Eyecandys Reviews 470

ORDER EC126108/Missing a pair of Pink Labels I ordered: ORDER
Hello I am missing part of my order. I ordered three pairs and only
received two. I am missing a pair of the Classic Brown Contacts I
ordered. ORDER EC126108 I received only two contacts when I should have
and paid for three of them EC126108 I received only two contacts when I
should have and paid for t
ORDER EC126108

They sent me an email back saying they checked my oder I only ordered 1 pair. I provided receipts and my box unvail video. I disputed with my bank in the end. SCAMMERS HORRIBLE EXPERIENCE

I’ve ordered from eyecandy’s multiple times now and each time has been a pleasant experience. Their customer service is great as well and respond promptly to emails. They also have helped quickly accommodate me in situations where something I ordered went out of stock. The shipping is reliable, comes with tracking, and the packages always arrive in excellent condition. It’s become my preferred website for purchasing colored lenses!

I ordered 2 pairs for $96USD which was the promo. One pair would've been $76. One of them was good, I could see, fit well, kinda drying but bearable. The other pair was MESSED UP. I'm pretty sure they gave me the wrong prescription even though I ordered the same as the first pair. I tried flipping them (left to right), but it didn't work. I contacted them and they gave me a store credit after a week of back and forth messaging (I'm from Canada and they're from China so flipped time zones). But they gave me a COUPON CODE of $48 (NOT STORE CREDIT), half of the $96 which made sense. But the thing is, I can only use that coupon by itself. So I'd have a $48 coupon for a $76 item. Which as you can tell, doesn't cover it. They really thought I was stupid enough to think $48=$76. They then said they'd send a replacement pair but after mentioned they're unable to. After a long time I MEAN LONG, I emailed them July 22 and now it's August 25… they did not accommodate my needs. I was skeptical about ordering but now I understand why. DON'T BUY FROM THIS CRAPPY STORE! They also have fake people who respond to emails. Just buy from pinkyparadise or olens, a bit more expensive but at least you know it's legit instead of spending twice the amount for a broken pair (I chose to buy the cheaper ones which backfired cause now I'm paying more than twice the amount I would have at pinky paradise) I put the prices for two pairs of contact lenses below, one from eyecandy and the other from pinkyparadise. UNBELIEVABLE!

I wanted something different. I went to eyecandys and then there it was. Beautiful contacts that I could afford. They are so beautiful and comfortable. I love them.

the contacts are super pretty and they look super natural, plus, they're extreamly comfy, You can't even feel them in your eyes!!!, I recommend this contacts a lot, they're one of my favorites💖

I placed my order last month and paid for faster shipping because i need them for an event. They have not shipped or updated my shipping order and its been 10 days since the last update

Order # EC120909
Very disappointed with this company ordered contacts on 6/18 /21 did not hear anything back till I emailed them on the 6/ 23 & haven’t heard anything since called USPS & found out the order hasn’t even been sent from the company yet & I paid extra for faster shipping. Just want my money back this is a sketchy company!!!

I will give this online shop 1 star because they have not processed my ordered yet even though its more than 10 days. No email answer. Ship my order or refund my money
ORDER EC119661

This website for contacts is awesome. I placed my order and within a few weeks I received my contacts. They sent me information when they had shipped. I even got a free contact case. I will shop again, thank you very much!

I am giving 2 stars because when I ordered from Eyecandy previously the order was shipped promptly, was correct, and they were beautiful. This time...well, not so much. My order was placed on February 23rd for 2 pair of contacts. Here we are halfway through April and I have never received my order. I have reached out to customer service and of course Jessica has been quick to respond. Finally I just requested my order be cancelled and a refund issued. Of course that is moving at snail pace as well. I ultimately had to file a claim with Paypal. I am very disappointed. Colored contacts for astigmatism are hard to come by. I loved my last pair and was eager to give this company my business. Unfortunately I'll have to look elsewhere.

I ordered 2 packs of astigmatism lenses (NEO monet brown) for $96. At first, it went well with Jessica (Customer Service) because she seemed glad to help me fix the error on my address. It got here on time BUT once i unwrapped the package, i noticed they had the "axis" WRONG on my left lense (it said "180" on the side). If you get a custom, they also handwrite your prescription on the cap (which had "170" on mine and is my correct axis). I told Jessica about this, and she told me the prescription on the lense is correct ("170"). I don't understand why it says 180 then and they handwrite 170 on the cap? What am i supposed to believe? It was honestly VERY SKETCHY from that point on. I tried it on and of course, only my left eye was BLURRY. I knew the left one was wrong because i have different contacts with these prescriptions, and they fit fine. Why lie? So I told her again and asked how I can fix this problem (asking for a refund) and she sends me a one word letter as a response (probably because she doesn't want to get fired so she HAS TO respond). This is probably the most unprofessional and sketchiest company I ordered/communicated with. Judging by the reviews, I'm not the only one who experienced this. Please. You guys need to stop messing with and LYING to your customers.

Don’t buy from this company !! They just take your money and you will not receive your order. Better that , no customer service is getting back to me either

I’m clearly not the only person who this happened to. They just been giving excuses.

I will be taking this further

I ordered over $80 worth of contacts from this site and even paid for express shipping. They sent the package to some random address over 1000 miles from the one that I entered, and I confirmed on the shipping statement that I entered my address correctly. I've been emailing their customer service for over a year and have never received a response.

DO NOT buy from this company! I'm very disappointed because I ordered from them in the past and had no issues. I was charged $62.43 a month ago and went back and forth with Jessica from customer service and have STILL not received a refund!!! Now they are just ignoring my emails altogether. Their business name is Avril Group Limited HK. Never received a refund OR contacts 24 days later. Save yourself the trouble and order your contacts with a different company.
**UPDATE: They've responded to this review to try to do damage control. I've received an email from a different representative, who is still trying to say my bank maybe just "authorized" the charge. Authorizations don't last a month later. I was charged, and now my bank is getting involved since these people don't wanna give me my money back. Don't believe the hype.

I was very surprised to see the negative reviews about this brand considering I received my product. Yes, it took 3-4 weeks but I expected that with the current pandemic situation and knowing it’s coming from overseas. Packaging was nice and simple and I appreciate the lenses case. Overall, I was very happy with my purchase.

I've been ordering from them for a very long time, I'd say for almost a decade. I find their product to be reliable. A lot of the reviews complain about shipping. When I order, I'm not really pressed for time. Considering from where it's being shipped, it's just better not to have any expectations - the order will come eventually. I also find that their customer service were prompt when I asked about any status update.

I have ordered from EyeCandy's for the past 3 years. I see many negative comments about long shipping times etc...I honestly never had any issues with this company- they are always responsive- lenses are beautiful and affordable. The wait time is due to where they are coming from AND they need to go thru customs-that takes a while. Please be patient IF you want expedited service pay extra- keep in mind that there will be delays.

Repeating what everyone else has already stated. HOWEVER this is my experience. Order £100 has still not arrived after paying for express shipping. After starting to look into if others had received theirs on time (via their IG account) I noticed they are deleting comments (including mine). This company is obviously not new to terrible service and the whole covid delay thing is bullcrap as every other order is arriving in a timely manner as usual. One more lie just like the plandemic I guess. Anyone it’s a zero star from me but that’s not possible hence the one. :)

Literally would give no stars if I had the choice it’s been 15 days and still haven’t received my lenses. Wish I read the reviews first. Sent them an email and dm’ed them on instagram but they’re busy posting pictures to trap people but can’t reply to customers.