I discovered Eunjae through TikTok and I am so happy I did! They have amazing products and you can really see how passionate they are about skincare. My order arrived super quickly and even a handwrit... Toon meer
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Depuis le mois de septembre 2025, je n'arrête pas de les contacter par mail pour une commande passée sur leur site, ils répondent aux mails, sans jamais donner aucuns détails sur la commande en cours... Toon meer
Bedrijf heeft geantwoord
I decided to buy 3 albums and they arrived within 1.5 weeks to the Switzerland, packaged extremely well and everything was in perfect condition. I had a friend order at the same time and theirs arrive... Toon meer
Bedrijf heeft geantwoord
Ordered daughter a stray kids karma pop-up skzoo Tumbler. Despite numerous emails nothing has been delivered and no tracking information. Get fobbed off with emails so had to dispute payment with card... Toon meer
2,5
Slecht
54 reviews
Heeft 23% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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I discovered Eunjae
I discovered Eunjae through TikTok and I am so happy I did! They have amazing products and you can really see how passionate they are about skincare. My order arrived super quickly and even a handwritten note was included! Good value for money. Free samples were appreciated. Thank you.
25 mei 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your kind and thoughtful review.
We’re incredibly happy to hear that you discovered eunjae store through TikTok and that you enjoyed your experience with us. Your words about our passion for skincare truly mean a lot to our team.
We’re also delighted that your order arrived quickly and that you appreciated the handwritten note and free samples. Thank you again for your support and trust in eunjae store.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I recently had an experience
I recently had an experience with Eunjae Store that was quite positive overall. Although my parcel initially went missing, the customer service team swiftly resolved the issue by upgrading my order, which I appreciated. I've purchased various items from their website, and their selection is impressive, catering to both fans and those buying gifts… I'm happy with the Illit backpack I ordered and look forward to shopping with them again for future gifts. everything always arrives quickly and well packaged, would definitely recommend.
18 mei 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your thoughtful review and for sharing your experience with eunjae store.
We’re very glad that our customer support team was able to quickly resolve the issue with your missing parcel and turn the situation into a positive experience for you. It’s also wonderful to hear that you’re happy with your Illit backpack and that you’ve enjoyed our product selection overall.
Your kind words about our packaging, delivery, and service truly mean a lot to us. Thank you again for your recommendation and continued support — we look forward to serving you again in the future.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I decided to buy 3 albums
I decided to buy 3 albums and they arrived within 1.5 weeks to the Switzerland, packaged extremely well and everything was in perfect condition. I had a friend order at the same time and theirs arrived perfectly too. Me and said friend have both made second orders on the site within the same month. Will 100% using over and over again.
9 mei 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your amazing review.
We’re delighted to hear that both your order and your friend’s order arrived safely, quickly, and in perfect condition all the way to Switzerland. It’s especially wonderful to know that you both returned to place another order so soon, that truly means a lot to us.
We sincerely appreciate your trust and support, and we look forward to serving you again many more times in the future.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I ordered my first ever
I ordered my first ever kpop album on this site and I'm beyond pleased. I also specified in the note to, if possible, choose an album with a Hyunjin photocard, and they did. No damages, no scars nothing was missing, recommend them!!
9 mei 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your lovely review.
We’re absolutely delighted to hear that your first K-pop album purchase was such a positive experience. We always do our best to consider special requests whenever possible, so we’re very happy that we could make your order even more enjoyable with a Hyunjin photocard.
It’s wonderful to know that everything arrived safely and in perfect condition. Thank you again for your recommendation and support of eunjae store.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I just placed my first order
I just placed my first order with them, and I'm really satisfied! Super fast shipping. I love it! 🤩 I bought an ANITEEZ Plush keyring, and it arrived quickly and in perfect condition.
7 mei 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your wonderful review.
We’re very happy to hear that your first experience with eunjae store was a positive one and that your ANITEEZ Plush keyring arrived quickly and in perfect condition.
We truly appreciate your support and hope to see you again for many more orders in the future 🤩
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I love Eujnae
I love Eujnae. Everything comes in perfect condition, they add freebies and the order comes in like 8 days ❤️ definitely one of my favourite k-pop stores. I gave you 5 stars.
