I am also here to say this company is a true scam. I paid more than $100 money last year in August for iPhone unlocking. They couldn't do it and gave me a credit note for another phone. Just 19th... Toon meer
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meu amigo paquei um , servico em 2024 , que nao foi possivel porque estava na lista negra, agora tente novamente com esse pagamento que gerou um credito e não consigo acessar o pagamento com o... Toon meer
Bedrijf heeft geantwoord
I unlocked my iPhone 17 pro, IMEI 350630601263031 via EXPRESSUNLOCKS. The unlocked EMEA lock within 12 hours which is really impressive. They are really fast and reliable source and highly recommen... Toon meer
Bedrijf heeft geantwoord
Express unlocks replied publicly to my Trustpilot review, but they still haven’t contacted me through their official support. It looks like they only respond on Trustpilot to calm others down, not to... Toon meer
Bedrijf heeft geantwoord
3,1
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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It was simple process of entering…
It was simple process of entering required details, I had the phone unlock codes in 2 business days. Really good instructions on how to complete the unlock.
Most definitely recommend 👍
20 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks so much for the great feedback! I’m really glad the codes arrived quickly and the instructions were clear. If you need any further help, please use the Live Support link on your tracking page and have your IMEI ready so we can find your order fast.
Cheers,
Charlotte
Todo o processo foi rápido e seguro
Todo o processo foi rápido e seguro. A todo momento fui informado do andamento.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Olá — Charlotte aqui, muito obrigada pelo ótimo feedback! Fico feliz que o processo tenha sido rápido e seguro e que você tenha sido mantida informada. Vejo que seu pedido (feito em 20 de outubro de 2025) está marcado como "Desbloqueio Concluído". Conforme nossos termos, "A conclusão do processo de desbloqueio é feita por meio de notificação por e-mail para o endereço de e-mail fornecido, com instruções simples para concluir o procedimento de desbloqueio dependendo da marca do seu telefone" — você deve ter recebido essas etapas finais. Caso não tenha recebido, verifique sua caixa de spam ou responda aqui e eu as reenviarei imediatamente.
Expressunlocks - Complete Scammers
Well now, Expressunlocks eventually removed my order from their website, blocked me from their chat format as well as refusing to any my direct email queries. They kept my money with my final words ensuring their deceit will be posted widely over the network. Expressunlocks is a complete scam with Scotland Yard about to receive all their message traffic and related receipts. Do not trust these people - complete scammers!!!
19 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. I’m really sorry you’ve had this experience.
I can’t look up or resolve your order without an IMEI or order number — in the absence of any reference, we cannot address your specific concerns. Please use the Live Support link on your tracking page (fastest way) or reply here with your IMEI and order ID so I can investigate and get this sorted. If you have screenshots of your payment or confirmation email, please include them.
For your info, purchases appear on card statements as Expressunlocks and refunds are handled under our Refund Policy (e.g. eligible only in specific situations like an incorrect unlocking code or criteria mismatch). Once I have your IMEI/order I’ll check everything and help move this forward.
Thanks,
Charlotte
Prompt unlock of iPhone
Prompt unlock of iPhone, great service
IMEi 355611221069664.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks so much for the lovely feedback! Glad your iPhone (IMEI 355611221069664) was unlocked promptly. To finish the process, please connect to WiFi and turn the phone off and then on — as our instructions say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else comes up, please use Live Support on your tracking page and we’ll sort it quickly. — Charlotte
Great service
Great service! Phone sim unlocked within 5 mins.. would definitely recommend!
19 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here, thanks so much for the lovely feedback! Delighted your iPhone 13 unlocked so quickly. As our instructions say, iPhones complete by "connecting the phone to WiFi and turning the phone off and then on." If you need anything else or want another device unlocked, just shout!
Total scam website
Total scam website! They will do a bait and switch and say it costs 28 bucks to unlock but then that’s just a check fee which clearly you can check yourself for free your IMEI. So the actual fee is 68 more dollars…. They lie and say it takes 30 mins and they have fake reviews but it takes weeks even months. Then after you get scammed for the 68 bucks they say it’s a total of 178 more making the total almost 300 bucks altogether! Like I told the agent if you guys have to lie and dance around your wording to make a person believe one thing only to do another then clearly it’s a scam. Oh but it’s all written in our terms because you know companies scam people all the time so you have to read the terms first. Regardless what they say it’s all bullshit and they promise you a refund by a credit note which is not a refund cause why would u use a credit on a phone that didn’t work the first time! It’s like they are playing the system to keep your money! There is a right way to do business and a wrong way! They are clearly doing it the wrong way but look into class action and sign up and after enough people report then we can legally make a change. No wonder they accept crypto for payment! That should have been the first red flag!!! Oh and if you cause them too much trouble they will submit you phone to be blacklisted! It’s just white collar criminals! Be warned they are a total scam site!!!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here, and I’m really sorry you feel that way. I want to help make this right, but I can’t look up or escalate your order without your IMEI and order reference — please use the Live Support on your tracking page to send those details so we can investigate.
