I am also here to say this company is a true scam. I paid more than $100 money last year in August for iPhone unlocking. They couldn't do it and gave me a credit note for another phone. Just 19th... Toon meer
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meu amigo paquei um , servico em 2024 , que nao foi possivel porque estava na lista negra, agora tente novamente com esse pagamento que gerou um credito e não consigo acessar o pagamento com o... Toon meer
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I unlocked my iPhone 17 pro, IMEI 350630601263031 via EXPRESSUNLOCKS. The unlocked EMEA lock within 12 hours which is really impressive. They are really fast and reliable source and highly recommen... Toon meer
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Express unlocks replied publicly to my Trustpilot review, but they still haven’t contacted me through their official support. It looks like they only respond on Trustpilot to calm others down, not to... Toon meer
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ESTAFA!!! SE QUEDAN CON TU DINERO
Realicé pagos a esta empresa para desbloquear un iphone 14 pro, garantizaban su desbloqueo y si no la devolución del dinero. Realicé un pago de 26,99€ el 13/10/2025, de 54€ el 14/10/2025 y de 157€ el 19/10/2025 por último para el desbloqueo premium que garantizaba el desbloqueo y si no la devolución del dinero. Han pasado más de tres meses con numerosos mensajes al chat de atención y ya me han bloqueado el chat, no responden al correo y no me realizan la devolución. Aunque ellos me confirmaron por el chat de atención que realizarían la devolución del importe.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, soy Charlotte. Lamento mucho que te hayan bloqueado y dejado sin respuestas; esa no es la experiencia que deseamos para ti. Veo que tu pedido del 19 de octubre de 2025 está en proceso: tu desbloqueo está completo al 99 % y debería completarse de inmediato. Responde aquí con tu número de pedido (o IMEI) y el correo electrónico utilizado. Escalaré el problema a nuestros técnicos superiores de inmediato y te enviaré una actualización definitiva en 24 horas. Para mayor transparencia: "Fallos del Servicio Premium: Si el servicio falla por cualquier motivo, recibirás un reembolso junto con cualquier pago del Servicio Estándar que hayas realizado". También ten en cuenta "Verificación de elegibilidad: Estas verificaciones no son reembolsables". Me centraré en completar el desbloqueo primero y luego seguiremos la política si algo sale mal. Envía tu número de pedido, IMEI y correo electrónico y lo publicaré ahora.
AI cash grab scam
Paid €100 to never get a formal reason as to why it couldnt be processed. I was kept in limbo for 4 MONTHS! trying to speak with a human but their useless AI helpdesk just keeps telling you it is working on getting a response from a technician (they dont exist). Never use this service. Every positive thing you can find online for this company is fake and made by the company itself. I wish I did research before i foolishly and hastely allowed myself to get completely scammed by this quick money grab. Please just contact ur service provider directly if u need an ESim. I say this hoping to protect at least one more person from this embarrassing fate.
26 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte. I’m really sorry you were left waiting and frustrated — that’s not the experience we want.
We don’t have your IMEI or order reference, and without that we can’t investigate your specific case. Please reply with your IMEI and order number or use the Live Support link on your tracking page so we can escalate this to a technician.
For transparency, our terms state: "2.1 It is not possible to cancel your order once it is paid for." And our Refund Policy says: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded." It also notes: "Wrong IMEI: No refund if the provided IMEI is incorrect."
If you send your IMEI/order number or open Live Support now I’ll make sure this is escalated for a clear explanation and next steps.
Money is GONE with no RESULTS!!!!!
Failure at communication. There is no help. They blocked me from the live chat. I’ve emailed them over a week ago and still nothing. No resolve. I just want my money back. It’s a repeat loop with them. I’ve been patiently waiting for almost 2 months and nothing has come of it. They will reply on here but when I go to their website or email them, it’s silent from them. This is not a company I will stand by because of the neglect and experience that I’ve had. 354058248867301
14 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m really sorry you’ve had this frustrating experience and I appreciate you raising it.
I can’t locate or resolve your order without your IMEI (or order number). In the absence of any reference, we cannot address your specific concerns — please either reply here with your IMEI/order ID so I can escalate immediately, or use the Live Support link on your tracking page (that’s the fastest way to get help).
Please note our terms: "It is not possible to cancel your order once it is paid for." Refunds are only issued if your case meets our Refund Policy (for example: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."). I’ll do my best to get this sorted as soon as you share the IMEI/order number.
