Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Toon meer
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Lees wat reviewers zeggen
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Toon meer
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Toon meer
I contacted ERA Protect because my 2-year-old alarm system had developed a couple of faults. I spoke to two different customer service agents on three separate occasions. Although it took a couple of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsmaterialenwinkel
- Inbraakalarmwinkel
- IJzerwarenwinkel
- Bouwmarkt
- Slotenleverancier
- Beveiligingssysteem leverancier
Over ERA Protect
Geschreven door het bedrijf
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Geschreven door het bedrijf
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Contactgegevens
Valiant Way, Coven, WV9 5GB, Wolverhampton, Verenigd Koninkrijk
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No problems quick delivery alarm back…
No problems quick delivery alarm back working.
18 september 2025
Antwoord van ERA Protect
Hi,
Thank you for taking the time to leave your feedback.
I am glad your order arrived in a timely manner.
If you do require assistance in future please do not hesitate to contact us.
Kind regards,
Sumier
Unless you're an IT whizz - don't buy
After nearly a week struggling to get it up and running, we're still without an alarm. Even when it says it's disarmed the alarm still goes off at random. Also it doesn't respond instantly to being turned off. It's a complete nightmare and, for us, it's been a total waste of money.
15 september 2025
Antwoord van ERA Protect
HI,
I am sorry that you have experienced some issues with the alarm system, and the inconvenience caused.
We have designed the alarm system and the app, so that it is straightforward to use.
Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com where one of the team will help resolve the issues you have experienced.
Kind regards,
Sumier
I'm pleased with my new alarm system
I'm pleased with my new alarm system, I did however struggle with the instructions for the product as they were printed in very light grey typeface, products appear well made, my only other gripe would be the courier company who gave me completely the wrong information, so not professional at all.
16 september 2025
Antwoord van ERA Protect
Dear James,
Thank you for taking the time to leave your feedback.
The user manual were created in line with our colour palette for ERA Protect. I will provide your feedback to our team members responsible for the design of our user manuals.
I am sorry that you received incorrect information from our courier company, if you wish to discuss this please contact help@eraprotect.com or call us on 0345 257 2500.
Kind regards,
Sumier
Antwoord van ERA Protect
Hi Stuart,
Thank you for your feedback.
I am glad that your products are working as expected.
Please let us know if you require any assistance in the future.
Kind regards,
Sumier
I have used this kit in the past but…
I have used this kit in the past but this time I have had nothing but problems the hub wasn’t activated before being sent out and all the window contact sticky pads fell off within 24hours the tape came off the pads
26 augustus 2025
Antwoord van ERA Protect
Dear Andy,
Thank you for your feedback.
I am sorry that you experienced an issue with your alarm kit and the inconvenience caused.
Our hubs are normally ready to work as soon as they are connected to a router, and on occasion there is an issue, a factory reset will normally resolve the issue.
The 3M sticky pads are designed to be used on the majority of surfaces, as long as it has been cleaned, and dry before application. In the event this doesn't resolve the issue, they may need to be fitted with screws.
Please contact our helpdesk on 0345 257 2500 or help@eraprotect.com for further assistance if required.
Kind regards,
Sumier
Relatively easy to set up functions are…
Relatively easy to set up functions are good for what I need. So far no complaints
30 augustus 2025
Review zonder uitnodiging
Antwoord van ERA Protect
Hi Tim,
Thank you for your feedback.
Kind regards,
Sumier
Very happy with the service team and…
Very happy with the service team and Jacqueline was very helpful explaining any questions that I had. Excellent customer service.
19 augustus 2025
Antwoord van ERA Protect
Hi Mick,
Thank you for your feedback.
It is pleasing to read that you are happy with the service provided.
Please do not hesitate to contact us if you require further assistance.
Kind regards,
Sumier
Very pleased with the way the alarm works
Very pleased with alarm system setting it up was straightforward
18 augustus 2025
Antwoord van ERA Protect
Hi Linda,
Thank you for your feedback.
I am glad the alarm system meets your needs.
Please let us know at help@eraprotect.com or 0345 257 2500 if you require any further assistance.
Kind regards,
Sumier
Good tech support
I had ordered the wrong motion sensors, the tech guys immediately understood my problem. A return was instigated and a full refund issued.
11 juli 2025
Antwoord van ERA Protect
Hi Stuart,
Thank you for your feedback.
We always try to help when mistakes happen, glad this has been sorted for you in a timely manner.
Kind regards,
Sumier
Excellent customer support.
Had issues with my outside alarm box after 7 years. Phoned the ERA helpline and got through to an advisor immediately. The advisor talked me through some tests after which it was concluded that the sounder had failed. Ordered a new box and now all set up and working again.
11 augustus 2025
Antwoord van ERA Protect
Hi Rob,
Thank you for your feedback.
Our helpdesk in the vast majority of cases will assist and advise of the issue. I am glad on this occasion we were able to provide a resolution.
Kind regards,
Sumier
Excellent quality coupled with a superb…
Excellent quality coupled with a superb after sales back up .
15 augustus 2025
Review zonder uitnodiging
Antwoord van ERA Protect
Hi Michael,
Thank you for your feedback.
Kind regards,
Sumier
Easy as quick access to the customer…
Easy as quick access to the customer support people
30 juli 2025
Nothing works there was a faulty hub…
Nothing works there was a faulty hub the replacement still has not arrived. I am not happy with the company!!!
1 augustus 2025
Sent the product out rapidly
16 juli 2025
Antwoord van ERA Protect
Hi,
Thank you for your feedback.
I am pleased your order was received in a timely manner.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Over a week since ordering...nothing
28 juli 2025
Antwoord van ERA Protect
Dear Miss Sutcliffe,
I am sorry there has been a delay with your order.
I have checked our records, and it does look like there has been an issue with your order being sent to our warehouse for despatch.
Looking at the order, I can see it was despatched yesterday, and is showing as being out for delivery today 5 August 2025.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
Antwoord van ERA Protect
Dear Susan,
Thank you for your feedback.
I am glad your order has met your needs.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
Antwoord van ERA Protect
Dear Michael,
Thank you for your feedback.
I have spoken with my colleagues on our helpdesk, and it looks like you have an incompatible lock which is not suitable for the ERA Smart Universal handle.
I am sorry for any inconvenience caused.
Kind regards,
Sumier
A great concept but improvements to the app are needed
Overall I like the product but there are a few glitches in the app that need to be resolved
1st one is the app logs out on its own quite randomly and it doesn’t work with Face ID and the password field doest load you saved password which is annoying
Auto Unlock is intermittent
It would be a great feature if your phone could be the RFID card for access
24 juli 2025
Antwoord van ERA Protect
Dear David,
Thank you for your feedback.
The ERA Smart Home app does have the functionality where the app will open using Face ID, to enable this please go to Account Settings, choose Security and then select Enable Biometrics.
Once you are logged in on the app, there shouldn't be a reason where you are logged out, the only reason this would happen is if someone else logs in using the same credentials on another device. If there are multiple users, we recommend setting up additional users.
Due to the radio frequency used for the Smart Universal Handle, it is not possible at this time for mobile handsets to be used.
Kind regards,
Sumier
Very helpful over the phone.
Very helpful over the phone.
Kaush assisted me with a couple of questions, and all was resolved.
Top marks!
24 juli 2025
Antwoord van ERA Protect
Hi,
Thank you for your feedback.
It is pleasing to read that we were able to provide you with the necessary information.
Please don't hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
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