To clarify a few points from our terms:
- “2.1 It is not possible to cancel your order once it is paid for.” and “7.3 ‘Pre-orders’ … are not covered by our money back guarantee. We perform a variety of checks…”
- Our Refund Policy states an “Incorrect Unlocking Code: If, having worked with our technician … and we cannot get the code to work, you'll be refunded.”
- We only blacklist an IMEI in cases of fraud/stolen-card disputes (“13.7 In case of a dispute arising from the use of a stolen credit card, we will assume the device is also stolen and proceed with an immediate blacklisting of the IMEI”).
I know that’s frustrating — please contact Live Support with your IMEI/order and I’ll personally escalate and review your case ASAP.
Rip off
CHarged£5 then another £24. Then wanted another £45. Absolute rip off merchants
18 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte. I’m really sorry you feel ripped off — that’s frustrating.
From what you describe it sounds like separate charges for eligibility/submission and then the unlock or an upgrade. Our Terms explain that “It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order,” and “‘Pre-orders’ also referred to as ‘Eligibility Checks’ are not covered by our money back guarantee.” Also: “By clicking Credit/Debit Payment you wish for the order to be commenced immediately.”
I can look into this and explain each charge, but you haven’t supplied your IMEI or order reference — that’s required to find your order. Without it we can’t address your specific concerns. Please use the Live Support link on your tracking page so we can review the charges, or reply here with your IMEI and order number and I’ll investigate right away.
I was skeptical about using this…
I was skeptical about using this service because of the pricing and I was not sure it would work. I went with it and my phone was successfully unlocked from a corporate account promptly. The phone
Had no balance or block but it was on a corporate account I no longer had access to through Verizon directly. Nevertheless, it worked and saved a huge headache. Thank you.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. Thanks so much for the feedback — I’m really glad we could save you that headache and get your iPhone XR unlocked from the Verizon corporate account.
Your order shows "Unlock Complete." To finish the process on your iPhone, please "connect the phone to WiFi and turn the phone off and then on" as per our instructions. If anything else comes up, reply here and I’ll help right away.
Al instante está desbloqueado mi…
Al instante está desbloqueado mi iPhone. Y es seguro
17 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hola, soy Charlotte, ¡gracias por avisarnos! Me alegra mucho que esté desbloqueado y seguro. Si necesitas completar el proceso, conéctate a la red wifi y reinicia el teléfono, siguiendo nuestras instrucciones: "iPhones: conectar el teléfono a la red wifi, apagarlo y encenderlo". Si surge algún otro problema, usa el soporte en vivo en tu página de seguimiento y ten a mano tu IMEI para que podamos procesar tu pedido de inmediato.
The unlocking process for the iPhone
“The unlocking process for the iPhone 14 was smooth and fast. Highly recommended!
Now I can use any SIM card I want, and it feels so good to have that freedom! 🙌 Definitely recommending this to anyone who needs to unlock their phone. Great job and thank you for the awesome service! 🔓📱
16 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here, thanks so much for the lovely review! Really glad your iPhone 14 is unlocked and you're enjoying that freedom.
Quick reminder for completing iPhone unlocks: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you need anything else or we can help with another device, please use Live Support on your tracking page — we will need your IMEI to find your order. Without that reference we can’t address specific concerns. Thanks again!
I started the unlock process with…
I started the unlock process with Expressunlocks as the price was competative. However that was an intial price for the start checks, there was then a much higher price for the actual unlocking process that was going to take 4 days. I need the phone unlocking before then so did it myself through EE in minuetes. When i contacted Expressunlock to stop the process and refund the second amount of money, the initial amount is not refundable, I had a garbbled email back and no refund. Today, 5 days later, i have recieved the unlocking codes. Not good.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — I’m Charlotte. Sorry this has been frustrating.
I can’t look up or resolve your specific order without the IMEI. Please either reply with the IMEI or use the Live Support link on your tracking page so we can pull up your order and help.
A couple of important points from our terms:
- “It is not possible to cancel your order once it is paid for.” (T&C 2.1)
- Refund Policy: “Already Unlocked phones: No refund if you order an unlock for an already unlocked phone.”
Because you had EE unlock the phone before our process completed, that normally makes the order ineligible for a refund. If you want us to investigate further (for example to see why you still received codes), send the IMEI or contact Live Support and we’ll review the order and explain the options.
Thanks,
Charlotte
Great service
instructions were clear and easy to use would recommend this site
16 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks so much! Really glad the instructions were clear and you’d recommend us. If you ever need help, please have your IMEI ready (we need it to find your order) and use the Live Support on your tracking page so we can sort anything quickly. — Charlotte
Quick and fast and easy
16 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks so much for the quick review, really glad it was quick and easy!
Your order placed on Oct 16, 2025 shows Unlock Status: "Unlock Complete" for your iPhone 15 Pro Max (Verizon USA). I can see you paid $24.99 (Eligibility Check) and $68.00 (Standard Unlock) — total $92.99.
To finish the iPhone unlock, please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — if it’s still showing locked after that, reply here and I’ll help troubleshoot right away.
Thanks again — Charlotte
Easy and Dependable.
It was easy two step process and prompt as promised. Only thing is read the fine print to know about the $54 charge in step two.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here, thanks for the nice review! Glad the two‑step process was quick and easy.
As noted in our Terms: "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase." Also, purchases "will appear on your card statements as Expressunlocks."
If you want us to check that $54 charge or have questions, please use Live Support on your tracking page and have your IMEI ready — without an IMEI we can’t look up your specific order.
Expressunlock never did the job ongoing dispute
Expressunlock took my money and said it would take up to 5 days and would probably be allot less than 5 days , after 5 days they then said they wanted another 3 so I told them I was taking the phone to a shop as they had exceeded the 5 days , the shop did it in 18 hrs , I reported them to the bank to get my money back and this is there response to me
Mr Drury
It's important to understand that each dispute incurs a £34.80 fee on our end, in addition to any unlocking fees that may have been returned by your bank. As a result there is now an outstanding unlocking balance due.
View outstanding balance
Unfortunately if the balance is not paid, we will have to blacklist the device in order to recoup our losses from the manufacturer, who we had to pay for your unlock.
We have given you a 7 day grace period to pay the balance, after which on the Wed 22nd Oct 2025 we will unfortunately have to remove the unlock and blacklist your phone. Please note that blacklisting a device is irreversible and will mean it will not work on any network, including the original one.
Great company to deal with please be aware !!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — sorry this was frustrating. I can see your order (placed 24 Sep 2025) shows "Unlock Complete however we have not received funds due to transactional disputes", and a balance of £81.00 is due by Wed 22nd Oct 2025 — if unpaid the unlock will be removed and the device blacklisted.
Per our terms, "It is not possible to cancel your order once it is paid for" and our Refund Policy states "Eligibility Check: These checks are non-refundable." Also, where payments are reversed we "are able to successfully recover monies in cases where payment has been reversed or charged back."
Please initiate the outstanding payment via your Tracking page as soon as possible. If you’d like, reply and I’ll guide you step‑by‑step to complete the payment.
— Charlotte
Express Unlock was very professional and reliable
Express Unlock was very professional in handling the unlock, even though the time took longer than estimated. They provided, step by step guide on the status of the unlock,
Their reponse to my inquires were quick, efficient and helpful, and in no time the unlock was completed.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks so much for the kind words, I’m glad we got your AT&T iPhone 11 unlocked! Apologies again for the longer wait — as our Terms state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” To complete the iPhone unlock, please “connect the phone to WiFi and turn the phone off and then on;” if you need any help with that or anything else, just reply and I’ll sort it out. — Charlotte
iPhone 13 Max Pro unlocked after $403
My iPhone 13 Max Pro was SIM locked by T-mobile. Expressunlocks charged me $403 to unlock it. Initially on Wed 24 Sep 2025, 18:00 EST, I paid Eligibility Check Payment received: $24.99. On Wed 24 Sep 2025, 18:10 EST, Standard Service Unlocking Payment received: $54.00. On Thu 25 Sep 2025, 06:02 EST, Unfortunately your IMEI has been rejected on Standard Service, due to being either In Contract, Financed, No Active Line, or Outstanding Bills, and requires T-Mobile USA Premium Service which costed me another $174. They said 'The great news is that we can still unlock your device using our Premium Service, which is faster, fully guaranteed, and bypasses most of the restrictions placed on Standard unlocks.' before charging me $174. I thought now finally it will be unlocked.
On Tue 30 Sep 2025, 14:04 EST, they said Your iPhone 13 Pro Max Needs a Higher Tier Service. Thank you for submitting your device for unlocking via our Premium Service. Unfortunately, the request has been rejected, as your phone requires a more expensive unlocking method.
This advanced service is 100% guaranteed to unlock your device within 7 days – or you will receive a full refund directly to your card (not a credit note). I had to pay another $150. So far I have paid $403.
I just forgot about this unlock request and than I get this email
Dear,
This is a brief email to let you know we are aware your unlock is taking too long. We have now prioritised your case.