— Charlotte
I saw on their website that unlocking…
I saw on their website that unlocking would cost me about $22. So I paid via ccard. I received a notification the phone passed some qualification test but to get the unlock code would cost me more money, which I paid. After waiting I received an email to say that the phone could not be unlocked and the money I paid could be used to purchase stuff from THEIR WEBPAGE AND NO REFUND IS DONE. Yes. What a scam !! They don't supply you their advertised service but charge you anyway.
23 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m really sorry this has been so frustrating.
I can see your order (placed 15 Jan 2026) shows the status: “Device doesnt prompt for unlock code, unfortunately a remote USB unlock is not possible for this device.” Because of that, and per our terms, eligibility checks are non‑refundable and Androids that don’t ask for a code are issued a credit note rather than a card refund. As the policy says: “Eligibility Check: These checks are non-refundable.” and “Android phones which don't ask for a code, will be refunded in the form of a Credit Note, due to submission costs, to be used against a Remote USB unlock, if that service is available.”
You were issued a credit note (instead of a refund) for the failed unlock. I’m happy to:
- Confirm the exact credit note amount applied from your payments, and
- Help you find the best way to use it on our site or check any other available options for your ZTE P503.
Would you like me to confirm the credit note amount now? — Charlotte
I payed them last year 2025/01/11 to…
I payed them last year 2025/01/11 to unlock my phone and it is now one year later and they just had one excuse on the the next , now when it comes to the refund the messages just went cold. this is indeed a scam.
22 januari 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. I’m really sorry you’ve had such a frustrating experience and I appreciate you flagging this.
I can see your order is currently “In Process” and is 99% complete — it should be finished imminently. I’ll escalate this to a senior technician right away and get you a clear status update within 24 hours. Please reply with your order number or the email you used on expressunlocks.com so I can push this through.
For your reassurance, our Terms note that “These delivery times are variable and can decrease as well as increase without notice” and our Refund Policy states: “Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service.” That said, I’ll do everything I can to finish the unlock first.
Send me your order number/email now and I’ll escalate.
This is a scam website. Avoid and contact your network provider for a free unlock
It's a scam. They have no means or intention to unlock the phone. They will just string you along, asking for additional fees while providing nonsense explanations. The only "refunds" they agree to is credits on their scam website. Steer far clear. Call the carrier directly.
In reference to the company reply below , the scam is that they charge you a large fee £14.99 just to tell you that they can unlock your phone for a further £30. This is not made clear at the point you pay the initial £14.99. It looks like the £14.99 is to unlock the phone not to pay for the privilege of being told a further payment will unlock the phone. Scammers, I don’t know how they sleep at night. Evil people !
15 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. I’m sorry you’ve had a bad experience and I want to help.
Please note we do have protections and refunds in specific cases — for example our Terms state “All of the services offered on this website are entirely legal in Europe and North America,” and our Refund Policy lists eligible refunds such as “Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded.”
I can’t look up or resolve your case without your IMEI or order reference (and “Wrong IMEI: No refund if the provided IMEI is incorrect.”). In the absence of any reference we cannot address your specific concerns — please provide your IMEI here or use Live Support on your tracking page so we can investigate and resolve this quickly.
Thanks,
Charlotte
Didn't like the fact that I had to pay…
Didn't like the fact that I had to pay 4 time for a service that was displayed as a set price. Also your service show that it will be completed within 24hr after paying the fee and when I pay the fee I had to wait 7 days just to see if the phone could be unlock only to find out i had to pay more money again and wait 7 days again smh
19 december 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m really sorry this was frustrating. A couple of quick points to explain what happened and get you finished:
- Eligibility checks are separate and non-refundable: "Eligibility Check: These checks are non-refundable."
- Sometimes a phone needs a higher service level (Standard → Premium) before it can be unlocked, and those upgrades are charged as additional payments: "Premium Services are only relevant to iPhones." and if an upgrade is required initial payments aren’t refundable.
- Timeframes are guidelines, not guarantees: "any timeframes stated are a calculation ... given as a guideline, NOT a guarantee" and "Delivery times are guidelines ... These delivery times are variable..."
