I was apprehensive about the potential upheaval and mess incurred in the fibre broadband. The team that came were friendly, courteous, efficient and above all neat in setting up our service. It looks... Toon meer
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Lees wat reviewers zeggen
The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service st... Toon meer
Hi if you set a time for installation that should be held not just arriving and no one there then have to get another date. Installation men arrived did the job left WiFi code and password on brown c... Toon meer
Our experience with the Fibrus engineers today was “simply the best “ Jack Fibrus and Gazz were extremely efficient, courteous and very informative. They give us time to ask all the questions We... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
19K reviews
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Antwoord van Fibrus
Hi Andrew,
Thank you for the brilliant 5-star review! 😊
It's fantastic to hear that you received great service and found our technicians so helpful. Our team works hard to deliver a smooth experience from start to finish, so it's wonderful to know their support made a difference.
We really appreciate you taking the time to share your feedback and thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team
The young girl on the phone very…
The young girl on the phone very helpful and took her time she was clear and spoke nice and slowly and asked if I was happy with what she told me
9 juni 2026
Antwoord van Fibrus
Hi Stephen,
Thank you for your wonderful 5-star review! 😊
We're delighted to hear that our advisor took the time to help, explained everything clearly, and made sure you were happy with the information provided. Delivering patient, friendly service is incredibly important to us, so it's great to know you had such a positive experience.
Thank you for taking the time to share your feedback and for the 5 stars ⭐😊
Kind Regards,
Customer Experience Team
Reasonably quick and easy to install
Reasonably quick and easy to install. Fitters were great and it appears to do what was expected regarding speed and stability.
5 juni 2026
Antwoord van Fibrus
Hi Justin,
Thank you for taking the time to leave us a 4-star review.
We're pleased to hear that the installation was quick and straightforward, and that our fitters provided a great experience. It's also fantastic to know that your service is delivering the speed and stability you expected.
We appreciate your feedback and are delighted that you're enjoying your Fibrus connection. If there's anything we can do to make your experience even better, please don't hesitate to get in touch.
Kind Regards,
Customer Experience Team
Useful conversation
I phoned up to find how much it was to renew my contract and wasn't expecting another £15 discount - great news! Not looking forward to paying full price next time though!
However, the person I was chatting to was sometimes difficult to hear/understand
9 juni 2026
Antwoord van Fibrus
Hi Susan,
Thank you for taking the time to leave us a review!
We're delighted to hear that your renewal call came with some unexpected good news and an extra £15 discount 😊. It's always great when we can help our customers secure a package they're happy with.
We also appreciate your feedback regarding the call quality. We're sorry to hear that our agent was sometimes difficult to hear or understand. We understand how important clear communication is, and we'll share your comments with the relevant team to help us improve the experience for our customers.
Thank you again for your feedback and for choosing Fibrus.
Kind Regards,
Customer Experience Team
The staff both customer service and technical . We're helpful and very patient and polite.
All the staff from engineers to customer's service and tech staff were very helpful. And resolved the problems fast.
9 juni 2026
Antwoord van Fibrus
Hi Bernadette,
Thank you for your lovely review.
We're delighted to hear that everyone you dealt with, from our engineers to our Customer Service and Technical Support teams, was helpful and worked quickly to resolve your issues.
It's great to know the team came together to provide a positive experience and get everything sorted for you promptly. Thank you for taking the time to share your feedback! ⭐😊
Kind Regards,
Customer Experience Team
Excellent, efficient service
The customer support advisor was excellent, very polite and helpful with making the information clear. I didn't feel that any of my time was wasted.
9 juni 2026
Antwoord van Fibrus
Hi Robin,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that our advisor provided such excellent support and took the time to explain everything clearly. Knowing that your query was handled efficiently and that you felt your time was valued means a lot to us.
Thank you for sharing your experience and for the 5 stars
Kind Regards,
Customer Experience Team
What you didnt say when I initially…
What you didnt say when I initially signed up was that after 12 months there is a huge hike in the price for the same service. ! You should make all new customers, when they sign up, aware of the price increase after the 1st 12 months if they combine land-line & Internet!
1 mei 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi Joanne,
Thank you for taking the time to share your feedback.
We're sorry to hear of your disappointment regarding your contract pricing. We strive to be as transparent as possible, and all contract terms, including any changes in pricing after the initial promotional period, are outlined during the sign-up process and within the contract documentation provided to customers.
Thank you again for bringing this to our attention.
Kind Regards,
Customer Experience Team
Oran was very helpful and easy to talk…
Oran was very helpful and easy to talk to and went out of his way to help me. Thank you Iran.
9 juni 2026
Antwoord van Fibrus
Hi Paul,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear that Oran was so helpful and easy to talk to. Going the extra mile for our customers is what we strive for, so it's wonderful to know he made such a positive impact on your experience.
We'll be sure to pass your kind words on to Oran. Thank you for taking the time to share your feedback and for the 5 stars
Kind Regards,
Customer Experience Team
Of service with polite staff that…
Of service with polite staff that thoroughly explained everything
28 mei 2026
Antwoord van Fibrus
Hi Josy,
Thank you for your wonderful 5-star review! 😊
We're delighted to hear that you received great service from our team and that everything was explained thoroughly and clearly. Our staff take pride in providing friendly, helpful support, so your kind feedback is greatly appreciated.
