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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The contacts I ordered (Acuvue Define Moist - Vivid Choco) are absolutely stunning. Despite the fact that I had an international order, the shipping was faster than expected and everything came in per... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

My Dutch creditcard got blocked when trying to order something from this website. According to my bank, this is a scam website that's trying to steal creditcard info.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My order was lost in the mail (out of their control- due to customs) , as soon as I reached out to them they immediately got back to me and resolved my issue, the customer service is why I keep return... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My order was unfortunately stuck at customs due to the recent import taxes imposed on all international shipments. As a result, my shipment still hadn’t arrived after a month. However, the Eyecandys t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

470 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 4 van de 5 sterren

It’s good I like it .

2 oktober 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

We're thrilled to hear that you like it! Your satisfaction is our priority, and we're here to assist you with any future needs or questions you may have. Thank you for choosing us!

Beoordeeld met 5 van de 5 sterren

This gives my eyes more attractive as…

This gives my eyes more attractive as it should💖

10 oktober 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Thank you! We're thrilled to hear that you're enjoying your new look. 💖 If you have any more feedback or questions, feel free to reach out. We're here to help you look and feel your best! 😊

Beoordeeld met 2 van de 5 sterren

Did not receive my order its been…

Did not receive my order its been almost a month

6 september 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

We apologize for the delay in your order. To assist you, please provide your order number or more details about your order. Also, sorry for any recent delays in our responses, we're working hard to catch up. Thank you for choosing EyeCandys.

Beoordeeld met 5 van de 5 sterren

Great colors for dark eyes

The contacts I purchased look amazing with my dark eyes. They look natural and are hard to tell that they are not my natural eye color. I get complimented all the time. The customer service is amazing and my order was shipped relatively quickly.

27 juli 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Delighted you love your lenses! Thanks for your support and kind words. Enjoy the compliments! 😊👁️✨

Beoordeeld met 5 van de 5 sterren

Very pleased!

These are so nice. Quick shipping, beautifully packaged, and they look cool. They're comfortable and the prescription is perfect for me.

6 september 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

We're thrilled to hear you're loving your lenses! 😊 Thank you for the kind words and for choosing us for your prescription needs. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new look with those cool lenses! 🌟

Beoordeeld met 5 van de 5 sterren

Wonderful experience

Wonderful experience. Easy to use, the packaging is beautiful and the lenses are of excellent quality. And this color is wonderful, it highlights my face and I feel comfortable with them.

8 augustus 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Dayana,

Thank you so much for your delightful feedback! 😊 We're thrilled to hear that you had a wonderful experience with our products. It's fantastic to know that you're enjoying the quality and comfort of our lenses.

We're here to make your experience even better whenever you need us. Feel free to reach out anytime!

Beoordeeld met 5 van de 5 sterren

Fantastic Customer Service

I placed my first order with them a month ago and my order shipped into 2 different packages. I received my first part of the order no problem and it had such lovely packaging! However, I was still waiting for the second part of my order.

I waited for about a month and still haven't received it..so I contacted Customer Services and a person named Jessica immediately responded back and told me it may be lost in transit based on the tracking. So they immediately told me not to worry and that they will resend a replacement order for me. That is what I call customer service! They answered me so quickly which I really appreciated and addressed my concerns.

I will continue to purchase from them for this reason. Thank you Eye Candy for having such amazing Customer Service.

24 juli 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Katherine!

Thank you for your awesome review and we are glad to know that your issue was resolved.

Should you need further help, please don't hesitate to send an e-mail to hello@eyecandys.com

Beoordeeld met 5 van de 5 sterren

I like the glasses

I like the glasses! they have a number of beautiful comores! I am very comfortable when it comes to using them! They don't bother and I can see perfectly

13 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS COMPANY

I'd give it 0 stats but it won't let me. The company is totally incompetent. They can't deliver make up excuses don't return your money and then lie about everything. DO NOT PURCHASE FROM THEM. Companies like this need to be sorted out and prevented from doing business.

13 juli 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Chuck,

Thank you for your review!

We sincerely apologize for this experience.

Can you please share your concern regarding your last order and we'd be happy to assist you the best we can.

You can also send an e-mail to hello@eyecandys.com and one of our representatives will reach out to you~!

Beoordeeld met 5 van de 5 sterren

Surprisingly Comfy!

I got these as the random free pair of lenses for spending so much. They are really comfy & the glitter is subtle. I was on the fence on glitter lenses cause it jus freaks me out but I love these so far! I do wish they had given me the cocoa color as my eye are a deeper brown so these ones give more of a caramel tone over my eyes, I like it jus not as much as I would if it it blended more naturally. 10/10 recommend!!

12 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad products and customer service

I have purchased multiple items from them a few are great, others are just un-wearable. I have sent out an email with the issue and they completely ignored me. And it's not like I asked for a refund, I was just providing feedback.

30 mei 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Maya,

Thank you for raising this concern.

Is this regarding your order last February? I believe one of our representatives responded to your e-mail and proceeded to create a new order for you as a measure of good customer service.

If this is not the case, can you please send us another e-mail at hello@eyecandys.com and will look into your concern as soon as possible.

Beoordeeld met 1 van de 5 sterren

They are a Scam!

They are a Scam!! Give you a shipping number and nothing is shipped!!

31 mei 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Vivacious Criss,

Thank you for leaving a review.

We would like to apologize for this experience.

Can you please provide your order number so we can double check its status? :D

Beoordeeld met 1 van de 5 sterren

This company is a scam

This company is a scam, don’t order from them. I’ve been waiting almost a month for a refund and nobody from support will answer emails and all they’ll send is a fake refund invoice without giving my money back. I’d advise you use a reputable company instead of getting robbed by Eyecandys.

27 april 2023
Review zonder uitnodiging
Logo Eyecandys

Antwoord van Eyecandys

Hi Dear,

Thank you for your review!

Can you please provide your order number or your e-mail address so I can double check if the said refund was processed from our end.

We apologize for this experience.

Beoordeeld met 5 van de 5 sterren

This is your sign to purchase eye candy contacts

This is my 3rd purchase from eyecandys. I have been wearing contacts for over 25 years. I CANNOT EXPRESS ENOUGH- how much I love eye candy contacts. They are so comfortable, I forgot I'm wearing them. I can go all day without eye irritation. I also love the wide array of colors. I have light green eyes, and I love wearing different shades of their blues. It gives my eyes just the right amount of blue hue. They look so natural. My husband loves them, he said my eyes look like the sky. Also, shipping is very fast. Usually 5 days to my door. They are packaged in adorable safe little reusable and eco friendly GLASS containers. Eye candy has a loyal customer for life. If you are looking for a sign to try eye candy's, THIS IS YOUR SIGN!

31 maart 2023
Review zonder uitnodiging

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