Esprit SkiReviews 

794
TrustScore 3.5 uit 5

3,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Second trip to La Rosière with Esprit and can’t fault the team’s warmth and care to our child. Everyone we encountered was friendly and helpful. Wonderful location in a great resort. Very sad we won’t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Couldn’t have asked for a better holiday to introduce our children to skiing. Everything ran like clockwork, the team were amazing and we all had the most fantastic time. Thank you Esprit for everythi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Holiday interrupted by estate agent to view my room. That is unacceptable. I stayed in the Chalet to rest my legs after a few days of skiing. I was interrupted during my rest because an estate... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Flawless family ski holiday. Staff were superb and everything ran like clockwork. Esprit Ski will be greatly missed but will travel with their sister company Inghams in the future.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Skivakanties

Geschreven door het bedrijf

35 years experience offering holidays to chalets and Chalet Hotels with exclusive Esprit Ski childcare. We will read and reply to every review...thank you for your patience!


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

794 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,6

Alle reviews

(794)

0 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing from start to finish

Amazing from start to finish. Ski Esprit answered all of our queries swiftly before our holiday and the presence of staff in the resort meant any queries were answered there and then. The child care was outstanding, we took 6 children aged from 4 years to 12 years and all loved both their lessons and the snow club. The staff looking after them were amazing and made our children’s time in the snow even more fun. Can not wait to book again for next year!

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great time

Great time. Great food, high quality of staff. Child care great. Attitude of staff great.

Hotel a bit tired here and there...

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely number 1 for families

Absolutely number 1 for families! We thought our holiday was really well organised, we were given good information throughout our stay, the accommodation was great and the staff were brilliant. Our trip definitely exceeded our expectations. We have two young children, aged 1 and 2 and they both loved the nursery which was within the accommodation so very convenient. They were taken up the mountain on the gondola to the top where they had picnics, they rode the busses, they saw animals and we felt they had a great time while being well cared for. We got to have proper days out snowboarding, had great food provided and had access to the bar too!

We are already looking to book again with Esprit next year!

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Overall excellent service

some issues around transfers due to the weather on our ski trip. communication was somewhat chaotic. other than that we received the usual excellent service from esprit. I would recommend Esprit for a familty ski holiday without reservation

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic child friendly holiday with …

Fantastic child friendly holiday with Esprit to St Anton. I was a little concerned about what to expect with the nursery based childcare, but I was overwhelmed with the number of staff and their professionalism. My little girl loves it and was taken out and about every day. This meant we got to relax and enjoy the slopes with confidence that she was safe and happy. Thank you

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful in every way!

We just arrived home after a fantastic week in Belle Plagne. The hotel was wonderful, the pool brilliant, food great and childcare spot-on, but the star in Esprit's crown has to be the staff. Nothing was too much bother and every single member of staff went out of their way to be helpful and beyond. They really were a joy to be around and really made our stay.

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Excellent childcare, great hotel, issues with reps.

The hotel in Belle Plagne was really good (rooms are much bigger than normal too) and the childcare staff were excellent. We had several issues with the reps who were either badly trained or just not right for their roles. Lift passes ordered through them firstly didn't work (their responsibility) and were then programmed for too few days. Each time it took hours of valuable skiing time to resolve the problem. They never confirmed with us when lessons had been booked. We had to chase them. Sometimes this took an unreasonably long time. Both perfectly nice people but just did not have the ability to provide these services effectively.
We also struggled with our son's beginner lessons with ESF which didn't leave a very small snow garden all week despite there being other safe more fun options nearby. I think it was largely down to ineffective teaching and a language barrier. The snow garden at Bellcote and last year at Meribel are much bigger and make skiing much more fun for little ones even if they don't progress out of the garden.
Esprit nursery was large and fantastic for our youngest son. Could not fault it at all.

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A few slight issues but otherwise a great holiday…

Although we had a few slight issues with certain reservations for Dinner and a massage, overall our stay was very enjoyable and the staff made every effort to make our stay an enjoyable one. Highly recommend Esprit Ski for a great family holiday.

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Childcare you can totally relax with!

This was our first holiday with esprit, we have 3 children aged 10, 8 and 6 and it couldn’t have been any easier! Esprit took care of ski school, afternoon snow club catered for all ages and high tea was lovely. We used coco club 4 out of the 5 evenings and the children thoroughly enjoyed it all. This left us as adults with complete peace of mind and enabled us to enjoy a weeks skiing without a worry in the world! We will most certainly be booking again!!

30 januari 2018
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Unfortunately Esprit Ski didn't live up to the hype..

Unfortunately Esprit Ski didn't live up to all recommendations we were given.

Stayed in Belle Plagne, hotel & location all good but we just felt really let down by the service (from some), plus their ability to look after a 6 month old.

27 januari 2018
Review zonder uitnodiging
Logo Esprit Ski

Antwoord van Esprit Ski

Thank you for your feedback, Vanessa, from which we're truly sorry that you feel that the standard of service was not of the level that you were led to expect following positive recommendations of our holidays. It's particularly concerning to note your comments regarding the care of your 6 month old, as we pride ourselves on our child care services. As this has been raised with our Guest Services team directly, a member of the team will look into the points that you have raised and be in touch in due course to address your concerns accordingly. Kind regards, the Esprit Ski team

Beoordeeld met 5 van de 5 sterren

Fantastic first experience of Esprit Ski Holiday.

