I was apprehensive about the potential upheaval and mess incurred in the fibre broadband. The team that came were friendly, courteous, efficient and above all neat in setting up our service. It looks... Toon meer
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Lees wat reviewers zeggen
The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service st... Toon meer
Hi if you set a time for installation that should be held not just arriving and no one there then have to get another date. Installation men arrived did the job left WiFi code and password on brown c... Toon meer
Our experience with the Fibrus engineers today was “simply the best “ Jack Fibrus and Gazz were extremely efficient, courteous and very informative. They give us time to ask all the questions We... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
19K reviews
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Password
Problem with password resolved by Oran. He was superb, especially in the way he dealt with a person who is elderly and not at all technical. Many thanks
10 juni 2026
Antwoord van Fibrus
Hi there,
Thank you for your wonderful 5-star review! 😊
We're delighted to hear that Oran was able to resolve your password issue and provide such excellent support. Taking the time to explain things clearly and patiently is especially important, and we're thrilled that Oran made the process easy and comfortable for you.
We'll be sure to pass on your kind words to him. Thank you for taking the time to share your experience!
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Gary,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that the team member you spoke to was extremely helpful. Our staff work hard to provide the best possible support, so it's wonderful to know they made such a positive impression.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
The lady i spoke with was very kind and…
The lady i spoke with was very kind and listened to my enquiry.
I was very happy with the end result! Thank you.
10 juni 2026
Antwoord van Fibrus
Hi Paul,
Thank you for your wonderful 5-star review! 😊
We're delighted to hear that the team member you spoke with was kind, took the time to listen to your enquiry, and helped achieve a result that you were happy with. Providing friendly, attentive service is something we take great pride in.
Thank you for taking the time to share your feedback. We're thrilled that you had such a positive experience!
Kind Regards,
Customer Experience Team
The conection and set up all went well…
The conection and set up all went well the only issue i have is the price to sign up is now half the price it was when i signed up to fibrus
This makes me feel like ive been conned into signing up at this price
8 juni 2026
Antwoord van Fibrus
Hi John,
Thank you for taking the time to leave us a review.
We're pleased to hear that your connection and installation went smoothly and that you're happy with the service itself.
We understand your frustration regarding the pricing you've seen advertised since signing up. Our offers and promotions can change over time, and while we appreciate that this can be disappointing for existing customers, these promotions are typically time-limited and subject to change based on market conditions and availability.
We certainly never want any customer to feel misled, and we're sorry to hear that's how you feel. If you'd like us to review your account, please get in touch with our Customer Care Team, who will be happy to discuss your options.
Thank you for your feedback and for choosing Fibrus.
Kind Regards,
Customer Experience Team
Fibrus fibreoptic installation.
Fibrus administration (James at Hyperfast) managed to arrange an installation appointment with Holm Networks (the fibreoptic cable installer) at short notice. The two Holm Networks operators (Martin and Matty) worked hard, in rainy conditions outside, to our time deadline on the day to get our Fibrus connection up and running.
8 juni 2026
Antwoord van Fibrus
Hi Mary,
Thank you for your wonderful 5-star review! 😊
We're delighted to hear that James was able to arrange your installation at short notice and help get everything moving quickly. It's also fantastic to hear that Martin and Matty worked so hard to complete the installation, especially in challenging rainy conditions and within your required timeframe.
We'll be sure to pass your kind feedback on to everyone involved. Thank you for taking the time to recognise their efforts, and we're delighted to have you connected with Fibrus!
Kind Regards,
Customer Experience Team
Customer support services are lovely
Customer support services are lovely.
thank you Emmi, for your kindness.
9 juni 2026
Antwoord van Fibrus
Hi Syed,
Thank you for your wonderful 5-star review! 😊
We're so pleased to hear that you had such a positive experience with our customer support team. We'll be sure to pass on your kind words, and we're delighted that our team's kindness made a difference.
