Eyecandys Reviews 470

Jade Ann Byrne’s Review of EyeCandys.com buying Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses

Hey Trust Pilot Enjoyers,

Just had to share my amazing experience with EyeCandys.com! These folks are the real deal when it comes to circle lenses. I ordered the Bausch & Lomb Lacelle Colors Jubilee Violet Circle Lenses, and they are a game-changer for my look. But beyond the lenses, it was the service from EyeCandys.com that blew me away.
Why EyeCandys.com is My Go-To…
I had a tight deadline with Google I/O 2024 coming up, and EyeCandys.com went above and beyond to expedite my order. They understood my urgency and made sure I got my lenses in time. It was a privilege to find such experts in the contact lens field.

The team at EyeCandys.com is incredibly knowledgeable. They answered all my questions and provided valuable insights to help me choose the perfect lenses. Their expertise is truly unparalleled.

From start to finish, the service was personalized and attentive. The owner even stepped in to ensure everything was perfect. It felt like they genuinely cared about my experience and satisfaction.

Whether you need non-prescription or myopia prescription lenses (power 0.00 ~ -9.00), these beauties have you covered. Each box contains 30 lenses of the same power, perfect for a month of daily wear. If you need different prescriptions for each eye, just order two boxes – it’s that simple!

EyeCandys.com and their incredible team made my experience unforgettable. Their expert advice and exceptional service ensured I got the perfect lenses right on time. If you're looking for stunning lenses and top-tier customer service, look no further. EyeCandys.com is your go-to!

California eGirl4Rent ,

Jade Ann Byrne dot com

If I could give no star I would. I received one defective lens and reached out to customer service for a replacement. I was told that I had to buy another pair (2) of len and they'd refund me half because I couldn't just get 1 len. So okay, I did that and they did refund me half the price, but then they never shipped out my order until I reached out over a week later to check on it. Then they told me I only ordered 1 len and that either I paid for the other one or they would only ship the one len I paid for.....

Which was what I wanted in the first place just 1 len as a replacement that they told me they couldn't do! So in reality they could, but just want me to spend more money so they would "replace" the 1 defective len. I'm glad I saved the whole email chain of them stating they would refund me half as evidence or they would've just sent me the 1 len that I paid for and not including the actual replacement. So I had to email them again and again to clarify and when I expressed how upset I was, it was dismissed. Not one thing was acknowledged on their end and they just brushed it off.

I placed my order on 04/22/24. I messaged them on 05/03/24 to inquire about my order since I had not received the shipping notification. I was told on the same day on 05/03/24 that my order was shipped out after I messaged them. THEN they reached out 4 days later on 05/07/24 to tell me that I only paid for 1 len and not 2 so unless I paid for the other one, they could only ship 1 len. So that means they DID NOT ship out my order on 05/03/24 as I was told. After going back and forth through email they said they would get the order out as soon as possible on 05/07/24.

It is 05/20/24 today and I still have not received my order. I kept checking the tracking and it still says "Your package is waiting to be picked up by the carrier." Has not been updated since 05/03/24. Needless to say, I will not be ordering anything else from this company ever again.

order was shipped on time, and product was stunning! euroring mineral grey contacts are beautiful and complement your look. very comfortable for daily wear, no dry eyes.

I love this website site for contacts. I think they are good quality for what you pay for. And they have a very good selection.

Great variety of choices, Good quality, Have been purchasing here for couple of years now.

Absolutely the worst customer service. They sell lenses that say '6-12 months. I wore it once and the second time they ripped?!!! They reply to me saying it is because I didn't take care if it. Why would I spend money and rip them myself? Trust is the products are cheap and tacky. They are false advertising and I will be reporting them to trading standard.

This company is super hit-or-miss, with mostly misses. I've now ordered almost a dozen pairs of contacts to try out different colors and types. I've only left official reviews for three sets of lenses: one five star, one one star, and one two star. All have had details and photos. The website has only published the five star review - so beware that whatever reviews you see on the site are NOT reflective of all reviewers. When I emailed asking about the posting status of one of my reviews, I never received a reply.

My two star review was regarding a set I would have loved, but one of the lenses was defective. Zero communication from the company regarding a replacement, which breaks my heart because I was actually super excited about that set.

I've stopped leaving positive OR negative reviews knowing that they'll just be cherry picked. Overall, I'm only happy with only two sets of lenses out of many from here.

I really want to experiment more with colored contacts, and I'd loved to have purchased more from here, but I've been burned too many times. Stay clear everyone

I have not received my order. I paid extra for fastest shipping. The US customs sent back my order to the sender from korea. So I am here still waiting and my event is coming up 3 days from now this is ludicrous.

The contact colors are very pretty, and are exceptionally comfortable. The correction is flawless. The order shipped quickly and I received it in a minimal amount of time.
I am a customer for life.