We have just spent a week at Chalet Hotel Mariandre, Alpe d'Huez and had a fantastic time. We were travelling as 2 adults and 3 children aged 2, 6 and 7. Staff were fantastic at making us feel welcome.
Childcare was first rate. 2 of my children have severe food allergies and the management teams were on the ball for awareness and training for allergies and are epipen-trained which was very reassuring.
Kids going to ski school and snow club really enjoyed the program and games, especially with the snow rangers (thanks Ellie).
Evenings were very relaxing as the kids were in the room with the staff listening service and we had lovely dinners with delicious food and great vegetarian options.
Would recommend this holiday to anyone with kids.
Thnaks to the manager Rainier and the rest of the Esprit Team!

27 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant holiday

Brilliant holiday. Fantastic location with true Ski in/ski out. Great food The Esprit Staff were fantastic throughout the hotel and especially great with the kids. Would recommend Esprit to everyone with children.

26 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant holiday with esprit

Brilliant holiday with esprit.
Great chalet and great nursery facilities.
Our toddlers benefited enormously from the enthusiasm of the reps and group activities.

26 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

La Rosiere Janaury 2018

The view when we walked into our chalet was what told us we'd made the right decision! Our children had the best of times and so did we! Our chalet hosts and snow rangers couldn't have done more to help whilst being discrete. They learnt so fast, taking the lead from us in the first few days then just morphing into what the children needed. Yes staff are young but then they've kinda gotta be!
Practically, adult meals could be late for some but we had no 'meanness' with wine and portions size perfect. We needed a later dinner after the lovely cake at teatime. Chalet was warm, especially when the fire was going and clean, yes not brand new and shinny but then wasn't expecting that and hot water was always there.
Three things we wrote on our feedback form were needed: teapot, bath mats, pint glasses ;)
Sunny side of the mountain it maybe billed as but not during our stay - biggest snow storm in 25 years with snow predicted to stay until Easter! We still managed to ski everyday and children's classes happened too. Fabulous instructors; both our 4 and 5 year old, who had Spritelet lessons and their first time skiing, were snow ploughing down the nursery slope on Saturday morning.
We booked everything through Esprit and were so glad everything was just taken care of and the deal was great. The only thing we did not book through Esprit was private ski lessons for me (mum, unconfident (used to be!) on blue runs). I've always had ESF instructors so stuck with them for me and that was fine and quite easy to arrange in resort. Although on busy weeks you might want to do that in advance.
I do suggest that you think through quite clearly what your family want from your holiday. In another four years our children will be too old for snow club and hopefully, I will be good enough to ski with them all afternoon. They might want down time in the afternoon to go to Cocoa Club in the evening, which they only managed once this time. And this will define how we ski en famillie - our next big challenge.
Of course on that mid week emotional ski day not everything was rosie but in context nothing ruined our holiday, nothing was a show stopper, or has left a bitter taste in the mouth. Yes we would have liked more sun, less tired children (hey we had taken two with a combined age of 9 skiing for the first time, double hey, we were on holiday with two children!) and sometime you just want your neighbours to be a bit quieter at 10pm but I would have not doubts about investing my hard earnt holiday spends with Esprit again or recommending them to another family. Happy Skiing :)

25 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good times with Esprit in Italy

Had a great holiday in Gressoney-la-Trinite with Esprit. From the off they were excellent: helping with our bag off the coach; smooth booking in at reception; clean, tidy hotel and rooms. Food and service was very good too. Our little boy enjoyed a the child care services offered and loved learning to ski (as did we, especially the listening service in the evening). We would definitely recommend and book again with Esprit!!

25 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Childcare is excellent

Childcare is excellent. Food is of a high standard. Whilst not always the most modern of interiors the accommodation is clean and fulfils all your needs for a ski holiday.

25 januari 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

We filed more detailed feedback already …

We filed more detailed feedback already on our last day in the chalet.
Sadly our family were all disappointed in the service and quality. We have been happyily holidaying with Esprit for many years but we feel that this last holiday will be our last through the company.
Yours Faithfully
The Disney Family

25 januari 2018
Review zonder uitnodiging
Logo Esprit Ski

Antwoord van Esprit Ski

Hi Richard, We're so sorry that you were left feeling dissatisfied with your experience after what was no doubt a frustrating week when you were unable to ski daily due to the weather conditions in Tignes. Unfortunately the lift pass operator has yet to advise whether they will be offering partial refunds, for which reason we have advised guests to contact their travel insurance provider as a precaution, as we're aware that there are often strict timeframes within which claims will be accepted. Our Guest Services team are looking into the matter, however, and will be in touch just as soon as we have any information that confirms that partial refunds will be paid by the supplier. We hope that this action will go some way to reassure you and restore faith in Esprit. Best wishes, the Esprit Ski team

Beoordeeld met 5 van de 5 sterren

Belle Plagne excellent

just got back from staying in Belle Plagne, we had a brilliant holiday.

All the hotel staff were excellent, they were all so friendly and could not do enough for people.

Our two young boys had a fantastic time with the child care givers who did an amazing job looking after them making them feel at home.

The baby listening service from 1930 to 2230 worked out really well for us and topped off the holiday for us. The young chap on our floor had such a good manner, he did an amazing job.

The food and bar service was excellent. It was all great.

We will definitely be booking again with you and would recommend you to anyone looking for a family ski holiday.

Thank you so much for delivering such an good service.

24 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic family ski company

Fantastic family ski company, really happy with the childcare and the choice of chalets available. We have stayed in 4 different esprit chalets in France and Austria and cannot fault the staff, service or food. The chalets themselves are all of a decent standard and the set up for helping get your little ones skiing from a young age is super.

24 januari 2018
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer