Expressunlocks Reviews 4.578

Antwoord van Expressunlocks

24 dec 2025

Hi — I’m Charlotte. I’m really sorry you feel this way and I want to help make it right.

To investigate we need your order reference or the phone IMEI — without that we can’t locate your order or check eligibility. Please use the Live Support link on your tracking page so we can resolve this quickly.

For transparency, our Refund Policy only refunds in specific cases (for example: “Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded.”). Without your IMEI we can’t verify whether any of those conditions apply.

Please open Live Support or reply with your IMEI/order reference and I’ll get this sorted.

Antwoord van Expressunlocks

24 dec 2025

Hi — I’m sorry this has been frustrating. I can see your two payments (Eligibility Check $28.99 + Standard Unlock $50) for an AT&T USA iPhone 11 (order placed Dec 15, 2025). Your order status is In Process — the unlock is 99% complete and should be completed imminently.

Please note: "Eligibility Check: These checks are non-refundable." Also our terms state: "Standard Services which fail and which are not upgraded to Premium Service will be issued with a credit note only." Because of that we can’t automatically refund the eligibility check, but I’ll escalate this to our technicians right away.

Can you confirm your IMEI and whether the phone shows any messages (Activation Lock/iCloud, 'Unavailable' or 'Incompatible SIM')? I’ll push this through now and update you as soon as possible. — Charlotte

Antwoord van Expressunlocks

24 dec 2025

Hola, soy Charlotte. Lamento mucho que hayas tenido una mala experiencia y cualquier frustración con el chat. Actualización rápida: tu pedido de iPhone 16 Pro Max (AT&T EE. UU.) del 25 de noviembre de 2025 está en proceso; está al 99 % y debería finalizarse pronto. Una vez que completemos el desbloqueo, sigue los pasos para iPhone: "conecta el teléfono al wifi, apágalo y enciéndelo". Sobre reembolsos/cancelaciones: nuestras condiciones indican que "no es posible cancelar tu pedido una vez pagado" y las comprobaciones de elegibilidad no son reembolsables. Si un intento con el Servicio Premium falla, "se reembolsarán íntegramente tus pagos Estándar y Premium a tu tarjeta", pero por el momento el desbloqueo sigue en proceso. Si deseas que escale el asunto y reabra el soporte en vivo, responde con tu número de pedido o el correo electrónico utilizado y lo priorizaré de inmediato.

Antwoord van Expressunlocks

24 dec 2025

Hi — sorry for the frustration, I know this feels like a lot.

According to your order record you’ve only paid $24.99 for the Eligibility Check (order placed Dec 15, 2025). As our policy states, "'Eligibility Check: These checks are non-refundable.'" The Eligibility Check does not include the unlock — your order status shows you are "awaiting Unlocking Payment of $68.00."

Please initiate the $68 unlocking payment via your Tracking page so we can proceed. If your iPhone needs a Premium Service, "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable." That upgrade will be shown in your status if required.

If you’d like, send a screenshot of your Tracking page here and I’ll point you to exactly what to pay. You can also read other customers’ experiences here: https://expressunlocks.com/unlock-iphone-14-t-mobile#review_section

— Charlotte

Antwoord van Expressunlocks

24 dec 2025

Hi — I’m sorry you feel that way and I take accusations like “scam” seriously. Please note “All of the services offered on this website are entirely legal in Europe and North America” and “All of the products on our websites are covered by our 100% Money Back Guarantee” (see our Refund Policy/Terms), but refunds are subject to the conditions listed there.

We can’t investigate or resolve your specific case without your IMEI or order reference — in the absence of any reference we cannot address your concerns. Please use Live Support on your tracking page or reply with your IMEI/order number so we can look into this and make it right. — Charlotte

Antwoord van Expressunlocks

24 dec 2025

Hi — thanks for the update, I’m really glad it was worth the extra steps and your iPhone 16 is now unlocked. Our system shows your order as "Unlock Complete" for the Nov 28, 2025 request on T‑Mobile USA — great news.