Your order status shows "Unlock Complete" — to finish on an iPhone please connect to Wi‑Fi and turn the phone off and then on: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you follow that and it’s still locked, reply with your order number and I’ll check it right away. — Charlotte
Muy mala experiencia
Muy mala experiencia, servicio incumplido**
Realicé un pedido el **10 de octubre de 2025** para el desbloqueo de un **Samsung Galaxy S25 Ultra (AT&T USA)**. Pagué **$28.99 por verificación (no reembolsable)** y **$198 por el desbloqueo estándar**.
A pesar de múltiples intentos, retrasos y promesas incumplidas, el servicio **no se ha completado**. Me indicaron que el proceso está “99% completado” y que falta una conexión USB remota para finalizar, pero esta conexión **no se concreta nunca**.
He sido paciente durante demasiado tiempo y la gestión ha estado **muy por debajo de lo esperado para un servicio pagado**. Aunque el representante se disculpa y promete escalar el caso (ya van varios intentos), la realidad es que **no hay resultados concretos**.
La experiencia ha sido frustrante, desgastante y poco profesional.
No recomiendo esta empresa si valoras tu tiempo y tu dinero. Literar te roban
Me bloquiaron del soporte que solo te responde un bot y no esponde por correo
Service not delivered after payment**
I placed an order on **October 10, 2025** for the unlocking of a **Samsung Galaxy S25 Ultra (AT&T USA)**. I paid **$28.99 for eligibility verification (non-refundable)** and **$198 for the standard unlocking service**.
After multiple attempts, delays, and repeated promises, the service has **still not been completed**. I was told the process was “99% complete” and that only a remote USB session was required to finish the job, but that session **never actually happened**.
Although the agent keeps apologizing and saying the case is being escalated, there have been **no concrete results**. The handling of my case has been **far below the standard expected for a paid service**.
Overall, this has been a **frustrating, time-consuming, and unprofessional experience**.
I would **not recommend this company**.
11 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, lamento mucho que esta experiencia haya sido tan frustrante. Veo que su pedido del 10 de octubre de 2025 para un Samsung Galaxy S25 Ultra (AT&T EE. UU.) pagó $28.99 (verificación de elegibilidad) y $198 (desbloqueo estándar). El estado del pedido muestra "Desbloqueo cancelado por el cliente y se emitió una nota de crédito por el valor total". Algunos puntos importantes de nuestras políticas: - "Verificación de elegibilidad: Estas verificaciones no son reembolsables". - "Los Servicios Estándar que fallen y no se actualicen al Servicio Premium solo se emitirán con una nota de crédito". - "Las notas de crédito se pueden usar para cualquier servicio de desbloqueo de SIM y para cualquier dispositivo; simplemente haga clic en "Usar nota de crédito" en la página de pago al realizar la compra". Lamento que no hayamos completado la sesión USB remota como se prometió. Me gustaría ayudar a resolver esto rápidamente: podemos volver a programar una sesión USB remota usando su nota de crédito y escalarla a un técnico superior para garantizar una sesión programada y presencial (no automatizada). Responda con el mejor correo electrónico y 2 ventanas de tiempo (su zona horaria) en las que pueda estar disponible, o haga clic en "Usar nota de crédito" al finalizar la compra para volver a reservar y priorizaré la escalada.
Took a little longer than anticipated - but all good
Took a little longer than anticipated - contacted customer support who were very helpful and escalated my request, and the unlock completed a couple of hours later. Overall timescale around 23 hours.
7 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks for the update and for your patience. Sorry it took a little longer than expected, I’m glad our team could escalate and complete the unlock.
I can confirm your order for the iPhone 11 on EE UK shows "Unlock Complete" (order placed 06/01/2026). To finish the unlock on iPhones, please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If that doesn’t work, reply here and I’ll get this checked straight away.
Thanks again — Charlotte
Antwoord van Expressunlocks
Hi — thanks for your feedback. I can confirm your order (placed 01/01/2026) shows Unlock Complete and your codes are:
NCK = 7048317180350963
MCK = 4709524964841863
Follow the usual steps: insert a non‑AT&T SIM and power on — as our terms state, “Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;” If the phone prompts for the network code, enter the NCK; if it requests a master code, enter the MCK.
If your phone doesn’t prompt for a code or the code fails, please reply with what you see — our techs will help walk you through it. Note that “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device,” and that the “Eligibility Check: These checks are non‑refundable.”
