I purchased an ice maker. It was exactly as described, but I didn’t realize that it did not store the ice. So I returned it. I'm was assisted throughout the return process by highly efficient custome... Toon meer
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Lees wat reviewers zeggen
We bought the Euhomy 19QT, 12 Volt car refrigerator for our 3 day travel up the west coast. We really love that we can use this in the car and then take it into the hotel. The cooler does not ho... Toon meer
I bought the ice maker almost a year ago.I enjoyed using the ice maker, but after a few months, I have had a few issues. Every time I called or emailed for support, they were very prompt in respond... Toon meer
No were in the item details does it mention leaving a giant hole in each cube from the rod the ice freezes around, yet every ball has a giant hole in it. They come out white even with purified water a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The World's Best Portable Ice Maker.
Contactgegevens
Verenigde Staten
- 1-833-362-2655
- support@euhomy.com
- euhomy.com
4,3
Uitstekend
249 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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had a problem which was sorted quick…
had a problem which was sorted quick and politely very good polite communication quick resolution would use again
14 mei 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Stephen,
Thank you so much for your kind words!
We are truly delighted to hear that your issue was resolved quickly and that you were satisfied with our communication. Providing polite and efficient support is always our goal, and it means a lot to know that we met your expectations.
If you ever need any assistance in the future, please don’t hesitate to reach out. We would be honored to serve you again.
Thank you for choosing us, and we wish you all the best!
Euhomy Support Team
So far so good
So far, love everything about it. Especially the collection tray for any melting spheres.
14 mei 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Jerry,
Thank you so much for your sharing.
We're thrilled to hear that you're loving the product, especially the collection tray for melted spheres. It's great to know that this feature is making a positive difference in your experience.
We wish you all the best!
Euhomy Support Team
Fridge's capacity not accurate.
The cooler says 130 cans can be put into this cooler. Be honest and get your engineers to try this. People buy these products because of your advertisement. Don't try to shove mini cans in this fridge. Another thing is that this fridge does not get down to 34 degrees. The low temp needs to be 32 degrees that way the customer can adjust it. Good thing about this fridge it is very nice looking.
12 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear customer,
We truly appreciate you taking the time to share your experience with our cooler.
We understand your concerns regarding the stated capacity of 130 cans and the minimum temperature not reaching 34°F as expected. We will share your comments with our engineering team for review and improvement in future designs. Please know that we never intend to mislead our customers — your satisfaction is very important to us.
We also want to remind you that your cooler comes with a one-year warranty. If you are experiencing any functional issues, such as the temperature not cooling properly, please reach out to our customer service team at support@euhomy.com. We will do our best to assist you and resolve any problems you may have.
Thank you again for pointing out both the pros and cons. We're glad you like the look of the fridge, and we hope we can help make your overall experience better.
Euhomy Support Team
I am disappointed
I am disappointed. I started the ice maker following the rules. Unfortunately the ice has a bad taste. I tried cleaning it and running quite a few cycles but I still find it not tasting well. Is there anything I can do to fix this ?
3 mei 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Elisa,
We are truly sorry to hear that your ice maker is producing ice with an unpleasant taste, even after cleaning and running multiple cycles.
Please don’t worry — we stand behind our product, such problems can usually be solved with the self-cleaning function and deep cleaning. And our product come with one-year warranty. We would like to help resolve this issue for you as quickly as possible.
Could you please contact our customer support team directly at support@euhomy.com? They will assist you with further troubleshooting or warranty service.
We appreciate your patience and the opportunity to make things right.
Euhomy Support Team
My cooler is not cooling the desired…
My cooler is not cooling the desired temperature. Customer service has been amazing though, and is helping me troubleshoot. We will see…
28 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Catherine,
Thank you for your sharing.
We’re truly sorry to hear that your cooler is not reaching the desired temperature, but we’re very glad our customer service team has been able to assist you with troubleshooting. Please know that we are here to support you until the issue is fully resolved.
If there is anything else we can improve or help with, please don’t hesitate to let us know. Your satisfaction is very important to us.
