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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The contacts I ordered (Acuvue Define Moist - Vivid Choco) are absolutely stunning. Despite the fact that I had an international order, the shipping was faster than expected and everything came in per... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

My Dutch creditcard got blocked when trying to order something from this website. According to my bank, this is a scam website that's trying to steal creditcard info.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My order was lost in the mail (out of their control- due to customs) , as soon as I reached out to them they immediately got back to me and resolved my issue, the customer service is why I keep return... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My order was unfortunately stuck at customs due to the recent import taxes imposed on all international shipments. As a result, my shipment still hadn’t arrived after a month. However, the Eyecandys t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

470 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

I love the fast shipping but most…

I love the fast shipping but most importantly my contacts look great I was skeptical at first because I know that I have a astigmatism in one of my eyes and wasn't sure if my regular prescription would work, but I was surprised that I was able to see out of them but I wish I would have went to a half size prescription due to the astigmatism because I would be able to wear the contacts daily. which is why I would suggest going a half size up in your prescription if you have astigmatism for example if your prescription is 2.00 go 2.50 if you plan on wearing them everyday. Other than that I love them and will definitely purchase more.

3 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scammed out 40$

Scammed out 40$. Never received a refund like they said they would. Will be posting this everywhere so people know not to buy here.

10 februari 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Dear, we apologize for this experience. Please be advised that refund takes 1-2 weeks to be processed back to your method of payment.

Upon checking, your refund was just processed! The amount refunded should reflect on the method of payment used within a couple of hours.

Should you need further assistance, please do send us an e-mail to hello@eyecandys.com :D

Beoordeeld met 1 van de 5 sterren

Don't buy anything here. Scam!

Don't buy anything here.! My package never arrived what a scammmm.!!!

26 januari 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Yuli,

We would like to apologize for this inconvenience. Can you please send an e-mail to hello@eyecandys.com and one of our representatives will surely assist you with your concern. :D

Beoordeeld met 5 van de 5 sterren

Eyecandys rules

Excellent customer service for questions, friendly and prompt. Reliable and timely shipment. Don't be afraid to order overseas, lol this company is 100. Customer for my colored prescription lenses for 11+ years.

1 december 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I had the worst experience with this…

I had the worst experience with this company. I have bought toric lenses from other places with no issue. But upon wearing Eyecandys toric lenses, they burned, pricked, and stinged my eyes so bad. For hours, my eyes were bloodshot, puffy, and red. Because of this, the company issued me a store credit, which I accepted at first. I put the contacts away and told myself I would try again another day. Another day comes, I try to wear the contacts again, only to see that keeps moving out of my pupil. I take them out to find TEARS in the lenses. My eyes got puffy and swollen once again. This time, I emailed back requesting a full refund to my bank account. I do not want store credit, or to ever purchase from your site ever again because this is dangerous to my health. You can cause severe damage to your eyes having tears in contact lenses!! I emailed three times, and got no response after asking for a full refund to my bank account. Not only did the contacts rip after two tries of wear, they hurt my eyes badly. Customer service was no help. My order number is EC153613, and I am requesting a FULL REFUND to my original payment.

23 december 2022
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Syeda, We apologize for this experience. We issue store credit because you requested for one. The tears could have happened due to improper handling as well as it’s very rare that they just magically break in the eye. In any case, we are happy to offer a refund as part of 30d guarantee.

Beoordeeld met 1 van de 5 sterren

It took about 45 days to receive my…

Eye Candy is a spectacular company. Try it out.

31 december 2022
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Dear, I think you are referring to a different company. Please be advised that we are an online contact lens store and we do not sell any lighting equipment of some sort.

Beoordeeld met 1 van de 5 sterren

I assume they are scam.

I assume they are scam.
I bought Acouve true eye contact lenses ($266.87) on November 8th and contacted them on November 16th to ask when I could get the tracking number and package.
I was told that they emailed me on the 14th that the lenses I ordered were out of stock, but I missed that email. To be honest, I was expecting the package have already departed.
Reluctantly I requested full refund of my order on 17th and but my transaction statue on paypal still not canceled until today November 23rd.
I had to claim a refund via paypal because I was afraid I wouldn't be able to get a refund.
It is very annoying that I have to keep worrying about the refund. The worst online store ever.

7 november 2022
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Dear,

Thank you for your review.

We apologize for this experience.

Please understand that once there is an out of stock item, we cannot send out your order. The out of stock notification e-mail was sent in a timely manner (may we suggest checking your spam folder).

As for the refund, you we're advised that refund can take 1-2 weeks depending on the method you used. Upon checking, you requested your refund last November 18 and was processed November 24 (way within the allotted time frame)

Beoordeeld met 5 van de 5 sterren

Sublet and beautiful

When buying eyecandy contacts delivery was really fast which was perfect for me. I was looking for a sublet change for my dark brown eyes and found it left me feeling comfortable and happy.

11 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best brown color contacts I've bought

I own about 7 pairs of brown color contacts from 3 different companies. The ones I got here are by far my favorite. I think they reason is the colors they use mimics natural eye color. Our eye colors changes depending on our mood, the angle of the light, the color clothing we are wearing, etc. These were very comfortable to wear for 6-8 hours.

28 oktober 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

my first contact lenses

this is my first time that i use cont lenses, and i really love them, so easy to put on, so beauty color and they looks so natural! you have to try it!!!!!

27 oktober 2022
Review zonder uitnodiging

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