Thank you for taking the time to share your feedback. We really appreciate it!
Kind Regards,
Customer Experience Team
Brilliant
We've just started our 2nd contract with Fibrus. They're cheap, affordable and we always have a stable connection in our home. Customer service is always a breath of fresh air. Thank you Amy.
2 juni 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi Amy,
Thank you for your fantastic 5-star review! 😊
We're thrilled to hear you've chosen to start a second contract with us. It's great to know you've been enjoying an affordable service, a stable connection, and positive experiences with our customer service team.
Your continued support means a lot to us, and we're delighted to have you as part of the Fibrus family. Thanks again for taking the time to share your feedback!
Kind Regards,
Customer Experience Team
Easy to deal withand sorted my issue…
Easy to deal withand sorted my issue with no hassell
9 juni 2026
Antwoord van Fibrus
Hi Johnny,
Thank you for your 5-star review! 😊
We're delighted to hear that your issue was resolved quickly and without any hassle. Making things easy for our customers is what we strive for, so it's great to know you had a positive experience with our team.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Very friendly staff
Very friendly staff . arrived early and got the job completed very quickly with no issues.
8 juni 2026
Antwoord van Fibrus
Hi Paddy,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that our team was friendly, arrived ahead of schedule, and completed the installation quickly and without any issues. Providing a smooth and hassle-free experience is exactly what we aim for, so it's great to know we delivered.
We really appreciate you taking the time to share your feedback and welcome you to Fibrus!
Kind Regards,
Customer Experience Team
Seamless installation and the speed is…
Seamless installation and the speed is great 👍🏻 would highly recommend
8 juni 2026
Antwoord van Fibrus
Hi Darren,
Thank you for the brilliant 5-star review! 😊
We're delighted to hear that your installation was seamless and that you're enjoying the great speeds. That's exactly the experience we aim to deliver from day one!
Thank you for the recommendation, it means a lot to us. We appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
⭐ 1 Star
⭐ 1 Star
Absolutely dreadful experience with Fibrus.
Fibrus engineers were installing fibre for a neighbour on my street and somehow managed to disconnect my own fibre connection, leaving me without internet for two days. I work from home and the mobile signal in my area is extremely poor, so I couldn’t even use 4G as a backup. This outage was caused entirely by Fibrus, making the situation even more frustrating.
When I contacted customer services, I spoke to an agent called Aaron. After explaining that I work from home and had no internet, his advice was to make alternative arrangements with family, friends, or an office. I found this response completely unacceptable given that Fibrus had caused the issue in the first place. Throughout the conversation, there was very little empathy or ownership of the problem.
The only positive aspect of this experience was the engineers who eventually attended. They were professional, helpful, and quickly identified that the fibre cable had been installed with too little slack, causing it to be pulled back from the box. They replaced it with a more suitable cable and restored my service.
Unfortunately, good engineers cannot make up for poor customer service. I’ve had disappointing experiences with Fibrus support before, but this one really takes the biscuit. Being left without internet for two days and effectively being told to find somewhere else to work is simply not good enough.
I’ve already started looking at alternative providers and will be leaving Fibrus as soon as my contract ends
1 juni 2026
Review zonder uitnodiging
Antwoord van Fibrus
Hi James,
Thank you for taking the time to share your feedback. We're very sorry to hear about the disruption you experienced and understand how frustrating it must have been to be without service, particularly when working from home.
We've reviewed your interaction with our Customer Support team and found that Aaron was empathetic to your situation and worked to assist you as best he could with the information available at the time. However, we appreciate that the advice provided did not meet your expectations given the circumstances, and we're sorry for the frustration this caused.
We're pleased to hear that our engineers were able to identify the issue and restore your service promptly once on-site. We also appreciate your comments regarding their professionalism and helpfulness.
Your feedback regarding the installation issue has been shared with our installation teams to help prevent similar situations from occurring in the future. We continuously review customer feedback to improve both our processes and overall customer experience.