When finishing an iPhone unlock, please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else pops up, reply here and I’ll get it sorted quickly.

Antwoord van Expressunlocks

6 dec 2025

Thanks so much — really glad to hear it’s working on any SIM. Your order shows "Unlock Complete." To finish the process, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you run into any problems or need help, reply here and I’ll sort it out right away. — Charlotte

Antwoord van Expressunlocks

4 dec 2025

Ciao, sono Charlotte, grazie mille per le tue gentili parole e per la raccomandazione! Sono felice che tutto abbia funzionato con il tuo iPhone 12 Three Ireland (stato: Sblocco completato). Per completare lo sblocco dell'iPhone, segui le istruzioni: "iPhone: collegare il telefono al Wi-Fi, spegnere e riaccendere il telefono". Se qualcosa non ti sembra corretto, rispondi qui e ti aiuterò immediatamente.

Antwoord van Expressunlocks

4 dec 2025

Hi — thanks so much for the kind words, glad we could unlock your phone! If you need any further help please use the Live Support on your tracking page and have your IMEI ready — without an IMEI we can’t locate your order or address any specific concerns.
Thanks, Charlotte

Antwoord van Expressunlocks

4 dec 2025

Bonjour, je suis Charlotte. Je suis vraiment désolée de ce désagrément. Votre Galaxy S21 5G ayant été bloqué par Orange France, nos conditions générales prévoient l'émission d'un avoir plutôt qu'un remboursement sur votre carte. Comme indiqué dans notre politique : « Tout déblocage refusé par le réseau sera remboursé sous forme d'avoir, compte tenu du travail nécessaire pour tenter de le réaliser. » Les frais de vérification d'éligibilité ne sont pas remboursables : « Vérification d'éligibilité : Ces vérifications ne sont pas remboursables. » (Je comprends que ce n'est pas ce que vous espériez, et je m'en excuse.) Vous pouvez utiliser cet avoir sur notre site : « Les avoirs sont valables pour tout service de déblocage SIM… il vous suffit de cliquer sur « Utiliser l'avoir » lors de votre achat. » Si vous le souhaitez, je peux transmettre votre demande à nos techniciens afin de vérifier la possibilité d'un déblocage USB à distance (disponible pour les appareils Samsung) pour votre S21 et réserver l'avoir pour cette tentative. Voulez-vous que je le fasse ?

Antwoord van Expressunlocks

4 dec 2025

Thanks — glad it was nice and quick! If you need anything else please send your IMEI (it's required to locate your order — "Wrong IMEI: No refund if the provided IMEI is incorrect.") or use Live Support on your tracking page so we can sort any issues fast.
— Charlotte

Antwoord van Expressunlocks

4 dec 2025

Thanks so much — really glad it was quick and our team kept you updated while we sorted that complication. If you need anything else just reply here or use the Live Support on your tracking page (please have your IMEI ready so we can help faster). — Charlotte

Antwoord van Expressunlocks

4 dec 2025

Hi — thanks so much for the review! Really glad the codes worked and you got the phone unlocked.

Sorry it took around a week — as our terms say, “These delivery times are variable and can decrease as well as increase without notice…” (T&C 6.2). If you need anything else, please use the Live Support on your tracking page and have your IMEI ready so we can find your order quickly.

— Charlotte

Antwoord van Expressunlocks

4 dec 2025

Hi — I’m Charlotte. I’m really sorry for the hassle and how long this has taken — I want to get this fixed for you.

I can’t look up your order or verify what’s happened without your IMEI (and order reference). Please send your IMEI or use the Live Support link on your tracking page so we can access your order and escalate it immediately. In the absence of any reference, we cannot address your specific concerns.