Eyecandys was having a sale so I purchased 2 pairs of contacts. The next day they canceled my order and raised the price. When I contacted customer support (and they VERY slow to respond) they pretended the sale never happened. Once I provided screenshots of my order confirmation including the sale price they changed their reasoning, saying it was a delivery issue (not sure how it could be since they cancelled my custom order hours after it was placed). When I offered to provide a new address they changed excuses AGAIN saying it had to be cancelled due to unforeseen circumstances. The contacts are still in stock on their website and when I called this out to the rep she ended our conversation without providing a resolution. I just want the contacts at the price listed since they are still in stock but the company is ridiculous.

I love how the contacts sold here are great quality every time I get them! I’ve had an experience with ttdeye (?) and theirs scratched my eyes so bad 😭 I’ve always bought from here and always recommend it too because it’s also very adorable ✨

Super comfortable contacts, you could wear them for hours without any discomfort. Also very high quality, really clear and no blur at all. All they’re lenses are beautiful and I would definitely order from them again

So, I placed an order and immediately realized I ordered the wrong color. The site won't allow you to edit or cancel your order, so I emailed. Every day I checked to get a response to no avail. After checking for 4 days, I concluded they weren't going to respond. Seven days later, they advised me to reject their delivery, but I didn't get that email because I'd stopped checking! I sent them emails explaining that I just wanted to return the contacts for a full refund, and since they didn't follow up within the time, they stated they should pay for the return. I haven't heard anything from them since Jan. 19th, 2024. Be careful doing busy with them... Order # EC175599
**2-12-2024 UPDATE** You'll get this super nice and apologetic response, which ultimately means nothing as you see here! It has been a month, and other than a lot of good-sounding customer service responses, NOTHING HAS BEEN RESOLVED BY THEM!!!

My order tracking was out for delivery and right away changed to returned to sender due to no such address and after checking my order details there are no errors in what I entered. I searched for reviews and was surprised to see many others here complaining of the same issue about not receiving orders. They don’t respond to emails and live chat messages either so I had to go through PayPal for a refund. My guess is they send an empty package with a purposely altered address so you waste time thinking it’s in the tracking system and legit waiting for weeks when you’re actually being scammed. Jerks.
In response to your reply no you’re not sorry or you wouldn’t do this to so many customers and you would reply to your live chat and emails instead of ignoring us until we write the truth here.

Your company runs a money-grabbing scamming business. Everything from your product to customer service is absolutely miserable. I have already filed a claim on PayPal after your customer service failed to reply to my mails. I'll be also reporting this to my followers. I have 300k+ followers on instagram. I paid for $74 for defective and missing items on your website and you guys absolutely don't care about your customers once you receive money. Shame on you guys!
Customer name: Ash Tennyson
Order made on Jan 5, 2024.
Order ID: EC175181

Update:
It's been nearly four months, and now they're requesting additional information about my order. However, PayPal has already resolved the dispute in my favor and processed the refund. In my experience, they continue to exhibit scam-like behavior.

I've worn Acuvue Oasis for over 20+ years but recently found EyeCandy's SILQ lenses. I am impressed with the quality of these lenses and how comfortable they are to wear everyday. The only time they feel a little dry is at the end of a long day, but I will definitely be ordering these again. I'd also like to mention that I've been thankful for EyeCandys great customer service through emails. They're friendly, timely with their responses and will enjoy ordering more lenses from them in the future! 🤎

Received my package with damaged items and emailed customer support numerous time and have not received any reply. I have posted my reviews and pictures on their website. I do love this company, but when you're spending $70 with two damaged items you'd want to get a reply back or a solution. EDIT: They replied to me and I replied immediately back, but no response after to resolve the issue.

Bought some green contacts and they are absolutely stunning and so perfect! I love them! Highly recommend buying from here. Well buy from again!

The package never arrived and now they say I wrote the wrong address which is not true. Now I should again pay delivery costs and 30% more of the products price. That's a ridiculous SCAM !!!! WATCH OUT

The shipping was not horrible, but the cost was not worthy of the wait. I ordered a pair of lenses that make me look 😈 evil. They were recommended by the sites Lens Quiz, but on my dark brown eyes, they make my eyes look red.
They sent an applicator and soft tweezers for the lens. They were stored in sealed vials so I knew they were not tampered with before arrival.
I am disappointed that my first pair (Pink Label Obsession Brown) because they were so horrible.

Per your request:
1. EyeCandys Pink Label Obsession Brown Sku: IC-CBO001-BR-000
2. My order was based upon your Lens Quiz recommendation. However, darker skin tones vary based upon undertone. Apparently, red undertones require a balance with cooler color tones. Your lens quiz would be more effective if it incorporated suggestions based upon skin tone,