Thank you again for bringing this to our attention.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Michelle,
Thank you for the wonderful 5-star review! 😊
We're delighted to hear that your installation was quick and efficient, and that you found our customer service team great to deal with. Making the whole process simple and straightforward for our customers is exactly what we aim for.
Thank you for taking the time to share your experience and for the 5 stars ⭐😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi David,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear that your experience was great from start to finish. Keeping our customers informed every step of the way is something we work hard to achieve, so it's wonderful to know our communication met your expectations.
We'll be sure to share your kind feedback with the team. Thanks again for choosing Fibrus and for taking the time to leave us a 5-star review!
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Patrick,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you found our service professional. Our team takes great pride in delivering a high standard of support, so it's wonderful to know that reflected in your experience.
Thank you for taking the time to leave us a review and for the 5 stars.
Kind Regards,
Customer Experience Team
quality service with amazing customer…
quality service with amazing customer service, direct information including guidance and beneficial promotions. A highly recommended service and a pleasure to be connected to.
1 juni 2026
Antwoord van Fibrus
Hi Nigel,
Thank you for the amazing 5-star review! 😊
We're delighted to hear that you've enjoyed both the quality of the service and the customer support you've received. Providing clear information, helpful guidance, and great value for our customers is what we strive for every day.
Your recommendation means a great deal to us, and we're thrilled to hear it's been a pleasure being connected with us. Thank you for your support!
Kind Regards,
Customer Experience Team
Great no nonsense service
Great no nonsense service. Got an installation appointment within a week. The engineers were brilliant and very professional. We were installed and connected in approximately 50 mins. Very satisfied customer.
8 juni 2026
Antwoord van Fibrus
Hi Neil,
Now that is what we like to hear 😊 Quick booking, smooth install, and engineers who got you up and running in about 50 minutes is a seriously strong result. “No nonsense service” is exactly the kind of feedback that puts a smile on the team’s faces.
We’re really pleased everything went so efficiently for you and that the installation team delivered such a professional experience from start to finish.
Thanks again for choosing us and for taking the time to share your feedback, it really means a lot.
Kind Regards,
Customer Experience Team
Great from start to finish
Great from start to finish , and installation team did a great job .
1 juni 2026
Antwoord van Fibrus
Hi Kevin,
Thank you for your fantastic 5-star review! 😊 We're delighted to hear that everything was great from start to finish and that our installation team did such a great job.
We'll be sure to pass your kind comments on to the team, who will be thrilled to know their hard work made such a positive impression. Thanks for choosing Fibrus, and welcome aboard!
Kind Regards,
Customer Experience Team
Excellent work done n very happy with…
Excellent work done n very happy with the product.... very happy all round ....excellent
8 juni 2026
Antwoord van Fibrus
Hi Colin,
Thank you for the excellent 5-star review! 😊
We're thrilled to hear that you're so happy with both the work carried out and your service. Seeing phrases like "very happy all round" is exactly what we love to hear and is a real testament to the team's hard work.
Thank you for your support and for taking the time to share your experience with us.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Anna,
Thank you for the brilliant 5-star review! 😊
What a great way to start your journey with us! We're so pleased to hear your installation was completed quickly and that our engineers were helpful throughout the process.
We'll be sure to share your kind feedback with the team. Thanks for choosing us and for taking the time to leave a review ⭐😊
Kind Regards,
Customer Experience Team
Good service and good workmen with an…
Good service and good workmen with an easy transition from another provider .
8 juni 2026
Antwoord van Fibrus
Hi Ian,
Thank you for the fantastic 5-star review! 😊
We're delighted to hear that your switch to us was smooth and hassle-free. It's great to know that both our team and engineers helped make the transition from your previous provider an easy one.
Thank you for choosing us and for taking the time to share your experience ⭐😊
Kind Regards,
Customer Experience Team
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