A few points from our policies so you know what to expect:
- “Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service.”
- “Premium Service Failures: If the service fails for any reason, you'll be refunded. Premium Services are only relevant to iPhones.”
- “It is not possible to cancel your order once it is paid for.”
- “Wrong IMEI: No refund if the provided IMEI is incorrect.”
- If the phone is blacklisted or activation-locked, refunds may not apply.

Send the IMEI or open Live Support in your tracking page now and I’ll personally make sure this is investigated and escalated.

Antwoord van Expressunlocks

4 dec 2025

Hi — Charlotte here. I’m really sorry for the frustration you’ve had.

Our records show your order from 10 Nov 2025 is marked "Unlock cancelled by client and full value credit note issued", so instead of a card refund a credit note was issued for the order value. As the terms explain, "Credit Notes can be used against any sim unlocking service, and for any device - simply click 'Use Credit Note' on the checkout page when purchasing." If you’d like, I can personally prioritise rebooking the AT&T iPhone 16 Pro Max unlock using that credit note and escalate it to our tech team.

Please note that "Eligibility Check: These checks are non-refundable." If you want me to proceed with rebooking now (or escalate this to a senior tech), reply “Yes — rebook” and I’ll get it moving straight away.

Antwoord van Expressunlocks

4 dec 2025

Hi — Charlotte here. Sorry it took longer than expected, and thanks for your patience — I’m glad it’s unlocked.

Your order shows "Unlock Complete." To finish, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything still isn’t working, reply and I’ll check your order (placed Nov 17, 2025) and help sort it out.

Antwoord van Expressunlocks

4 dec 2025

Hi — I’m really sorry you’ve had such a frustrating time. I can see your order for IMEI 354300583852666 (placed 17 Nov 2025) shows "Unlock cancelled by client and full value credit note issued." You were charged for Network Check ($6.99), Eligibility Check ($24.99) and Standard Unlock ($60), and a credit note has been issued to your account.

Please note the policy states: "Eligibility Check: These checks are non-refundable." and "Credit Notes can be used against any sim unlocking service... simply click 'Use Credit Note' on the checkout page when purchasing." If your iPhone needs a Premium Service that wasn’t paid, that will show in your status and must be paid in addition to the Standard Unlock.

If you want to proceed, use the credit note on expressunlocks.com at checkout or reply “Please escalate” and I’ll get a senior tech to re-check your T‑Mobile USA unlock and advise the quickest next step. I want to help get this sorted for you. — Charlotte

Antwoord van Expressunlocks

4 dec 2025

Muchas gracias. ¡Me alegra mucho que todo esté perfecto! Si necesitas algo más o quieres que revisemos tu pedido, envía tu IMEI a través del soporte en vivo en tu página de seguimiento para que podamos localizarlo y ayudarte de inmediato. — Charlotte

Antwoord van Expressunlocks

4 dec 2025

Hi — I’m Charlotte. I’m really sorry you’ve had this experience and I want to help — but I can’t look up your order without an IMEI or order number. In the absence of any reference, we cannot address your specific concerns; please use the Live Support on your tracking page so we can resolve this quickly.

A few points from our policies so you know where we stand:
- "It is not possible to cancel your order once it is paid for." (Terms & Conditions 2.1)
- "Any timeframes stated ... are given as a guideline, NOT a guarantee." (Terms & Conditions 1.1)
- Refunds are only issued in specific cases, e.g. "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." (Refund Policy)

If you’ve already filed a bank dispute or reported to BBB, we can still help — please reply here with your IMEI and order number or open the Live Support chat on the tracking page so I can investigate and get this fixed for you.

Antwoord van Expressunlocks

4 dec 2025

Hi — Charlotte here, thank you so much for your kind words. It means a lot that our team earned your trust and kept you informed — that’s exactly what we aim for.

If you ever need further help, please have your IMEI ready (we’ll need it to find your order) and use the Live Support on your tracking page so we can sort anything out quickly. Thanks again for taking the time to review us!