We have used Evesons for over ten years now and have never had a problem with them. They are polite, helpful and always deliver within a few days of ordering. We don’t have to be home, they just deal... Toon meer
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The delivery was a day late owing to the tanker needing repair. I did phone to enquire why it hadn’t come and was immediately told the reason. No excuses. Then they sent both an email and phoned to... Toon meer
*Very easy Online ordering. *Competitive price. * Arrives on specified date * Very pleasant & polite driver. We have been a customer of yourselves for 35 years& have never had cause to complain,... Toon meer
Second time have used Evesons. Missed delivery date both times. They never contacted me at all. 9 days passed since they took my order and nothing delivered. After several phone calls another local c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Over 40 years experience of delivering oil for household and commercial use. Delivering in Warwickshire, Hampshire, Worcestershire, West Sussex and Southampton.
Contactgegevens
Birmingham Road, CV8 1PT, Kenilworth, Verenigd Koninkrijk
- 01676 531100
- sales@evesons.co.uk
- evesons.co.uk
3,7
Gemiddeld
375 reviews
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Heeft 84% van zijn negatieve reviews beantwoord
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Customer Review
Short order to delivery time and good communication concerning the timing of delivery.
27 september 2025
Poor Service
I ordered express delivery but it took two weeks for Evesons to deliver. We watched two drivers drive onto the property and leave without speaking to us, only to be told that they were unable to deliver. As a result we ran out of oil. I complained but never received a response. Very poor service. I will go elsewhere next time.
24 september 2025
Antwoord van Evesons Fuels
Apologies for the delay in responding — a technical issue prevented us from seeing your review sooner. We’re disappointed to hear about your delivery experience and the lack of communication, as this isn’t the level of service we aim to provide.
So that we can look into what happened and resolve this properly, could you please send us your account number and/or delivery address via private message or email? We’d like the chance to investigate and put things right.
Thank you for bringing this to our attention.
— The Evesons Team
Ordered oil
Ordered oil, good price, good communication, speedy delivery. Easy peasy!
18 september 2025
The delivery lorry knocked over the…
The delivery lorry knocked over the fence smashed to pieces although the driver assuring he would report it a month later and still no contact.
1 september 2025
oil delivered on day quoted
oil delivered on day quoted. Friendly & courteous service - thanks
11 september 2025
Review zonder uitnodiging
Bad communicators, poor customer services
Ordered fuel and paid for it but they kept missing delivery dates and were very poor about keeping me informed, as of now they have still not delivered! Will not use them again.
19 september 2025
Review zonder uitnodiging
Excellent service
Excellent service, friendly and helpful staff in both the office and delivery. Fast delivery if required. Regular updates, competitive pricing.what more can I say?
Can’t remember exactly what date last delivery as I have a regular top up.
15 augustus 2025
Review zonder uitnodiging
Good oil price and prompt delivery
Good oil price and prompt delivery. Staff are very helpful and friendly
5 september 2025
Review zonder uitnodiging
Easy peasy
Ordering the oil was simple, all online, and the oil was delivered promptly and when expected.
The price was good too!
26 augustus 2025
All good as usual thank you
14 juli 2025
There was an issue with my delivery…
There was an issue with my delivery that was planned for a Sunday, it didn’t arrive so I emailed, I had exceptional customer service from a woman when I rang to query and rearrange.
She sorted a new delivery date very quickly, the driver turned up as planned and my oil tank is now full again.
16 juni 2025
Always a good service from the phone…
Always a good service from the phone call to the delivery
26 mei 2025
We realise that because of the special…
We realise that because of the special offer that you advertised all around the area,you were extremely busy.BUT,you were giing us times and dates of delivery,and not delivering.If you were busy,you should have notified us of the delivery date changes immediately.Instead we rang you on three seperate occasins to find why our delivery had not arrived,and only then did you give another time and date that was equally not accurate.We suggest that you get your house in order before we will deal with you again
Clive Nixon
6 mei 2025
If You Need the Baby Tanker Go Elsewhere.
We were been long standing customers of Evesons as it is one of the few local companies that has a baby tanker that is needed to access our tank. Two years running the delivery has been delayed as the tanker is (apparently) "off the road'. Last year an express delivery order on 7 Mar eventually arrived 8 days later after two scheduled/cancelled dates. This year, an order placed on 6 Mar was finally completed on 15 Apr, 40 days later, after no less than 7 failed/cancelled delivery dates because each time the tanker was "in for repairs" (and it is the same tanker number plate). No offer of any goodwill partial refund on the upfront payment for the fuel, just a vague offer of something off "next time". Sadly, give this woeful performance, there will probably never be a next time.
Edited to add that I complied with the company's request from "Andy" below to email it details, so I gave them times, dates of my numerous chasing phone calls, promised deliveries etc etc but - guess what? - absolutely no response.
Second edit to add that I did respond (again) this time direct to Andy, who acknowledged receipt this time, but - you guessed it - total silence since. I guess business must be good enough for "the manager" not to bother dealing with it.
15 april 2025
Review zonder uitnodiging
Antwoord van Evesons Fuels
Reply to updated review:
I'm sorry, but I haven’t received a response after replying to your review. We did try to identify your account using the name on your Trustpilot profile, but unfortunately, we were unable to do so. I hate to ask again, but we genuinely want to investigate this properly.
Please could you copy your last email and send it directly to me at andrew.dobson@nwffuels.co.uk to help ensure it comes through? Thank you.
Hi Iain,
Thank you for taking the time to write this detailed review, and for your loyalty to Evesons over the years.
I am eager to investigate this and would be grateful is you can email feedback@evesons.co.uk with your account number and/or delivery address so I can identify the account.
I know we have had a few tanker issues (and we're currently in the process of modernising our entire fleet to prevent future breakdowns) but the number of failed deliveries you quote is far above what I'd expect - especially since you're a long standing customer and we should be pulling out all the stops to keep you warm and happy.
As well as investigating this and looking at a process to avoid further cancellations, I will escalate the issue to my manager and see what can be done to compensate you for the delays and try to keep you as a customer.
I await your response.
Kind regards,
Andy
I have fuel delivered from Evesons Fuel…
I have fuel delivered from Evesons Fuel for aprox 3 yrs, with quite a tricky access. Every time I have had a problem with delivery driver attitude, to which I tell them I inherited the system in place. If it had happened again this delivery, I was ready to find my self a replacement for Evesons Fuel. Well this ray of sunshine in the form of Gary Leven. He said, with this job you take the rough with the smooth. (Sorry Gary if the surname is spelt wrongly)He also had to deal with major building work going on. So thank you Gary you saved a customer. With your pleasant attitude,you are a credit and ambassador for Evesons Fuel. May I suggest a bonus for him. Thank you so much. 😁
24 maart 2025
Review zonder uitnodiging
Antwoord van Evesons Fuels
Hi Marie,
Sorry for the late reply on this one. I just wanted to thank you for your lovely review, and to let you know that I'll be sure Gary gets some credit for excellent customer service.
His surname is Levers by the way - not far off!
Thanks,
Andy
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