Thank you for taking the time to share your experience and for the 5 stars.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Ian,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that our representative was able to help and explain your options clearly and patiently. We know how important it is to have all the information needed to make the right decision, so it's great to know you had such a positive experience.
Thank you for taking the time to share your feedback and for the 5 stars ⭐😊
Kind Regards,
Customer Experience Team
Had an issue with the connectivity of…
Had an issue with the connectivity of my updated Eero routers. Rang and got speaking to Hanna. She was very patient despite the call taking longer than I expected. I had a prior appointment to go to and had to cut the call short. She explained that she would call me back at a prearranged time. She did as promised and she got my issue sorted. More than happy with my service. Thank you Hanna.
8 juni 2026
Antwoord van Fibrus
Hi Greg,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear Hanna was able to get your eero connectivity issue sorted. It's great to know she kept her promise to call back at the arranged time and provided such patient, helpful support throughout.
We'll be sure to pass on your kind words to Hanna. Thanks again for your feedback and support! ⭐😊
Kind Regards,
Customer Experience Team
Really amazing person sorted my issue…
Really amazing person sorted my issue out fully. Such a pleasant experience.
8 juni 2026
Antwoord van Fibrus
Hi Paul,
Thank you for the fantastic 5-star review! 😊
We're thrilled to hear that your issue was fully resolved and that you had such a pleasant experience with our team. Comments like "really amazing person" are wonderful to read and will mean a lot to the colleague who helped you.
Thank you for taking the time to share your kind feedback. We're delighted we could get everything sorted for you and make the experience a positive one! ⭐😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Raimondas,
Thank you for the awesome 5-star review! 😊
"All sorted fast" is exactly what we love to hear! We're delighted that your query was resolved quickly and efficiently, helping you get back to enjoying your service without any fuss.
Thanks for taking the time to share your feedback and for the 5 stars ⭐😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Michael,
Thank you for your brilliant 5-star review! 😊
We're delighted to hear that the team member who took your call was a great help. Providing friendly and effective support is what we're all about, so it's fantastic to know you had such a positive experience.
We really appreciate you taking the time to leave us a review and share your feedback. ⭐😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Evena,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear that you found our Customer Service team clear, efficient, and very helpful. We know how important it is to get straightforward support and quick resolutions, so it's wonderful to know we delivered a positive experience for you.
Thank you for taking the time to share your feedback and for your support. It means a lot to the team! ⭐😊
Kind Regards,
Customer Experience Team
Very polite and sorted out my request…
Very polite and sorted out my request with no problem
8 juni 2026
Antwoord van Fibrus
Hi Jean,
Thank you for your wonderful 5-star review! 😊
We're so pleased to hear that your request was sorted quickly and without any hassle. Providing friendly, efficient service is what we aim for, so it's great to know our team delivered exactly that.
We really appreciate you taking the time to share your experience and your kind words about the polite service you received. Thanks for choosing us!
Kind Regards,
Customer Experience Team
Had a hard wire fault
Had a hard wire fault. An engineer arrived within 24 hours of it being reported and fixed it.
1 juni 2026
Antwoord van Fibrus
Hi Caylan,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear that your hard wire fault was resolved so quickly. Getting an engineer to you within 24 hours and having the issue fixed promptly is exactly the level of service we strive to provide.
We really appreciate you taking the time to share your experience and your kind feedback. If you ever need any assistance in the future, our team will be happy to help.
Kind Regards,
Customer Experience Team
Good service
Great sales man explained everything making the switch easier.
Work men very tidy. A few problems at the start but got it sorted
13 mei 2026
Antwoord van Fibrus
Hi Pauline,
Thanks for the great review, glad you got the initial hiccup resolved. If you need anything further, please let us know.
Kind regards
Customer Experience Team
Definitely recommend moving to Fibrus
The Fibrus agent came to see me on a Thursday 14th May and we discussed my options and the difference from my last provider and them. I decided to sign up with Fibrus then, the agent did not put any pressure on me.
On Monday morning 18th May the 2 installers arrived and installed everything in under an hour ( new line from the pole, New Optical Network Terminal and 2 new Routers ). The Installers like the Agent were all very courteous, friendly and helpful. The Installers showed me how to use the Eeros App and where the passwords where for the Router.
I had No problems with either the Agent or Installers and would Definitely recommend Fibrus to my friends and family.
18 mei 2026
Antwoord van Fibrus
Hi there Ciaran,
Thank you for taking the time to leave such a detailed review! We're delighted to hear that your experience was a positive one from the very first conversation through to installation.
It's especially pleasing to know that you felt informed and supported throughout the process, without any pressure, and that our installation team took the time to ensure you were comfortable with your new setup before they left.
Your recommendation means a great deal to us, and we're grateful you've chosen Fibrus. We hope you continue to enjoy the service for many years to come!
Kind regards,
Customer Experience Team
My installation was difficult due to…
My installation was difficult due to difficulty locating cables etc the engineer was so patient with a job that took a lot of time and patience. Even had a hoover and cleaned up after him . Really positive experience.
6 juni 2026
Antwoord van Fibrus
Hi there Michelle,
Thank you for sharing your experience! Some installations can present unexpected challenges, so it's wonderful to hear that our engineer's patience, dedication and attention to detail helped make the process a positive one.
We're especially pleased that the care taken throughout the installation, right down to tidying up afterwards, stood out to you. We'll be sure to pass on your kind feedback to the team!
Kind regards,
Customer Experience Team
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