying to download the App a message appeared advising the App was for an older version of Android.
I emailed the company within 24 hours to cancel the order and received a reply advising me to download the appropriate App for the Alarm!
This was the only email that I received a response to, 3 subsequent emails have been ignored.
AVOID!!!!!!!!
17 november 2025
Good customer service
Would have given 5 stars other than the fact I was sent the wrong item but that was very quickly rectified!!
3 november 2025
Easy ordering spares via ERA app
Easy ordering spares via ERA app. and swift delivery
12 november 2025
Good lock -very secure and easy to use
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the lock to everyone, it’s easy to use and keeps the house fully secure, four stars because it took a while, I would like to see more from this company e.g. bifold door locks etc.
28 oktober 2025
Antwoord van ERA Protect
Dear Dean,
Thank you for your feedback.
I am sorry that you have experienced an issue with your handle and the inconvenience caused.
In damp conditions, the fingerprint sensor is designed for water to run off it, however like most items, some water will remain. When this happens the sensor needs to be wiped, alongside your finger, and the sensor should then work.
If you do continue to experience an issue, please contact our helpdesk on 0345 257 2500 or via email help@eraprotect.com where they can assist.
Kind regards,
Sumier
Quality alarm
Quality alarm, easy diy install, better to walk mount the base unit. Goo support
20 oktober 2025
Antwoord van ERA Protect
Hi,
Thank you for your feedback.
I am glad you are happy with your alarm, and you have been happy with the support received.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
I needed help to sort out a problem of…
I needed help to sort out a problem of my own making but was having difficulty resolving it.
I called the help desk and was pleased to speak to Kaush who was extremely helpful . He took time to lead me through the process and made sure the issue was sorted out.
I couldn't have wished for a more professional response .
4 november 2025
Review zonder uitnodiging
Antwoord van ERA Protect
Dear Tony,
Thank you for your feedback.
It is pleasing to read that Kaush was able to resolve your query.
Please don't hesitate to contact us in future if you need further assistance.
Kind regards,
Sumier
Superb service…
I had a very positive discussion with experts on the phone , and when `I realised I had bought the wrong model they arranged for it to be returned.
Superb service.
27 oktober 2025
Antwoord van ERA Protect
Hi Ian,
Thank you for your feedback.
I am glad our helpdesk were able to resolve your query, and you were happy with the service received.
Kind regards,
Sumier
Antwoord van ERA Protect
Hi Joseph,
Thank you for your feedback.
It is pleasing to see that you are happy with the service received.
Please don't hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Very quick delivery pleased with goods…
Very quick delivery pleased with goods thank you
23 oktober 2025
Antwoord van ERA Protect
Hi Sheila,
Thank you for your feedback.
I am glad the order meets your needs and were received in a timely manner.
Kind regards,
Sumier
Great Customer Service
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of weeks to sort out, my alarm system is again fully up and running. ERA Protect sent me two replacement sensors and an outdoor siren completely free of charge. Marvellous! A big shout out to John and Kaush. I am very pleased to recommend this company. Their alarm systems are competitively priced, easy to set up and the after sales service is brilliant.
16 oktober 2025
Antwoord van ERA Protect
Dear Mr Mccluskey,
I am sorry to read of the poor service you have received thus far, and the inconvenienice caused.
I have just spoken with John on the helpdesk, and he has advised that the siren and sensors have now been despatched, and should be delivered to you within the next few days.
It is not our normal service to not carry out agreed actions, and the team are sorry this has occurred.
Kind regards,
Sumier
Great company and love the products
Very helpful, knowledgeable and sympathetic to your problems. Would definitely recommend
13 oktober 2025
Antwoord van ERA Protect
Hi Margaret,
Thank you for your feedback.
I am glad the helpdesk were able to resolve your queries, and you are happy with the service received.
Kind regards,
Sumier
Antwoord van ERA Protect
Dear Alan,
Thank you for your feedback.
It is pleasing to read that our helpdesk were able to assist you successfully.
Please do not hesitate to contact us if you require further assistance in the future.
Kind regards,
Sumier
Best for security and reliability.
10 maart 2025
Antwoord van ERA Protect
Dear Mr Jaleel,
Thank you for your feedback.
I am glad you are happy with your order.
Please do not hesitate to contact us if you require further assistance in the future.
Kind regards,
Sumier
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