Fancii & Co.Reviews 

Fancii is a great company! I have several of their mirrors and just ordered a new Vera Lighted Vanity Mirror and wound up sending it to the wrong address. I quickly emailed Fancii and requested a shipping change. They emailed back within 30 minutes and had corrected my problem. Fancii rocks!

When I inquired about the delivery date of my order they responded immediately with great info. I just love their mirrors.

I have been collecting Taylor Mirrors for a long time now. I was missing mine and the customer service team helped me get one. They exceeded my expectations and they are wonderful to work with. They keep you very well informed and I will do more business with them in the future as of right now I have almost everything that Fancii makes except for a few of their stand alone mirrors.

Outstanding customer service. Placed order and needed, after the fact, to remove an item. Emailed customer service to see if they could intervene — and if not, was otherwise happy to return it. They were on it within minutes of my email and with item removed and refund effected. Very pleasantly surprised that they had a team actively monitoring emails — as well as coming back with solutions.

The customer service is outstanding and equal to their quality products. I’ve ordered the MILA mirror and several kits (facial, body scrub, callous remover) for gifts. All winners!

Outstanding customer service. Best lighted compact magnifying mirror on the market with a great 24 month warranty!

Very good customer service very quickly got a response and solution to my problem.

If I could give a negative number review I would. I ordered the Abigail from their website (since I didn't know I could go through Amazon so my fault) and ordered this 10X magnification mirror. The magnification was terrible. My image was upside down or doubled every time I tried to get close enough to the mirror to see anything. If I didn't get close I could see nothing but blurred images. I could not get the image straightened out. When I initiated my return to them I found out they charge a $15.00 "fee". So I got a portion of my money back. This is unacceptable from any legitimate company. Just wanted to share so that everyone be aware of their crooked practices.

I ordered two items from this company. The same day they arrived, I noticed one was damaged. I reached out to the company for exchange instructions to which they replied they were sending a new replacement.

I’ve made an error on the delivery address so I contacted the company straight away & they have great strides to correct the problem immediately’

I have owned several lighted Fanci mirrors, and I’ve given them for gifts. I’m a fan of Fanci. I recently had an issue with one of the mirrors and their customer service response was immediate and satisfying.

I've purchased multiple products from Fancii: the Cali, Rivo, Remi, Clara, Torri, Isla, and the Leah. (I'm probably forgetting one or two.) All are great. I've never had a problem with any until now when I first used the Leah and the laser light didn't function. I emailed the company and received a response very quickly from Faye who asked me to try something which didn't work. Since the products have limited warranties for 24 months, she's sending another one out right away. What great customer service!

Purchased for my mom, she loves it!
She had a power outage and the light would not come on. Emailed support and they gave a couple suggestions for her to try and it solved the problem, the little power button on the back needed a reset. Her eyes didn’t see the button.

Customer service is incredible! They responded quickly and found the best resolution. CS Agent Angelica was professional and efficient at resolving my issue. When you make me feel like a valued customer, I’m yours for life.
Thank you Fancii!

Fantastic customer service. Product is very useful for travel but also living in a small space it is great to be able to fold and put away until needed

Love this brand and I also love the great customer service.
I would love to get the Madeline Mirror.

I do have several products from this brand and love all.

Keep up the great work and creative ideas.

This sounds silly but I could not open the compact when it arrived. I reached out Fancii and they were very responsive and helpful ! LOL, I was trying to open it from the wrong side.
Nice design and the both the magnification and lighting option are terrific.

My experience with fancii was excellent. The lady Faye that looked after me was a pleasure to chat with. She was very friendly and polite. She didn’t rush, she took her time and answered my questions. I like to say Thank you to Faye for her service.

I am so impressed with Fancii! The quality and design of their beauty tools are amazing. Everything feels thoughtfully made... from the packaging to the actual product. I especially love their mirrors. Best lighting ever. I can’t imagine going back to my old Amazon mirror. Highly recommend!

Love Fancii's products, they are very helpful for my beauty skincare routine, and they are super lasting.