I’m here to help get this working for you — tell me what your phone shows when you try. — Charlotte
Son unos estafadores…
Son unos estafadores 3 meses esperando que desbloqueen mi teléfono me pidieron una tarifa Standar luego otra tarifa y luego que debía pagar la primium tiene dos meses en 99% y nada pedí mi reembolso y ya llevo un mes en eso tampoco me lo regresan son unos ESTAFADORES sinvergüenzas siempre salen con las mismas excusas
5 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, lamento mucho que hayas tenido una experiencia tan frustrante. Veo tus tres pagos y tu pedido del 19 de octubre de 2025. El estado de tu pedido es "En proceso": "Tu desbloqueo está completo al 99 % y debería completarse de forma inminente". Escalaré esto a nuestro equipo técnico ahora mismo. Un par de cosas de nuestros términos para que sepas nuestra postura: "No es posible cancelar tu pedido una vez pagado". Además, "Las comprobaciones de elegibilidad no son reembolsables". Si el Servicio Premium finalmente falla, nuestra Política de reembolsos dice: "Servicios Premium que fallan: tanto tus pagos Estándar como Premium se reembolsarán íntegramente a tu tarjeta". Por favor, responde con tu número de pedido o el correo electrónico utilizado para que pueda procesar esto y enviarte una actualización (o una revisión del reembolso si falla) en un plazo de 48 horas. — Charlotte
I have been waiting from last…
I have been waiting from last Setptember for my device to be unlocked. You will never get them to give you back your money!!!!! I paid way over 200 and its the same. They will also tell that you should not try any other unlocking service.
4 september 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte. I’m really sorry you’ve had to wait that long; I understand how frustrating this is.
A couple of quick points from our terms that may help explain delays:
- “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” (Terms & Conditions 1.1)
- “It is not possible to cancel your order once it is paid for.” (Terms & Conditions 2.1)
- Refunds are limited to specific cases (for example, “If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded.”). Conversely, “No refund if the provided IMEI is incorrect.” (Refund Policy)
We don’t have your IMEI or order reference, so I can’t look into this for you right now. Please use the Live Support on your tracking page and provide your IMEI so we can investigate and get this resolved. In the absence of any reference, we cannot address your specific concerns.
I want to help get this sorted — please contact Live Support with your IMEI and I’ll make sure someone follows up.
These people are theives!!
These people are theives!!! I paid $200 over the course 4 months to have them "escalate" the unlocking of my phone and then when I finally demanded my money be returned - which they assured me they would do if I no longer wanted them to proceed - they disabled the online chat feature and stopped answering emails! I am appauled that they have not been shut down for blatantly lying and false advertising (they promised that by upgrading to Premium Service that would "FULLY GUARANTEE AND BYPASS ALL RESTRICTIONS" to unlock the device. I have this in an email in writing. Unfortunately, this is a huge scam and they just keep saying if you'll allow them 24-48 hours they will have it unlocked or I can cancel for a refund. None of which ever happens.
DO NOT TRUST THIS COMPANY!!
If you have been wronged by this company, PLEASE submit complaints to the State Attorney General, Better Business Bureau, and the Federal Trade Commission to get these slimy, awful people put out of business!
22 december 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m really sorry you’ve had such a stressful time. I can see three payments on your account ($54 Standard, $114 Standard and $174 Premium) for the AT&T USA iPhone 11 unlock placed on Oct 6, 2025. Your order status is In Process — the unlock is 99% complete and should be completed imminently.
Please allow 24–48 hours to finish; if it still hasn’t completed after that we’ll escalate immediately. Per our Refund Policy: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Reply with your order number or the email used and I’ll chase this right away. — Charlotte
Fraud! Scam! DO NOT USE THIS WEBSITE
I had a network unlock order with them for an iphone 15 pro max. Long and short, I received a credit note because they said I could not get back my refund to my original payment method.
The further issue now is that I am not able to even use that credit note even though they said I could.
They just get you to spend money with them and then they tell you that the service is not available and then tell you that you cannot get a refund to your original payment method and give you a credit note which you cannot even use on their site. It is all fake and lies! They are a scam
1 januari 2026
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte. Sorry you’ve had such a frustrating experience — I want to help.
Please note we can’t locate or fix your order without an IMEI or order number (you haven’t supplied one). In the absence of any reference, we cannot address your specific concerns — please use the Live Support on your tracking page so we can resolve this quickly.