Thank you again for your patience and understanding.
Euhomy Support Team
One of the most pleasant and efficient…
One of the most pleasant and efficient customer service experience I have ever had! They kept me informed every step of the way and very courteous in their emails.
10 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Kris,
Thank you for taking the time to share your experience with us.
We are truly delighted to hear that you had such a pleasant and efficient customer service experience with us. Keeping our customers informed and treated with courtesy at every step is always our top priority, and knowing that we made a positive impression on you means the world to our team.
Your encouragement motivates us to continue delivering the best support possible. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Wishing you all the best, and thank you again for choosing us!
Euhomy Support Team
Way too loud
Way too loud. We moved it into the garage since way to loud for the kitchen
2 mei 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Mike,
Thank you for reaching out and sharing your concern.
We are very sorry to hear that the noise level of the unit has been a disturbance. Please be assured that we have received your request. Our products come with a one-year warranty, and our customer service team is currently looking into this matter to provide the best possible solution.
Please keep an eye on your inbox, as one of our representatives will contact you via email shortly to resolve this for you. We are committed to making this right.
We apologize for any inconvenience caused and appreciate your patience.
Euhomy Support Team
This ice machine works really well
This ice machine works really well! It makes ice very quickly, and I haven’t had any problems with it so far. One feature I really love is the washing button, which makes cleaning much easier.
The only small downside is that it can be a bit noisy, but it’s not too bad. Overall, I’m really happy with it. It’s compact, easy to place anywhere, and lightweight enough to move when needed—for example, to empty the water or clean it. I also like that you can open it to clean the inside.
Overall, I love it and I’m very satisfied with my purchase!
1 mei 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear customer,
Thank you so much for taking the time to share it!
We are thrilled to hear that your ice machine works really well and makes ice quickly. It's great that you're enjoying the washing button feature – we designed it to make cleaning easier, and we're so glad it's working for you.
We also appreciate your honest feedback about the noise level. While it can be a bit noisy, we're glad it hasn't been a major issue for you.
It's wonderful to know that you find the machine compact, easy to place anywhere, and lightweight enough to move when needed – whether for emptying water or cleaning. Being able to open it for easy interior cleaning is definitely a plus!
Thank you again for choosing Euhomy. Your satisfaction means the world to us. Enjoy your ice maker, and happy ice making!
Euhomy Support Team
Makes plenty of ice and you dont need…
Makes plenty of ice and you dont need to fill it up everyday
23 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear SANDRA,
Thank you so much for your sharing!
We're thrilled to hear that your ice maker is making plenty of ice for you and that you don't need to fill it up every day. That's exactly the kind of hassle-free performance we want our customers to enjoy.
Thanks again for choosing Euhomy. Happy ice making!
Euhomy Support Team
37 quart car refrigerator
The car refrigerator was received quickly, packed well and undamaged. I let it sit horizontally for 72 hours before testing it. We haven't taken it on a trip or used it extensively yet. But it worked with both power sources in a short test run. So far...so good.
30 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear customer,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that your car refrigerator arrived quickly, was packed well, and came undamaged. It's great that you followed the proper steps by letting it sit horizontally for 72 hours before testing – that's exactly what we recommend.
Thank you again for choosing Euhomy. Wishing you many great trips ahead!
Euhomy Support Team
it is very loud and the ice comes out…LOUD ICE MACHINE
it is very loud and the ice comes out one solid sheet of ice i have to break it up with a knife
30 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear bubba,
I am truly sorry to hear that your ice maker has been running very loud and producing a solid sheet of ice.
This is definitely not the performance we expect from our product, and I completely understand your frustration – especially having to break the ice apart with a knife.
We provide a 1-year warranty for ice makers. We would really like the chance to help resolve this issue for you. Could you please reach out to our customer support team directly at support@euhomy.com? Our team will work with you to find a solution.
We truly appreciate you giving us the opportunity to help.
