etrailer Reviews 7.451

Robin was very thorough on answering my questions, sent me links for the parts I would need to complete my roof rack purchase. I even received a follow-up email from them, just to make sure I was satisfied with the help I received.

Quick response and knowledgeable. Asked questions before finalizing answer.

Valid and quick feedback

TERRIBLE EXPERIENCE!!!
I ordered a front hitch mount for my truck. The hitch arrived floppy around in an oversized box. The box had several holes in it and the hitch was hanging out of it. Lots of paint damage down to bare metal as well as scuffs. etrailer offered me $15 to go but touch up paint for it and paint it myself. $15 probably wouldn’t even pay for the paint at today’s prices let alone cover my time and effort. They blamed the issue on their supplier and UPS. It was etrailer that did the poor packaging job. Take responsibility for it!

Quick response

Jameson C, provide the information I needed. I have talked with Jameson before. Always provided good insight.

Thanks for the quick response, great customer service!

Fast knowledgeable and very professional. Everything think I asked was carried out to a tee! You can never go wrong with etrailer.

Very prompt and informative answers to my questions and concerns.

A quick answer to my question made the decision easy. Seeing other questions and answers helped a lot also. I'll be ordering from etrailer again.

I appreciate the prompt & professional feedback to my questions. Your online videos and photos pertaining to each item is extremely helpful as well.

My question was answered quickly and completely with product suggestions to support. Well done.

Heather was very kind to answer all my questions. She certainly understands everything that everyone needs if you are dealing with towing. I appreciate her time acknowledge.

Terrible customer service. Called 5 times and no answer. Would not call us back. What is wrong with with customer service now days???? Finished buying from them!😩😩😩😩

Thanks to Robin H for responding promptly to my question about required clearance on a RV sofa! Sometimes it is difficult to interpret item description so I appreciate the human input.

ordered a part that they charged 28$ for. They called to verify the shipping address , and said it would ship that day. 5 days later I called to verify it shipped, they stated it was coming from the manufacturer, had not shipped, and they could not tell me when it would ship. I canceled the order , ordered it from another company who also gets it from the manufacturer, and was given the price at 9.99 , and 3 day shipping period, within a hour I had tracking numbers. Avoid Etrailer.

Provided some excellent answers to a complex question I asked and guided my purchase decision.

She helped with my question and also found a way for me to solve my issue. It sure is nice to have somewhere that you can get information when you need it.

He answered my question and I have ordered the parts he said. I hope to install them when they come in.