Your order will be resolved in the next few days.
Thanks for your patience and many apologies, usually our service is very fast, but sometimes there are hiccups as some networks require human intervention.
Rest assured customer service is our number priority. If you have any questions, do not hesitate to ask.
Regards,
Jody
Managing Director
ExpressUnlocks
After spending $403 my iPhone Pro Max which was SIM locked by T-mobile was finally unlocked and hopefully for this honest review I will $10 credited back to my credit card.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — thanks for the honest review and sorry for the hassle. I can see your order status is "Unlock Complete" — glad your iPhone is finally unlocked.
Per our terms: "Eligibility Check: These checks are non-refundable." So I can't put a card refund through for that portion. However, I can issue a $10 credit note to your account to use on any future SIM-unlock order — as our terms say, "Credit Notes can be used against any sim unlocking service, and for any device - simply click 'Use Credit Note' on the checkout page when purchasing. They cannot be used for iCloud Unlocks."
If you'd like that $10 credit applied now, reply "apply credit" and I'll get it sorted. — Charlotte
Attention Arnaque !
Attention Arnaque !
J'ai acheté un iphone reconditionné et qui se trouve être simlocké sur un réseau US.
Le site expressunlocks vous fait miroiter un déblocage rapide et vous demande un 1er paiement de 28,99€ pour vérifier l'éligibilité au déblocage. Très vite, il est précisé qu'un second paiement de 44€ est nécessaire pour le déblocage.
Désespéré, et avec l'envie d'y croire, on paie. On vous indique un délai de 7 jours maximum, mais moins de 24h après, on vous indique que c'est plus compliqué que cela, et que l'opérateur US refuse, mais heureusement, expressunlocks a négocié un déblocage premium de 157€, soit un papiement supplémentaire de 79 €.
Evidemment, l'expérience s'arrête pour moi ici, l'ironie est qu'ils m'indiquent que l'opérateur a rejeté la demande de déblocage alors que j'ai fait ma demande un dimanche dans la nuit et que les bureaux de l'opérateur n'ont toujours pas ouvert le lundi matin quand ils m'informent du prétendu refus de l'opérateur.
Le site refuse de me rembourser et ne m'envoie que des réponses automatiques toutes faites lorsque je demande un remboursement ou des explications.
NE VOUS FAITES PAS AVOIR NON PLUS.
Je vais pour ma part demander l'échange auprès de mon vendeur de téléphone reconditionné et faire jouer la garantie légale de conformité.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Bonjour, je m'appelle Charlotte. Je suis vraiment désolée que cela vous ait frustré. Pour examiner votre situation et vous aider, nous avons besoin de votre référence de commande ou de l'IMEI de votre téléphone. Sans cela, nous ne pouvons pas vérifier ce qui s'est passé. Veuillez utiliser le lien d'assistance en direct sur votre page de suivi afin que nous puissions accéder à votre commande et la résoudre. Voici quelques points utiles de nos conditions : - « 7.3 Les "précommandes", également appelées "vérifications d'éligibilité", ne sont pas couvertes par notre garantie de remboursement. » - « Services Premium en échec : vos paiements Standard et Premium seront intégralement remboursés sur votre carte si vous ne parvenez pas à déverrouiller votre appareil après avoir essayé le service Premium. » - « 2.1 Il est impossible d'annuler votre commande une fois payée. » Si vous partagez l'IMEI/la commande via l'assistance en direct, je transmettrai personnellement le problème et vérifierai si la tentative de service Premium a bien eu lieu et si un remboursement est applicable.
Got there but longer and more costly than I wanted...
Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though otherwise money wasted. Did get the code about 10hours after process started though.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Expressunlocks
Hi — Charlotte here. Thanks for your feedback and I’m sorry the process took longer and cost more than you expected.
Please note, as our Terms state: "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." And our Refund Policy also clarifies: "Eligibility Check: These checks are non-refundable." That’s why the initial £14.99 isn’t refundable.
Good news — your order status is Unlock Complete and your unlock code is 2283715726533233. For non‑iPhones, follow the instructions in our T&Cs: enter the unlocking code when prompted after inserting an incompatible SIM. If the code doesn’t work, we can work with you and our technicians — per our Refund Policy: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
If you’d like, reply here and I’ll help step you through entering the code or troubleshoot any issue.
Antwoord van Expressunlocks
Hi — thanks for the feedback, glad it was quick and simple!
If you need any further help please send your IMEI — we need it to locate your order and resolve anything specific. In the absence of that reference we can’t address your concerns, so please use the Live Support on your tracking page so we can help straight away.
Quick reminder from our terms: "It is the customers responsibility to check the compatibility of their handset..." (T&C 5.1).
Thanks, Charlotte
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