Euhomy Support Team
bullet ice maker replacement part
I bought there bullet ice maker about 3 years ago. Never had an issue with it once. It survived several moves. The synchronous motor unfortunately got rusted out on its internal components. But the rest of the machine is still in perfect working order. I contacted them to ask about the replacement part and they offered to give me the part for free. Just pay for shipping. They also responded within in minutes not just to the first email. But to each step of the process. Very impressed with how it was handled.
30 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Sergio,
Thank you so much for taking the time to share your experience with us.
Your kind words about our quick responses and step-by-step support mean a lot to us. We always strive to be there for our customers when they need us most.
Thank you again for choosing Euhomy and for being such a loyal customer.
Enjoy many more batches of ice!
Euhomy Support Team
Ice maker -
I recently purchased this ice maker from Amazon, and after about two months it started having some issues. I reached out to customer service and they responded quickly and were very helpful. They arranged a replacement right away, and the new ice maker has been working perfectly so far. I really appreciate the great customer support, especially Sarah, for resolving my issue so efficiently.
4 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear rawan,
Thank you so much for taking the time to share your experience with us.
We are truly sorry to hear that your first ice maker started having issues after two months, but we are very glad that our customer service team was able to assist you quickly and effectively.
It's wonderful to know that the replacement unit has been working perfectly for you. Your satisfaction is our top priority, and we always strive to stand behind our products and support our customers every step of the way.
Thank you again for choosing Euhomy. Enjoy your ice maker!
Euhomy Support Team
Great Customer Support
Quick responses and customer support was very helpful in addressing my concerns.
28 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Gio,
Thank you so much for your sharing!
We're truly delighted to hear that you had a great experience with our customer support team and that we were able to address your concerns quickly and helpfully.
Your satisfaction means the world to us, and words like yours encourage us to keep doing our best for every customer.
Wishing you continued great ice-making experiences!
Euhomy Support Team
it is pretty quite I love it
14 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Dena,
We truly appreciate it!
We're delighted to hear that you love your ice maker and find it nice and quiet. A peaceful kitchen (and great ice) is exactly what we want for every customer.
Thank you again for choosing Euhomy – enjoy your ice!
Euhomy Support Team
Worth the purchase
This is an excellent choice for the price. We own 9 of them for our small business. We purchased our first ones about 1 year ago and they perform as expected 99% of the time. Some quirky things happen with the electronics, but that is expected with electronics. The Bluetooth is a great way to manage each one. My only negative comment is the handle. Whoever was in-charge of designing the handle needs to be on bathroom duty. If the coolers are loaded with any weight, the handle is very fragile.
Overall, we are quite pleased with the coolers. We needed to call customer service one time and they were responsive, friendly and helpful when finding a solution. I recommend this product.
2 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Mark,
Thank you so much for taking the time to share this！
We are truly honored that you now own 9 of our units, and that they have performed as expected 99% of the time over the past year. Hearing feedback from business users like you means a great deal to us, as it shows real reliability over time.
When the cooler is loaded with weight, the handle should be more durable. Please rest assured that we have shared your feedback with our product design team for future improvements.
It is also great to hear that our customer service team was responsive, friendly, and helpful when you reached out. That is exactly the experience we want for every customer.
Thank you for your continued support.
Euhomy Support Team
Doesn't match the Hype.
The machine is just (alright) it doesn't match the hype. The nuggets do not form as nugget ice; instead they're square shaped. It stops a lot because it often believes that the basket is full, so I feel like I'm babysitting the machine throughout the day. I take ice very seriously, I eat it everyday, throughout the day, so it has to be near perfection. However, considering the price of this machine? It is what it is.
23 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Customer,
We are truly sorry that the machine didn’t live up to your expectations, especially knowing how seriously you take your ice. That is not the experience we want for you.
Please know that we provide 1-year warranty. Could you please reach out to our customer support team directly at support@euhomy.com? We would really like to take a closer look at your unit. There may be an issue with the ice-full sensor, and we want to help – whether that means troubleshooting, a replacement, or another solution.
We appreciate you giving us the chance to make things right.
Euhomy Support Team
Product doesn't last
I’m really disappointed and honestly feel obligated to warn others before they make the same mistake I did.
