I am also here to say this company is a true scam. I paid more than $100 money last year in August for iPhone unlocking. They couldn't do it and gave me a credit note for another phone. Just 19th... Toon meer
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meu amigo paquei um , servico em 2024 , que nao foi possivel porque estava na lista negra, agora tente novamente com esse pagamento que gerou um credito e não consigo acessar o pagamento com o... Toon meer
Bedrijf heeft geantwoord
I unlocked my iPhone 17 pro, IMEI 350630601263031 via EXPRESSUNLOCKS. The unlocked EMEA lock within 12 hours which is really impressive. They are really fast and reliable source and highly recommen... Toon meer
Bedrijf heeft geantwoord
Express unlocks replied publicly to my Trustpilot review, but they still haven’t contacted me through their official support. It looks like they only respond on Trustpilot to calm others down, not to... Toon meer
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As promised
As promised, I shall leave a review after trying the services provided by express unlocks:
1. I applied for unlocking my iPhone 13 Pro Max that I had used for over 3 years, got it new and unsealed the box myself.
2. After buying a new iphone, I had a backup done of the 13 pro max which should be moved to the new iPhone but along the line, my 13 pro max was reset by the technician and this started the sim lock problem, which I did not understand at first till further explanations from the tech.
3. I have used various SIM cards before on the phone and had no issue before the phone getting reset for the first time.
4. I paid for the check and it came back positive and they requested I Pay for the unlock and this failed because my phone was black listed for some reason. So $79 dollars spent so far and given to me as credit.
5. They requested I pay premium which would cost almost $100 more on what I have already spent.
6. Told them I do not have the finances to carry on with the process and requested a refund. I was told refunds are not allowed because of their clauses etc but I explained my part well and requested they help since I did not initiate the transaction knowing it will be this complicated.
7. A representative called “Anna” swooped in and helped big time with various actions such as asking key questions and helping escalate with the organization.
8. It took almost a month but I finally received the refund of both payments and I was really expecting only refund of the second payment.
9. I would like to thank you Anna and Tim for the refund and have dropped my review as appreciation for the effort you put into my case.
23 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks so much for the thoughtful review and for recognising Anna and Tim — I’ll pass that on.
I’m really sorry for the hassle when your iPhone was reset and the unlock became complicated. Your order currently shows: "Blacklisted - Premium Service Required at a price of $174.00." As our Terms state, "Guarantee does not apply where handset appears to be BLACKLISTED..." (Terms 7.1), and blacklisted devices can need a Premium Service to proceed.
If you want to continue with the Premium Service, please initiate the payment via your Tracking page. If you’d like any help with that or want me to check the status for you, reply here and I’ll assist. — Charlotte
Un gran trabajo todo fue como espero…
Un gran trabajo todo fue como espero muy atento y guiando paso a paso
22 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, ¡muchas gracias por tus amables comentarios! Me alegra que todo haya ido bien y que nuestro equipo haya podido guiarte paso a paso. Tu pedido (realizado el 22 de noviembre de 2025) está marcado como "Desbloqueo completo" y tu código de desbloqueo es: 5150145188381424. Siguiente paso: inserta una tarjeta SIM que no sea de T-Mobile y, cuando se te solicite, introduce el código. Como indican nuestras condiciones: "Para teléfonos que no sean iPhone: introducir los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico". Si tu teléfono no te pide un código, "no será posible desbloquearlo... con códigos de desbloqueo y se requerirá un desbloqueo USB remoto". Ya tenemos el USB remoto en tu pedido si lo necesitas. Si necesitas ayuda para introducir el código o cualquier otra cosa, responde y te ayudaré. — Charlotte
They first ask for 24.99$ for…
They first ask for 29.99$ for eligibility check. First scam. Secondly ask for unlock charge. And days later they tell you they couldn’t unlock so you need to pay extra. I ended up paying over 180$ and the next they demanded for another 150$. They are scam. They will keep demanding for more money. And the worse part is you will never get a refund. If there’s anyone who can help report them to the authorities or FBI I’ll be very grateful.