For reference, our terms say: "Credit Notes can be used against any sim unlocking service, and for any device - simply click 'Use Credit Note' on the checkout page when purchasing. They cannot be used for iCloud Unlocks." If the credit note won’t apply at checkout, it may be due to the type of service (e.g. iCloud) or the order status — we need your IMEI/order number to check.
If you’d like me to escalate this right away, please share your order number or IMEI (or contact Live Support from your tracking page) and I’ll get it looked into.
Perfeito muito prático e rápido
Perfeito muito prático e rápido
Exelente qualidade de serviço
26 december 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Muito obrigada! Que bom que foi rápido e prático! Vejo que seu pedido (iPhone 16 Pro Max — AT&T EUA) consta como "Desbloqueio Concluído". Para finalizar o desbloqueio, siga as instruções: "iPhones: conectar o telefone ao Wi-Fi, desligá-lo e ligá-lo novamente". Se algo parecer errado, responda e eu ajudarei a resolver. — Charlotte
Do NOT use ExpressUnlock
Do NOT use ExpressUnlock. This is a complete scam.
I paid $79 to unlock my phone, and months later, my phone is STILL NOT unlocked. For the past three months, the status has been stuck at “99% - imminent unlocking.” 99% for THREE MONTHS?
After taking my money, they completely stopped replying to my messages. No updates, no real support, nothing. And refunds? Forget it. They don’t give refunds, instead, they offer “store credit.” Store credit… for WHAT? Why would I want store credit for a service that doesn’t work? That’s not a solution, THAT’S A SCAM TACTIC.
Also, don’t be fooled by the positive reviews. They’re fake. They’re clearly written by the same people or accounts connected to them. Don’t take my word for it, do your own research and you’ll see.
If you’ve already paid, report this to your bank or credit card company immediately and report the website to Google as a scam. There’s an option to do so, please use it! The more reports, the harder it will be for them to keep scamming people.
Let’s stop them from taking advantage of more people. DO NOT USE EXPRESSUNLOCK.
Also, why are you asking people to post their IMEI publicly? That is extremely unsafe and irresponsible. An IMEI is sensitive personal information and should NEVER be shared publicly.
If “Charlotte” actually works there, she would only need the order number, for reference, mine is #12914812. That’s it. Nothing else should be required.
23 september 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. I’m really sorry you’ve had this experience — that’s understandably frustrating.
To investigate and resolve this I need your phone’s IMEI — without it we can’t locate or fully verify the order. Please do NOT post the IMEI publicly; use the Live Support on your tracking page to send it privately along with your order number #12914812 so we can look into the “99% - imminent unlocking” status.
A couple of relevant notes from our terms:
- "Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee."
- From the Refund Policy: "If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
Once you send the IMEI via Live Support I’ll escalate this and get an update. Again, sorry for the delay — please send the IMEI through Live Support so we can sort it quickly.
Estafando pierdan su dinero
Lo
Único que puedo aportar es lo siguiente si usted tiene un celular bloqueado por esim no pague en esta empresa ellos hacen 2 cobros y al final bloquean el chat,hacen caso omiso a los mensajes de correo electrónico hicimos el pago el 19 de diciembre desbloqueo normal,después hicimos el pago premium,dicen que el celular tenía una deuda lo que no es cierto,la red en la que está el celular tiene más de 5 móviles y hay 1 móvil que debe dinero pero no es el móvil que pedí desbloquear cobraron 254 dólares y el 25 de diciembre se cumple 1 mes de pagar el desbloqueo premium no ha devoluciones de dinero ni respuestas de ellos. Para mí se robaron el dinero,si debo publicar con miles de correos hasta que respondan por mi servicio lo haré.
