Fancii & Co.Reviews 

Excellent customer service. I ordered 3 of the makeup mirrors and they are high quality. The post office misplaced them and was one day later delivering them. I contacted Fancil because they showed delivered. I received an immediate response from the company. Package showed up the next day. They have great customer service.

Ordered for Christmas. Discovered that two were backordered until January. I emailed and asked to replace them with something that could ship before Christmas. Customer service was quick and responsive. They quickly changed my order to another compact and upgraded my shipping so it will arrive before Christmas. Very helpful and friendly service. Looking forward to receiving my purchases and I will definitely buy from this company again.

After my initial order never made it to me, I contacted Customer Service. I received a very prompt response and a new order was immediately issued and dispatched. I received it in just a few days and I absolutely LOVE my new Abigail travel mirror. Thank you so much for such a fine quality product and for your exceptional customer service! I will definitely be recommending Fancii!

The mirror was better than I expected.
The three levels of lighting makes it very easy to apply makeup. And the adjustable stand makes it great for adjusting the mirror to just the right hight. And it collapses to a very thin easily storeable size.

Outstanding Customer Service11

I ordered Vera Vanity Mirrors for each of my granddaughters for Christmas. One of the deliveries got hung up in transit and I was worried about it arriving so I could have the gifts ready by Christmas for all the girls. I reached out to Customer Service by email and Faye responded almost immediately. She was so helpful and resolved every issue with the deliveries. I now have all of the mirrors ready for wrapping. I know that my girls will be delighted with their gifts and I owe it all to Faye! Congratulations to Fancii for your amazing staff!!

The customer service is excellent! The company responds quickly to resolve any issue you might experience. In my case I received a damaged mirror. Upon providing the proof of damage, I received a replacement right away.

Great items and customer service was 10/10. One of my items was not going to make it in time and they let me choose replacement item.

The customer service is phenomenal! My order was late due to holiday rush and some products unavailable.!They offered to send the additional products or refund my order. I chose to swap unavailable products for available products. Have not received yet-fingers crossed!

yet so we will see.

I haven't even received my products yet but wanted to share the amazing customer service I have received. I was worried about not receiving before Christmas as the delivery was showing early January. I sent a quick email sharing my disappointment and was pleasantly surprised to receive a response within hours. They suggested a small change to my order and is now guaranteed to arrive, early enough to wrap. I chose something for each lady in my family, can't wait to see the wonderful products.

Love my Fanci mirror compact!! The lighting is amazing. Love all 3 settings for the lights. They did forget my leather pouch, but I sent them an email and it was sent the next day!! Talk about service, they apologized and I had it in a couple of days. I can definitely see why they sell out so fast. I got the harbor blue color and I love it!! Well worth the price. Would definitely recommend this product!!

They made it easy to update my order since once was not going to be delivered until 2026 and answered all my questions via chat with a live person. They assured me the items will get here before XMAS.

Customer service was superb! My items were back ordered and I emailed company not really expecting a response. To my delight I received a response within hours and my order is on the way.

I have had so far a fabulous experience with Fancii....I ordered 2 mirrors, one for me and the other as a gift. They arrived, and mine was not quite right. My customer service team has been amazing. Incredibly responsive and very kind. I am very happy with my experience and looking forward to giving the other mirror as a Christmas gift!

The Fancii Support Team has been a true pleasure while assisting me in correcting my delivery address. Some companies will just say “oh well, reorder.” Nope, Fancii fixed the issue promptly even after my daughters gift was delivered to my incorrect address. True Customer Service at its finest. Support Fancii and Small Businesses!!

My initial delivery arrived with a damaged item and customer service was amazing! I received emailed replies usually within 1-2 hours and had a new replacement at my door within 5 days. The item is great quality but the customer service is stellar!

This company is so great to work with. When a mirror I had ordered went into backorder they let me know and let me know what other choices were if I wanted to still get the mirrors by Christmas. They helped me get things out very quickly. They were super communicative and quick to answer my email. What a fantastic experience!!!!!

I would love to review the product, but I actually never got it. After signing up for texts and emails and being bombarded with notifications not to miss the “sale” I ordered “in stock” items thinking I’ll have them in time for holiday gifting. I placed a pretty large order - almost $500. No contact from Fancii after that! No updates. Nothing! So I reached out to them a week later asking about my order that was supposed to be shipped (3-5 business days according to their website) and after DAYS of me messaging and emailing, they finally answered me apologizing that most of my order is out of stock - I ordered 13 mirrors!!!! What??? They were never gonna let me know that they never actually intended to ship my order, I had to reach out to them after complete silence for over a week. My advice: do not order now.. They advertise what they don’t have in stock to lure you in. And give no reasonable timeframe for actual delivery of product. Maybe they will eventually learn from this and do better - perhaps they should have inventory to back up orders that come in from targeted ads - but I am completely disappointed in this company.

When I placed my order my I didn't realize my billing and shipping addresses were reversed, so I would not have gotten my order. Luckily Faye contacted me since my shipping showed my po Box instead of a physical address and let me know. She was so nice and updated my correct address so I would have no issues receiving my order. Thanks again, I really appreciate that!

I had missing merchandise. It was clearly lost at a distribution center for several weeks, per tracking. I contacted customer service, and I received a quick, VERY helpful response. I have been a customer with Fancii for a while and have purchased MANY items. They NEVER fail!

The customer service is phenomenal! My order was undeliverable due to an address error, which was not the fault of the company. They offered to send the products again or refund my order so I could repurchase at the new sale price. They also honored the previous free gifts with purchase that were no longer being offered. They respond by email extremely fast as well.