29 april 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your lovely review and for giving us 5 stars.
We’re delighted to hear that your orders arrived safely and that you enjoyed the freebies as well. Knowing that eunjae store is one of your favourite K-pop stores truly means a lot to our team.
We sincerely appreciate your support and look forward to serving you again soon ❤️
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
ABSOLUTE SCAM
ABSOLUTE SCAM - Do not give them your money!
If I could give zero stars, I absolutely would. I placed Order #231844 with Eunjae Store back in August 2025 and specifically paid extra for "Express Shipping," which promised delivery in 3-6 business days. It has now been over 8 months, and I have absolutely nothing to show for it.
They took my money immediately, but the items were never shipped. Whenever I reached out to customer service to find out where my package was, I was strung along with ridiculous excuses. For months, they kept claiming my order was in the "final stage of preparation" or "final stages of dispatch."
When I finally demanded a cancellation and a full refund due to their failure to deliver, they had the audacity to refuse. They told me they could only issue a refund after I received and returned the package—a package they never even bothered to send in the first place!
Now, they don't even bother giving proper replies. They just send generic, automated responses saying they have "forwarded the matter to their team" while completely ignoring my requests.
This business is operating in completely bad faith. They will take your money, fail to provide the service you paid for, refuse to refund you, and then ignore your emails. Save yourself the headache, the money, and the months of frustration. DO NOT ORDER FROM THIS SITE!
14 augustus 2025
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
Ordered 8 months ago and still haven’t…
Ordered 8 months ago and still haven’t received my order . Scam alert
15 april 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
Ordered 7 months ago and nothing!
Ordered 7 months ago. Did not receive. Chasing a refund but getting multiple stupid excuses. Buyer beware!
6 april 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
Scammers
Waited a few months for my order and kept getting the same response when I asked when it would be shipped. When I asked for a refund they suddenly marked my items as shipped with a fake tracking code. Eventually got my money back through my bank. They’re scammers, don’t buy from them
6 december 2025
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
Read the reviews here and was a bit…
Read the reviews here and was a bit nervous but really wanted some Ilso products I couldnt find anywhere else. Figured Id just try it and see what happens. First order shipped fast, came through Evri with tracking updates, no issues. Products were great so I ordered again the next week. Same thing, quick and easy.
5 maart 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for taking the time to share your experience.
We completely understand your initial hesitation, and it truly means a lot to us that you decided to give eunjae store a chance. We’re very happy to hear that both of your orders arrived quickly and smoothly, and that you were satisfied with the products.
Your trust and continued support are greatly appreciated. We look forward to serving you again in the future.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I am new to K-beauty but in a few weeks…
I am new to K-beauty but in a few weeks my skin is in the best condition it's been in years and I am totally addicted to Eunjae shop and their prices. Even though all the items I have bought have been heavily discounted, the expiration date on the products has been 1 years+.
17 februari 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that your skin has improved so quickly and that you’re enjoying your K-beauty journey with eunjae store. It’s also great to know that you’re happy with both our pricing and the quality of our products, including the expiration dates.
Your support truly means a lot to us, and we’re so happy to be part of your skincare routine.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I have placed and received 4 orders so…
I have placed and received 4 orders so far with Eunjae. All arrived a little sooner than expected, in perfect condition and exactly what I had ordered. The prices of the beauty boxes and timed deals are absolutely incredible. Great quality, practical and highly usable products are included in these offers. Sometimes, when such a promotion has been big, there can be a few days wait until orders are posted. I really don't mind this at all. The offers are so popular because the value is exceptional.
5 maart 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your detailed and thoughtful review.
We’re truly grateful for your continued support and are delighted to hear that all your orders have arrived quickly, in perfect condition, and exactly as expected. It’s also wonderful to know that you’re enjoying our beauty boxes and special offers — we always aim to provide great value along with high-quality, practical products.
We also really appreciate your understanding regarding slight delays during busy promotional periods. Your patience means a lot to our team.