15 juni 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been stressful.
Our Terms explain the $29.99 Eligibility Check is charged and non‑refundable: "Pre‑orders... are not covered by our money back guarantee. We perform a variety of checks..." and the Refund Policy also states "Eligibility Check: These checks are non‑refundable." The T&Cs also state "It is not possible to cancel your order once it is paid for." That’s why you saw multiple charges when additional work or upgrades were required: "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non‑refundable." At the same time, if a Premium Service is attempted and fails, "both your Standard and Premium payments will be fully refunded."
You haven’t supplied your IMEI or order reference — that is required to locate and review your case. In the absence of any reference, we cannot address your specific concerns. Please either reply with your IMEI and order number or use the Live Support link on your tracking page so we can investigate and escalate to our fraud team if needed.
Thanks,
Charlotte
Express unlocks only reply publicly
Express unlocks replied publicly to my Trustpilot review, but they still haven’t contacted me through their official support. It looks like they only respond on Trustpilot to calm others down, not to actually help. I have received only AI responses on chat. I have emailed them on their official email address 10 times but still no response. Many users are reporting the same issue — be careful. They haven’t refunded or unlocked my phone even after 4 months. My IMEI number is 358536502165963
27 juli 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte. I’m really sorry you’ve had such a poor experience and for the lack of direct replies — that’s not the service we aim for.
Your order (placed 29 Jul 2025 for an iPhone 16 Pro Max, AT&T USA) is showing In Process — it’s 99% complete and should be completed imminently. I’ll escalate this now so someone contacts you by email within 24 hours.
Quick note from our terms: "It is not possible to cancel your order once it is paid for." Also, "Eligibility Check: These checks are non-refundable." I mention this so you know how payments are handled while we finish the unlock.
Please DM me your order number or the email on the order (or the last 6 digits of your IMEI) and I’ll push this up to our senior unlock team immediately. — Charlotte
non mi hanno sbloccato nulla
non mi hanno sbloccato il mio cellulare, prima mi hanno detto che mi rimborsavano poi mi hanno fatto una nota credito sul loro sito...che me ne faccio!!
19 september 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Ciao, sono Charlotte. Mi dispiace che sia stato frustrante. Poiché il tuo Galaxy Z Fold5 non ha richiesto un codice di sblocco, la nostra politica prevede che non possiamo rimborsare il pagamento del Controllo di Idoneità o del codice Standard, quindi è stata emessa una nota di credito. Come indicato nei nostri termini: "Controllo di Idoneità: Questi controlli non sono rimborsabili." e "I telefoni Android che non richiedono un codice saranno rimborsati sotto forma di Nota di Credito, a causa dei costi di invio, da utilizzare per uno sblocco USB remoto, se tale servizio è disponibile." Come utilizzare la nota di credito: "Le Note di Credito possono essere utilizzate per qualsiasi servizio di sblocco SIM e per qualsiasi dispositivo: basta cliccare su "Usa Nota di Credito" nella pagina di pagamento al momento dell'acquisto. Non possono essere utilizzate per gli sblocchi iCloud." Prossimo passaggio: poiché si tratta di un telefono Android T-Mobile USA, possiamo provare a modificare lo stato dell'app di sblocco del dispositivo (valida per i dispositivi T-Mobile USA) utilizzando il tuo credito. Vuoi che applichi il credito a questo? Lo stato del tuo ordine mostra anche che il codice 1710837187322743 è stato annullato su tua richiesta e che non è possibile sbloccare da remoto il dispositivo tramite USB.
Expensive but efficient
Although quite pricey, the service was smooth and delivered very fast!
It was very easy to apply for a service, and instructions were clear.
The only annoying thing was that it was not so clear when it came to the full costs, which are slightly more than the first offered price.
2 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here, thanks for the kind words and the feedback. Glad the unlock was fast and the instructions were clear.