I purchased the 24 inch under counter refrigerator expecting it to last for years, not just over a year. Unfortunately, it completely stopped working after only 14 months—barely past the warranty period. When I reached out to the company, they refused to take any responsibility or offer any meaningful solution simply because the warranty had expired.
What’s frustrating isn’t just the failure itself—it’s how quickly the company distanced itself from the problem. A major appliance like a refrigerator shouldn’t fail this soon, and a company that stands behind its products would at least try to help in some way. Instead, I was left with a broken appliance and no support.
If you’re considering buying from this brand, I strongly suggest you think twice. A slightly lower price isn’t worth it if the product doesn’t last and the company won’t stand behind it when something goes wrong.
Buyers beware.
UPDATE:
I was offered a 15% discount to buy a new unit. I understand they’re trying to present the 15% discount as a goodwill gesture, in reality, it doesn’t meaningfully resolve the issue. Offering a small discount on another unit—after one already failed just outside the warranty period—doesn’t inspire confidence, especially when similar pricing is readily available elsewhere without the added frustration I’ve experienced (Amazon $699). The 15% discount would be $20 off of Amzon's price for their product.
What’s most concerning is the expectation that I should invest in another unit from the same brand after this experience, without any stronger assurance or support. The issue isn’t just the failure itself, but how it’s being handled. A product like this should last significantly longer than 14 months, and the current offer doesn’t reflect that level of accountability.
I was hoping for a resolution that demonstrated a genuine commitment to customer satisfaction and product reliability. At this point, I don’t feel that’s being met and it is time to move on. Again, BUYER BEWARE!!
******Update: I am happy to report that Euhomy reached out to me and replaced my broken refrigerator with a refurbished refrigerator, despite the warranty expiring on my previous unit. The regrigerator looks and works great and I am very happy with Euhomy standing behind their product and sending me the refurbished product. Thank you!
20 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Billy,
Thank you for sharing your experience, and I’m truly sorry to hear that your refrigerator stopped working, Please know that we have been following your case closely. We apologize. It is never our intention to distance ourselves from our customers; rather, we want to ensure every user feels valued and supported.
I want you to know that we’ve carefully reviewed your case. While the warranty period has technically ended, we take your feedback very seriously and would like the opportunity to make things right for you.
We are committed to making this right and would appreciate the opportunity to provide a more meaningful solution. As discussed in our direct correspondence, we have already shared your feedback with our Quality Management team to investigate this failure and are preparing a specialized assistance plan for you.
We truly value the loyalty you’ve shown our brand in the past, and we are determined to regain your trust. Please check your inbox for our latest message so we can move forward with a resolution together.
We appreciate you giving us the chance to resolve this issue. Our goal is to ensure every customer feels supported, not frustrated, especially when a product doesn’t perform as expected.
Thank you again for your honesty, and we hope to turn your experience around.
Euhomy Support Team
Smooth transaction
Smooth transaction, quick delivery and works great
12 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Scott,
Thank you so much!
We’re delighted to hear that you experienced a smooth transaction, quick delivery, and that the product works great for you. Your satisfaction means a lot to us.
Thank you again for choosing Euhomy. Wishing you all the best!
Euhomy Support Team
I have had my ice maker for about 2…
I have had my ice maker for about 2 weeks and it’s working good, but it’s louder than expected. It’s definitely louder than other ice makers I have had in the past.
18 april 2026
Review zonder uitnodiging
Antwoord van euhomy.com
Dear Kurtis,
Thank you for sharing your experience with our ice maker. We’re glad to hear it’s performing well and providing the ice you need!
However, I’m truly sorry to learn that it’s louder than you expected, and that’s not the level of quiet performance we want you to have.
Please know that your ice maker comes with a one-year warranty. We’d love the chance to help improve the situation. Could you please reach out to our customer support team at support@euhomy.com? They will be able to look into the noise issue, provide troubleshooting steps, or arrange further support as needed.
Thank you again for your honest words– it truly helps us get better. We look forward to assisting you.
Euhomy Support Team
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