etrailer Reviews 7.451

Etrailer provides great products and excellent support. Robin, in particular, offers top-notch customer service. Highly recommended.

she clarified what i was looking for unfortunately not something you sell.

I purchased a “etrailer” branded electric jack and it lasted two trips. The jack seized up and stopped working. The jack lasted less then two months and the company’s response is for me to pay to ship their broken part back for repair. Products should work as stated and not fail after its second use. Very poor customer service and extremely low quality products. Do not use etrailer.com I suggest Amazon or others before this company.

Well the chains came fast. I know these chains came from China you should look at them before sending out. The piece that connects to the outside chain was not all the way down or closed now I have to close it myself! And check them all.

Excellent!!! Exactly what’s needed!

Jameson was very quick to answer my question and you could tell from his answer he knew a lot about the products he’s selling. It’s nice to get a straight answer from salespeople when ordering expensive parts for your pick up helping to avoid the hassle of having to send them back.

Jameson did his research before giving me the answer to my question. I got what I wanted in less than 24hrs!

I had an issue with a delayed shipment/ damaged items on a power supply and had to ship multiple times. I was really counting it due to not being able to have a charge on my batteries to have my heater work. The way this was handled afterward completely turned the experience around.
Chris, the supervisor, personally stepped in, took responsibility, and handled everything with professionalism and priority. He clearly understood the situation, communicated well, overnighted the correct part, and arranged for the shipment to be returned without putting extra burden on me. Most importantly, he made me feel heard and respected as a customer.
Mistakes happen with any company what matters is how they respond. Chris went above and beyond to make it right, and because of that I feel confident doing business with e trailer again in the future. Outstanding customer service and accountability is rare and deserves recognition.

Sounds reasonable and I will pursue the recommended switch and see if that is the solution. I just wanted to make sure it was not an issue inside the braking systems itself.

I’ve been ordering from Etrailer for years. Their customer service is second to none. When I interact with them, it feels like they know me. They can see my full order history and they pay attention. What’s more, they ship faster than Amazon, and they give you constant updates along the way.

Recently I publicly asked question on the product page for a trailer coupler that I had ordered and received. Jerred responded right away, answered my question, and showed genuine interest in what I was working on. Well done, Etrailer.

Robin from etrailer responded same day to my request for information about the Thomas Payne Loveseat. He was able to provide the details I needed.

Great answers to my questions in a timely manner. If we buy a new Jeep we will now know what we need to reinstall our Roadmaster tow system. Thank you James!

Quick answer

Canceled my order today after weeks of being lead on. I ordered a plow 12/17/25 said in stock, delivery 12/23/25. After many chats I received a email that it is being packaged and shipping is drop order and will receive by 1/17/26. I checked if it had shipped and it was back to waiting for stock. I contacted them and was told 4 more weeks. Enough was enough. I canceled the order

I appreciate the advice that I received and I feel like it was given thoughtfully. My response and follow up questions were answered and sensible reasons were given to back it up. It is obvious this company is knowledgable in the realm of roof racks, and I didn’t feel pressured at all to purchase or go forward with the products that Jerred recommended.

Expediant, friendly, and concise response to my question; even during the holidays (which was completely unexpected)!
BTW: Happy New Year!

Fast response and the item suggested is the one I found as well. Good to have confirmation.

Lazer answered my question promptly and thoroughly. For me, eTrailer has the items I need and the answers when I have questions.

Thanks Lazer, and eTrailer.

Jessie responded very quickly. Gave me the information i needed and what i was looking for.
Thanks