Sorry about the pricing confusion — our process uses separate charges for the Network Check (€5.99), Eligibility Check (€24.99) and the Standard Unlock (€42), and “there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase.” Your order (iPhone 13 Mini, placed 19 Nov 2025) shows “Unlock Complete,” so no Premium upgrade was required.
If you’d like a clear invoice or a line-by-line breakdown of the charges, reply and I’ll send it over right away.
First it's $25 you pay then they tell…
First it's $25 you pay then they tell you need to pay more because no refunds so you get conned into paying I ended paying over $100 and then 6 days later they email me saying they can't unlock my phone and here is $75 store credit.
Absolutely ripped off
18 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. I’m really sorry you feel ripped off.
I can look into this and try to sort it, but you haven’t supplied your IMEI or order number — that’s required for us to locate your order. In the absence of a reference we can’t address your specific concerns; please use the Live Support link on your tracking page or reply here with your IMEI/order number so I can escalate.
A couple of policy points from our terms for clarity:
- “It is not possible to cancel your order once it is paid for.” (Terms 2.1)
- For Premium iPhone failures: “Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service.” (Refund Policy)
- We also state we may “issue you with a credit note to use against a different service in the future.” (Terms 7)
If you paid for Premium and it failed, we can pursue a card refund — otherwise I’ll review why a credit note was issued as soon as you send the IMEI/order number.
Dirty thieves
Dirty thieves. $24.99 is a load of crap. I stopped when they charged me $38.99 when supposedly the sale said $24.99 to unlock. Then they tried get me for another $50. No chance. Liars and thieves robbing people. Your word really means nothing. Very tricky scam but sneaky goes without saying.
18 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. I’m really sorry you’re upset.
I can’t look into your order without your IMEI or order number. As our terms state, "Your purchase will appear on your card statements as Expressunlocks," and "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Those points can explain extra charges like eligibility checks or separate service fees.
Please use the Live Support link on your tracking page and provide your IMEI/order number so we can investigate the exact charges and sort this out for you. In the absence of any reference, we cannot address your specific concerns.
Antwoord van Expressunlocks
Hi — Charlotte here. Thanks for your review. Good news: your order (placed 16 Nov 2025) shows status "Unlock Complete" for your iPhone 12 (AT&T USA). To finish the process, follow our instructions: as the Terms state, "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you still see a lock or an error, reply with a screenshot and I’ll help troubleshoot right away.
For clarity, you paid $24.99 (Eligibility Check) and $40 (Standard Unlock). Please note, as our Refund Policy says, "Eligibility Check: These checks are non-refundable."
Update
I wrote a review earlier complaining about the initial $24.99 unlocked fee and the additional hundred dollar charge to actually unlock it. My update now is that although they said the phone unlocks in about 6 hours, that is untrue. My phone was unlocked 13 DAYS LATER. That is correct, 13 days later. Although the service is horrible if not downright criminal, they offer to give you $10 if you write them a 5-star review even though it is not. Sadly people want to recover something in return and that’s why you get those reviews that say it is a great service for $10. What a horrible company.
11 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte, sorry you had that experience and thanks for the honest feedback.
A few quick points from our terms to explain what happened:
- “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” (T&Cs 1.1)
- “Delivery times are guidelines… These delivery times are variable and can decrease as well as increase without notice.” (T&Cs 6.1–6.2)
- “Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order.” (T&Cs 2.1 / 7.3)
Refunds are only issued in specific cases (for example, incorrect unlock code after working with our technician) — see our Refund Policy for details.
To actually look into your order and try to make this right I need your IMEI. Without an IMEI we can’t find your order or escalate it. Please use the Live Support link on your tracking page to send your IMEI and I’ll get this investigated ASAP.