Thank you again for your trust in eunjae store. We look forward to serving you again soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I ordered 2 items on October 8th 2025…
I ordered 2 items on October 8th 2025 it is now March 2nd 2026 keep getting told when I ask any questions that it’s either holiday season or they’re still “picking the product” nothing has been shipped to me yet communication is terrible never answer the question just say appreciate your patience and keep waiting will never order from here again
2 maart 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I've been ordering off of eunjae store…
I've been ordering off of eunjae store for several years and (having used other sites such as Kpopmart and YesAsia) can say I wholeheartedly prefer eunjae store. I recently ordered 4 albums (including Red Velvet Bad Boy repackage) which was released on January 30th and received the albums today (February 8th). The delivery time was for 714 days after being sent to the post office, so about 5 days total for shipping. The albums come wrapped in their plastic, covered in bubble wrap, and the empty space inside is filled with packing foam. I heard someone complain about the packaging and I have never had a problem. I have also dealt with customer service previously when I was sent a face mask instead of a serum. A simple email to the customer support and a picture of the item I received by mistake, and they said they would send my actual item out. I received the item with no problems within a few weeks of reporting the issue.
1 maart 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your detailed and loyal support over the years.
We’re truly happy to hear that your experiences with eunjae store have consistently met your expectations, from fast delivery and careful packaging to our customer support resolving any issues smoothly. It means a lot to us that you continue to choose us and even compare us so positively with other stores.
Your feedback is incredibly valuable, and we’re grateful for your trust and understanding. We look forward to continuing to serve you in the future.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
I've ordered lots from eunjae BLACKPINK…
I've ordered lots from eunjae BLACKPINK light stick, V's album, Jungkook's album and now waiting on Stray Kids light stick v2 and have preordered Jungkook's album. eunjae are also very fast at replying...
27 februari 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you so much for your kind review and for choosing eunjae store for your K-pop purchases.
We’re really happy to hear that you’ve had a positive experience with multiple orders, and it’s great to know you’re satisfied with both our product range and our response time. It means a lot to us to be part of your K-pop journey.
We truly appreciate your support and look forward to delivering your upcoming orders smoothly as well.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
ARNAQUE
Depuis le mois de septembre 2025, je n'arrête pas de les contacter par mail pour une commande passée sur leur site, ils répondent aux mails, sans jamais donner aucuns détails sur la commande en cours excepté des excuses pour des soit disant retards sur les expédition. Plusieurs demandes de remboursement ont été effectuées sans jamais abouttir.
Passez votre chemin!
27 februari 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
no item received
I placed my order three months ago. I was explicitly told it would ship in November, but it is now December and I still have no tracking number. Customer service (Seo Minji) continues to give vague apologies without providing a firm shipping date. Extremely disappointed in the lack of transparency and reliability. Avoid this store if you actually want to receive your purchase on time.
27 januari 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
Used to order from them all the time…
Used to order from them all the time with no problems. Lately though it's been one issue after another. Twice now they said my stuff was ready to ship then emailed me saying something was out of stock. Last Ateez order, one of the albums looked repackaged and was missing inclusions. And my most recent order they sent the wrong version, something that costs less than what I actually paid for. To get a refund you need an unboxing video which I never think to do. Probably done ordering from here.
25 februari 2026
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the issues you experienced with your recent orders, especially after having many positive experiences with eunjae store in the past. We completely understand how disappointing this situation must have been.
Please accept our sincere apologies regarding the stock issues, the incorrect item received, and the missing inclusions you mentioned. We would genuinely appreciate the opportunity to review this matter further and make things right for you.
Please contact us at hello@eunjae.store with your order details, and our team will do their best to assist you as quickly as possible.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
Ordered in AUGUST
Ordered in AUGUST, never got my item. I was back and forth with customer support for a couple of months, but it never resolved anything. Disputed the charge with my bank, and they had the audacity to email me and ask me to reverse it. I requested a refund in December, so no, I will not be reversing.
I don’t ever, EVER write negative reviews online, but man, you guys dropped the ball.
30 augustus 2025
Review zonder uitnodiging
Antwoord van eunjae store
Dear Customer,
Thank you for your feedback.
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide at eunjae store.
We would really appreciate the opportunity to make things right for you. Please contact us at hello@eunjae.store at your earliest convenience, and our team will do their best to resolve your issue as quickly as possible.
We look forward to hearing from you soon.
Kind regards,
Seo Minji (서민지)
Customer Support Manager at eunjae store
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