Fancii & Co.Reviews 

I had an issue with an order through Amazon, and Fancii made it right. The communication was slower but consistent, and eventually i was refunded. The actual product (mirror) is great. I bought multipl,e but one arrived damaged.

I bought 10 Taylor mirrors to give as holiday gifts to all of the woman/girls in my family. Everyone got the color that suited them. Mirrors were well received by everyone. One was damaged and broken, and even though I had purchased in September, Fancii stood by their product and sent me a replacement. I really appreciate this kind of commitment to customer service. Makes me feel great about my purchase and I will buy again! Thank you Fancii!

Great customer service. My email inquiry was answered by a real human who was undertanding and helped easily resolve my question. also, the mirror is a great product. the size, magnificaiton and lighting make it ideal for travel. i highly recommend Fancii.

I bought 3 mirrors for Christmas and the recipients love them! Great Customer Service if needed!

My wife and kids received their Mila 2 mirrors today and they absolutely love them! They are very nice and durable. I had questions about the shipping and contacting support and received an answer right away. Overall I would recommend Fancii &Co. products to any and everyone who would like a great product and great customer service.

I reached out to customer support because a product I had stopped working. I provided a video to show them the issue and how my followers were telling me specifically how the product should work. Customer service was able to provide a replacement.

Love the products above and beyond customer service

Ordered 4 compacts for Christmas and they ran out of one. Sent three and got the fourth to me before Christmas which I am so grateful - Thank you Fancii!

I ordered 3 lighted compact mirrors for Christmas gifts. 1 was broken at the hinge. Customer service was responsive and sent a replacement promptly. Love the mirror!

The product is beautiful and customer service was excellent! I had an issue with the hinge on my mirror breaking. The representative offered to send me a new one! It's great to see a company stand behind their product. I am excited to get my new mirror, as I use it all the time and it is great for taking on vacation! I would highly recommend this company based on the great customer service I received as well as the wonderful products!

I bought a folding mirror for a Christmas present and when it was opened the hinge was broken. The package was in good shape. I emailed on Christmas Eve and they asked for pics which I supplied. Christmas Day they emailed to say a new one will be on the way and I did not have to send the broken one back. Super nice! The mirror is very cool and adjusts easily. Will probably buy myself one after I saw it. I was recommended to buy this by a friend and I will recommend as well!

I wanted to return a travel makeup mirror because it didn't light on both sides. It was a gift for my husband, and I misread the description and didn't realize that only one side had a light. I contacted Fancii about returning it, and they were unbelievably fabulous in helping me. They refunded my purchase and said that I didn't have to return the mirror. I was blown away that I didn't have to return it, and they were so kind about refunding my purchase...no questions asked. I will definitely recommend this company to others, and I will definitely shop from them again. Thanks so much for your kindness!

Horrible customer service
Ordered 6 Taylor mirrors for 6 of my family members as Christmas presents and got an email Dec 18 saying the following-
“ We are so sorry, all the items in your order are sold out - they are expected to ship from mid January 2026. Let us know if you'd be willing to wait, or cancel the entire order?”
I replied asking to change the colors but to get my order on time for Christmas, still waiting on a response. My order is sitting in their page as unfulfilled and I am still trying to get a response as of when I am getting my order.
I been trying to call them and always get a message about how no one is available to take the call.
Not a good experience at all. Will not buy from them for Christmas no more.

The mirrors are absolutely fantastic! Well made & pretty polished covers. They have great clear mirrors as well. Great for travel too!

I have lighting issues in the room where I put my make up on and have tried several lighted mirrors but none were ideal. I found out about Fancii mirrors through the Wire Cutter review site. The mirror is so clear, and the lighting and all the light options and adjustments are phenomenal. Additionally, they are very attractive products. Since getting my mirror I have really loved giving these as gifts. Everyone I have introduced to Fancii mirrors has loved them. My sister tried a similar cheaper product from Amazon and has since purchased Fancii because she could see the quality difference compared to mine.
I have the Vera, the Juni 2, and the mini Taylor and love them all. I gave several of these as gifts this Christmas and they have been a huge hit.
As a final note, the customer service is personal and they respond quickly and help with any questions. I have not had issues with any of the products I have purchased.
Thank you for your great products and service.

Excellent customer service! When shipment was delayed more than three weeks, they expedited a new order to arrive in time for Christmas.

Positive reviews on here have got to be fake due to the fact that this company has insanely horrible customer service! As a matter of fact, no representatives were ever available to speak to regarding my order that was never shipped. Resorting in me contacting my bank to request my money back which will not return until 120 days. Thank you Fancii for ruining my Christmas!

I bought 6 mirrors this year as Christmas gifts. I decided to gift myself a large mirror for my vanity along with a Taylor compact as well. Amazing customer service. One mirror needed to be refunded due to delivery times and they did that for me within 24 hours. I will absolutely be buying more from this company.

Thank you Fancii team

I bought this for extensive travel and it was a life saver at some of the hotels whose lighting was less than perfect! I definitely have adopted this as one of my favorite things in 2025 and have gifted over half a dozen to friends!

The products and customer service are top notch. 3 time customer!