Tiene un botón que dice unlock your…
Tiene un botón que dice unlock your devices el cual te lleva a un check de paga carisimo 25 dolares solo por decirte si es elegible o no la página es muy confusa y al final te quieren cobrar mas de 100 dolares por un equipo que cuesta $150 dolares
15 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, soy Charlotte. Lamento que la página te haya resultado confusa y que los costos te hayan tomado por sorpresa. Para aclarar: la verificación de elegibilidad de $24.99 que pagaste es un paso aparte y no reembolsable, como indica nuestra Política de Reembolso: "Verificación de elegibilidad: Estas verificaciones no son reembolsables". Los Términos y Condiciones también explican: "Si decides no proceder con el pago del desbloqueo, no podemos reembolsar el costo de la verificación de elegibilidad, ya que el servicio ya se realizó". La verificación comprueba aspectos como el estado de pérdida/robo y el bloqueo de activación: "Realizamos varias comprobaciones, incluyendo la verificación del estado de pérdida/robo, la red correcta, el historial del teléfono y el estado del bloqueo de activación". También "ofrecemos servicios oficiales de desbloqueo de IMEI", por lo que se aplica una tarifa de desbloqueo adicional. Tu pedido (realizado el 15 de noviembre de 2025) muestra que solo se pagó la verificación de elegibilidad y que está pendiente el pago del desbloqueo de $106.00. Para continuar, realiza el pago de $106 a través de tu página de seguimiento. También puedes leer las opiniones de los clientes aquí: https://es.expressunlocks.com/unlock-samsung-spectrum#review_section Si quieres, puedo guiarte por la página de seguimiento para que realices el pago o explicarte los resultados de tu solicitud; solo dímelo.
A great service
It was really easy and simple process, my phone is now working perfectly with any sim card. All thanks to you,@expressunlocks
5 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thank you so much for the lovely feedback! I'm thrilled your iPhone is now working perfectly with any SIM. Your order shows as "Unlock Complete." If you need any more help or want to unlock another device, just reply here. Thanks for choosing Expressunlocks! — Charlotte
Excelente de verdad súper rápido pensé…
Excelente de verdad súper rápido pensé que demoraría más, pero en tiempo récord desbloquearon mi teléfono súper recomendado
14 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, ¡muchísimas gracias por tus excelentes comentarios! Nos alegra mucho haber desbloqueado tu iPhone 16 Pro Max (AT&T EE. UU.) tan rápido. Tu pedido (realizado el 13 de noviembre de 2025) muestra "Desbloqueo completado". Para finalizar, conecta el teléfono a una red Wi-Fi, apágalo y vuelve a encenderlo. Este es el paso para desbloquear el iPhone según nuestras instrucciones. Si algo no parece correcto, responde aquí y te ayudaré a solucionarlo de inmediato. — Charlotte
Швидко та без зусиль
13 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Привіт, це Шарлотта. Дякуємо за ваш відгук. Ваше замовлення (оформлене 13 листопада 2025 року) має статус: «Розблокування завершено» для вашого iPhone 15 у мережі США. Щоб завершити процес, будь ласка, «підключіть телефон до Wi-Fi, вимкніть і ввімкніть телефон»; як зазначено в наших інструкціях: «iPhone: підключення телефону до Wi-Fi, вимкніть і ввімкніть телефон»; Ви сплатили $6,99 (перевірка мережі), $24,99 (перевірка відповідності вимогам) та $60 (стандартне розблокування). Зверніть увагу, що «Перевірка відповідності вимогам: ці перевірки не підлягають поверненню». Якщо потрібна преміум-послуга, це буде відображено у вашому статусі. Якщо ви все ще бачите блокування або помилку, повідомте мені, яке саме повідомлення з’являється (або надішліть знімок екрана), і я допоможу вам виконати наступні кроки.
Thank you so much.
Thank you so much.
My device was unlocked within 48 hours.
👏👏
12 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. That’s awesome to hear — glad your device was unlocked within 48 hours 👏👏. If you need anything else, please use the Live Support on your tracking page and include your IMEI so we can find your order and help right away. Thanks for the feedback!
Awesome experience as always❣️Thank you…
Awesome experience as always❣️Thank you Express Unlocks xox
11 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thank you so much for the kind words! We’re thrilled you had an awesome experience. If you still need your Moto G 5G (Bell Canada) unlocked, our records show you’ve only paid the $24.99 Eligibility Check and the $58.00 unlocking payment is still pending — please initiate that payment via your Tracking page to proceed. If everything’s sorted, glad we could help — thanks again!