Ellos responden aquí para intentar quedar bien pero el resultado es que han pasado más de mes y medio y sigue en 99% y ellos nunca responden el correo solo intentan responder aquí
18 november 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, soy Charlotte. Lamento mucho que esto haya sido tan frustrante. Veo que tu pedido (realizado el 25 de noviembre de 2025) de un iPhone 16 Pro Max en AT&T USA está en proceso: tu desbloqueo está completo al 99 % y debería completarse de forma inminente. Sé que pagaste $19.99 (Verificación de elegibilidad), $60 (Estándar) y $174 (Premium), lo que suma un total de $254 que mencionaste. Un par de puntos rápidos de política para explicar lo que sucedió: - “2.1 No es posible cancelar tu pedido una vez pagado”. - “Verificación de elegibilidad: Estas verificaciones no son reembolsables”. - Si un teléfono requiere una actualización de Estándar a Premium, “cualquier pago inicial no es reembolsable”. Escalaré esto a nuestro equipo técnico sénior ahora mismo y priorizaré tu pedido. Responde con tu número de pedido o el IMEI y el correo electrónico utilizado para la compra para que pueda confirmar el estado y enviarte una actualización dentro de las 24 horas. Seguiré con esto hasta que tengas una respuesta clara. — Charlotte
Exelente servicio
Exelente servicio, muy eficiente y eficaz
20 december 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Muchas gracias. ¡Me alegra que todo haya ido bien! Agradecemos mucho tus comentarios. Si necesitas algo más, usa el soporte en vivo en tu página de seguimiento y ten a mano tu IMEI/pedido para que podamos ayudarte de inmediato. — Charlotte
Very disappointing and misleading experience
I had a frustrating experience with this service. They claimed that my phone does not prompt for an unlock code, which is incorrect. My device does ask for an unlock code, and I have attached photos to this review as proof.
What makes this worse is that I was prepared to unlock 17 devices, as I run a mobile phone shop. Based on this experience, I completely lost trust in the service.
It appears this claim was used as a justification to avoid issuing a proper refund after failing to unlock the device. Instead, the order was closed and a credit note was issued under their terms and conditions.
The process took a long time, communication was good anna, and the promised service was not delivered.
I am sharing this experience to warn others to be cautious before using this service.
15 december 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. I’m really sorry this has been so frustrating, especially with you planning to unlock 17 devices.
I can see your order from 08 Dec 2025 and that you paid £14.99 (Eligibility Check) and £38 (Standard Unlock), and that a credit note was issued with the status: “Device doesnt prompt for unlock code, unfortunately a remote USB unlock is not possible for this device.”
To explain how that decision was reached, our terms state: “Eligibility Check: These checks are non-refundable,” and “Standard Services which fail and which are not upgraded to Premium Service will be issued with a credit note only.” If an Android phone doesn’t prompt for a code the T&Cs also note that a credit note is used to cover submission costs and to be used toward a Remote USB unlock where available.
If you’ve got photos showing the phone does prompt, please reply to your order email (include your order number, IMEI and the photos). I will escalate this immediately to our senior technician for re-review and priority handling — we want to try to get this sorted so you can use your credit or complete the unlock. Would you like me to escalate now?
ExpressUnlock is Fraud and they ask to pay more again
REquested for Straight talk phone unlock. Paid $24 but they still asking for $59.00 extra. It is a fraud service
thanks for reaching out and I’m sorry for the worry here. I can see your order from Dec 18, 2025: you paid $24.99 for the Eligibility Check for the Galaxy A15 5G (IMEI ****) and the order is currently awaiting the unlocking payment of $59.00.
I’m afraid I don’t have good news about cancelling and refunding that Eligibility Check. Our Terms & Conditions and Refund Policy state that Eligibility Checks (pre-orders) are non‑refundable and that orders cannot be cancelled once paid (T&C 2.1 and Refund Policy: “Eligibility Check: These checks are non‑refundable”). Because we already performed the network checks for your device, we cannot return that $24.99.
What I recommend instead
- If you want the phone unlocked so it can be used beyond StraightTalk USA, the quickest path is to complete the unlocking payment of $59.00. Once you pay the unlock fee via your Tracking page, we will proceed with the unlock request.
- You can initiate that payment from your Tracking page — please click the payment button there to continue. (If you need help finding the Tracking page or a direct link, tell me and I’ll help.)
Would you like me to help you find the Tracking page or confirm the next steps to pay the $59?
18 december 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Thanks for reaching out — I’m sorry for the worry here. I can’t look up your specific order without your IMEI number, so please either reply with the IMEI or use the Live Support link on your tracking page so we can access your order and help.
A couple of important points from our policies:
- “It is not possible to cancel your order once it is paid for.” (Terms & Conditions 2.1)
- “Eligibility Check: These checks are non‑refundable” (Refund Policy)
Because the $24.99 was for an Eligibility Check that we’ve already performed, that charge isn’t refundable. To complete the actual unlock you’ll need to pay the outstanding $59.00 via your Tracking page — once paid we’ll proceed immediately.
Would you like me to help you find your Tracking page or explain how to use Live Support? — Charlotte
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