euhomy.com Reviews 

A couple months after buying my ice machine it stopped working and started making a weird sound. I tried cleaning and restarting and all the tips n trick in the book. Finally I messaged euhomy about my warranty. Everyone was very helpful and quick! Customer service was great. Once I sent in proof pictures, my new ice machine was sent almost immediately. I even got a check up to make sure everything was running good (thanks Chris).
Also I love the ice this machine makes. I've purchased others but these make very solid small ice cubes.

The ice is wet. I drain it the best I can, then put in a really cold freezer. I bought an ice pick. It's a mixed experience.

I was having an issue with my Euhomy Nugget ice maker. I contacted the support email after reading the manual that came with the ice maker, I sent in my 1 year warranty info, copy of receipt and a video of what it was doing. I got a response within a few hours, even though it was on a Sunday. Lily and Chris were both very professional and informative. They gave me a solution and requested additional information. I sent it back and they immediately resolved my problem in a positive way. I wish all companies were as efficient and helpful as Euhomy was. Their customer service is exemplary. I highly recommend their products! Thank you for your help.

I just purchased this machine on July 8th, delivered on July 10th. It hasnt even been 3 weeks yet and I am already dealing with the machine making terrible mechanical noises and now wont even work because I get an error code "E". I tried following the manual and suggested steps to fix the code, and those have not worked. Incredibly disappointed and frustrated with item.

The spheres are way too small compared to what you advertise in your pictures. Very misleading!

Great communication and customer support.

I had an excellent experience with Euhomy customer service. The representative responded to my inquiry within 24 hours and was professional, courteous, and genuinely helpful throughout the entire process. My replacement product arrived within a week, which exceeded my expectations. They also provided excellent follow-up to make sure everything was resolved and that I was satisfied. It's refreshing to receive this level of customer service. I highly recommend Euhomy based on this outstanding experience.

Customer service was great. Sent me a new cooler after 1st one was broken during shipping. Would order from them again.

We had the best experience with Euhomy customer service. Shout out to Chris! We had our ice machine have malfunctions and this company is great. It has a one year warranty. They respond so quickly to emails and got us a new ice machine that will be delivered tomorrow. We emailed Friday and tomorrow is Tuesday! That is top notch customer service. They were even communicating on the WEEKEND to make sure our family was taken care of! Definitely will be purchasing with them in the future for more items we need.

The slot to put water in is very inconvenient. When you get ice water drip too much on the bottom. Ice take too long to make.

I was really pleased at how fast and efficient the support team was handling my issue with my machine. They answered all of my questions with detail and were extremely friendly. While I hope to not have another issue I know that if I do I am in good hands! Thank you!

They were wonderful to work with, they have the BEST CUSTOMER SERVICE! It seems like once a company has made it big and won over customers throughout the years the customers "assume" they still have good customer service to this day. Sad to say, it's not true.

Attention to all
do not waste your hard working money on thos company Euhomy or any of their products

I bought an ice maker through Amazon September 2025 and a few days ago it started tripping the GFI where it was plugged in. I messaged the company and they sent me a new ice machine within a week I am beyond happy and very pleased with how Euhomy’s customer service handle this!! Thank you

Although it wasn't great that my ice machine stopped working, the overall process of replacing it was. It was covered under warranty so I had a full replacement, no charge. They were quick and efficient! The couple people that were handling my case, if you will, were kind and quick to get it resolved.

I bought a nugget ice maker that initially worked well, but developed problems after about 6 weeks. I contacted Euhomy and spoke with Chris in customer support. He was very helpful. Replacement was arranged and it was shipped. Within about 5 days of my initial email my new ice maker arrived at my door and is working well. Everything was handled quickly, emails responded to promptly and shipping was very fast. Now I have a new nugget ice maker which is working perfectly. And I even received an email from Chris to make sure everything had gone well and that I'm happy with the replacement. Top notch customer service. I would definitely buy from Euhomy again.

It was easy to set up and start making ice. I love this my 3rd one.

I purchased an Ice tile maker, but we decided we wanted a nugget maker instead. I have spent two weeks now trying to return the product and the customer service team has been slow, even trying to convince me to keep the product. I have no issues with the product, but I will not purchase directly from their site again due to the hassle with potential returns.

fits perfectly on my counter, works great, and is quiet to operate

They are very fast to respond and very helpful. I am so pleased that I ordered another one today for my home in New Jersey.