— Charlotte
It took more than a day (6days to be…
It took more than a day (6days to be exact) since the unlock had to go through Apple. But they eventually got it. Thank you. For is working as it should.
10 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. Thanks for the update — I’m glad your iPhone is unlocked and working.
Sorry about the extra wait — as we note in our terms, "Delivery times are guidelines set by the relative networks" and can sometimes vary when Apple processing is involved. If you need anything else or want us to check your order, please share your IMEI via the Live Support on your tracking page so we can locate it quickly. Thanks again for your patience!
Antwoord van Expressunlocks
Hola, soy Charlotte. Lamento que te sientas así. Tu pedido (realizado el 8 de noviembre de 2025) muestra el estado: "Desbloqueo completado" para tu iPhone 13 (Entel Chile). Sigue los pasos para completar el desbloqueo que se indican en nuestros Términos y Condiciones: "iPhones: conectar el teléfono a una red Wi-Fi y apagarlo y encenderlo" (Términos 8.1). Inténtalo con la nueva tarjeta SIM e indícame el mensaje exacto que aparece. Si aún no funciona, responde con tu número de pedido y una foto o captura de pantalla y lo investigaré de inmediato. Ten en cuenta: "Verificación de elegibilidad: Estas verificaciones no son reembolsables" (Política de reembolso).
Vous perdez pas votre temps,ni votre…
Vous perdez pas votre temps,ni votre argent c’est que d’arnaque !chaque fois il te demande de payer plus, ??? vous tombez pas dans le piège!!! toutes les annonces que vous voyez là-bas, c’est eux qui l’ont mis,??? je vous dis ça? Car déjà il m’a arnaqué, 100 € !!! et pas d’évolution de leur part . et encore, il vient avec le machin de Premium . pour vos arnaquer plus en plus. J’espère que vous gaspiller les 100 € aux médicaments inchaalah Amin. Y encore vous montez 39 euro ! Non j’ai payé 39 après 79
10 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Bonjour, je suis vraiment désolé(e) de votre expérience décevante et je vous remercie de nous l'avoir signalée. Votre commande (passée le 15 octobre 2025 pour un iPhone 13 Pro Max chez Three Ireland) indique : « Déverrouillage annulé par le client et avoir émis d'un montant total. » Vous disposez donc d'un avoir. Voici quelques points importants de nos conditions générales : - « 7.8 Les services standard qui échouent et qui ne sont pas mis à niveau vers le service Premium donneront lieu à un avoir uniquement. » - « 7.10 Les avoirs peuvent être utilisés pour tout service de déverrouillage de carte SIM et pour tout appareil. Il vous suffit de cliquer sur « Utiliser l'avoir » sur la page de paiement lors de votre achat. Ils ne peuvent pas être utilisés pour les déverrouillages iCloud. » - Veuillez également noter : « Vérification d'éligibilité : ces vérifications ne sont pas remboursables. » Si vous souhaitez réessayer sans frais supplémentaires, vous pouvez utiliser votre avoir lors du paiement ou nous communiquer votre numéro de commande. Nous ferons remonter votre demande et vérifierons si une mise à niveau Premium est nécessaire pour finaliser le déverrouillage. Je veux régler ça pour vous. — Charlotte
Quick and reliable
Very impressed with the service.. if you're worried about the payment, don't - it's money well spent!
Before using the service, we have contacted the network provider and even though the gave us a code, it didn’t work. We reach out to expressunlocks and in less than 12 hours, we've got the codes and everything worked like a treat. Stress free, efficient and quick.
Thank you
9 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. Thanks so much for the lovely feedback — I’m really pleased your Samsung S10+ was unlocked quickly and the code (9371468458691962) worked. Your order (placed 9 Nov 2025) shows as "Unlock Complete" and the payments appear as Expressunlocks on your card. If you need anything else or want help with another device, just reply and I’ll be happy to help.
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