etrailer Reviews 7.451

Robin answered my questions right away. Based on his quick response, I purchased a spare tire bracket and received within days. Needed to purchase longer galvanized bolts (5.5-inches) as my frame is 6.5 x 4.0 inches and the std 4.5 inch bolts were a bit short. Very happy with the fit and quality of the mount.
Steve

Very clear explanation of the hitch trailer receiver specifically designed to fit my car. Thank you again!

Very good advice and knowledgeable team members.

I had few questions about changing the pin box on my 5th wheel, and Jameson from e-trailer gave me all the info I needed and more. This guys know his business and he was a great help in my decision. Thank you so much to Jameson C

Robin was outstanding! Quickly answered my questions!

Although I did not receive all that I was hoping, what I got was everything you know about an engine heater product. It was more than product detail itemized and that was helpful.

Robin confirmed for me that I could use my existing brake controller on my new vehicle, with a few parts from eTrailer.

Quick Response! Jared provided quick and helpful answers to my questions about 5th wheel tripods directing me to a more appropriate tripod than the one I had been considering.

The support I got from Robin was fantastic. Robin understood my question and provided an easy to understand and useful answer. I ordered the product as soon as I read it! This is one reason we love E-Trailer and always try to buy things here first. Keep up the great customer support! It's appreciated. And Robin should get a raise. :)

Specific, knowledgeable information for my situation

I actually purchased the entire license plate with light after seeing it during the texting. I returned the license plate light and universal license plate saving money. Not sure the date but entered one close.

Robin had the answer I needed though it wasn't what I wanted to hear...not her problem. And she did give me a direction to go, so all is good.

I placed an order with eTrailer.com and attempted to cancel within one hour — before it left their facility. Despite this, they shipped the product anyway. I then proposed multiple fair solutions: paying part of the return shipping, exchanging the product, or keeping it if the original shipping cost was refunded. All were rejected.

Instead, they demanded I destroy the brand-new item (a large RV cover), haul it to a dump or cut it up with knives, photograph it, and only then would they consider a refund. They refused to arrange a pickup or provide a prepaid return label.

Because of this, my money is tied up and I cannot purchase a suitable replacement. I found the process burdensome, unsafe, and entirely outside standard retail practices.

For anyone considering doing business with eTrailer.com, proceed very cautiously. Their customer service may say the right things, but their actions suggest they do not prioritize fair resolutions.

I hope this review helps others avoid the frustration I’ve experienced.

The 7k dump trailer hydraulic jack works great. The issue I had was there were no instructions in the box. After being unsuccessful finding a You Tube video, with the new style valve, I installed the valve the way it appeared it should be. The handle facing towards the dump or the jack. This did not work. I contacted etrailer and got a real person. They gave me the number to Stillwell. I didn't have much success with Stillwell but I was able to figure out the valve and hose configuration on my own. My hope is that they put instructions in the box or mark the valve so that this doesn't happen to anyone else. Overall etrailers customer service was great and the jack works awesome.

Response was quick and helpful in assessing my problem.

Robin answered my question promptly, which gave me the necessary info I needed.

Lazer replied with answer to the question in a timely manner. The expectation and the answer were in line.
Thanks

Very fast response to inquiry. Provided the information I was needing. Ty

Someone fraudulently used my credit card to purchase an item from etrailer.com. When notifying them, the customer service representative initially asked me what could they do about it! I provided the order number and told them it was in their best interest to follow up as the item was still in route. The representative did contact UPS to re-route the item but then had the audacity to suggest that I NOT report this to my credit card company because it would delay the refund process. WHAT! Should I sit back and let more fraudulent purchases be made? I find this company's follow-up to a fraudulent purchase unacceptable and caution others using this company.

Prompt professional response