I was apprehensive about the potential upheaval and mess incurred in the fibre broadband. The team that came were friendly, courteous, efficient and above all neat in setting up our service. It looks... Toon meer
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Lees wat reviewers zeggen
The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service st... Toon meer
Hi if you set a time for installation that should be held not just arriving and no one there then have to get another date. Installation men arrived did the job left WiFi code and password on brown c... Toon meer
Our experience with the Fibrus engineers today was “simply the best “ Jack Fibrus and Gazz were extremely efficient, courteous and very informative. They give us time to ask all the questions We... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
19K reviews
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Great service from deciding to switch…
Great service from deciding to switch to Fibrus to the installation and it’s easy to switch over
9 juni 2026
Antwoord van Fibrus
Hi Helen,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you had a great experience from deciding to switch to Fibrus right through to your installation. Making the switch as easy and hassle-free as possible is exactly what we aim for, so it's wonderful to know everything went smoothly for you.
Thank you for choosing Fibrus and for taking the time to share your feedback with us!
Kind Regards,
Customer Experience Team
Highly recommend Fibrus
Highly recommend Fibrus. Switched from another provider, which had got far too expensive, after years of being with them. I had some issues connecting everything, which was totally my fault. I contacted Fibrus and the gentleman was so helpful, having our connection up and running in no time.
9 juni 2026
Antwoord van Fibrus
Hi Kerry,
Thank you for your wonderful 5-star review! 😊
We're delighted that you chose to switch to Fibrus and that you've had such a positive experience with us. It's great to hear that the move from your previous provider was straightforward and that our team was able to get everything up and running quickly when you needed a helping hand.
Don't worry, we've all had those moments with technology! 😄 We're pleased our colleague was able to get you connected in no time and provide the support you needed.
Thank you for your recommendation and for taking the time to share your experience. We're thrilled to have you as part of the Fibrus family!
Kind Regards,
Customer Experience Team
Quick and simple application +…
Quick and simple application + excellent and timely installation.
9 juni 2026
Antwoord van Fibrus
Hi Owen,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you found the application process quick and simple, and that your installation was completed promptly and to a high standard. Making the journey from sign-up to getting connected as smooth as possible is exactly what we strive for.
Thank you for choosing Fibrus and for taking the time to share your experience with us!
Kind Regards,
Customer Experience Team
The service we received was just very…
The service we received was just very good, and installation was quick and very neat!
9 juni 2026
Antwoord van Fibrus
Hi Denise,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you received such great service and that your installation was completed quickly and neatly. Our teams take pride in delivering a smooth experience from start to finish, so it's wonderful to know that was reflected in your experience.
Thank you for choosing Fibrus and for taking the time to share your feedback!
Kind Regards,
Customer Experience Team
Great install team.
9 juni 2026
Antwoord van Fibrus
Hi Ray,
Thank you for your 5-star review! 😊
We're delighted to hear that you had a great experience with our installation team. Following your recent install, it's fantastic to know the team made such a positive impression and delivered the high standard of service we aim for.
Thank you for choosing Fibrus and for taking the time to share your feedback. We hope you enjoy your new connection!
Kind Regards,
Customer Experience Team
No complaints, a good value change so far
Changing over to Fibrus has proved to be fairly simple, and so far our Broadband is just as good if not better than it was before with EE. The price is MUCH cheaper too!
All the staff we dealt with were helpful, polite and friendly.
The only negative was the bit of a wait to get connected, and having to be available when it suited Fibrus.
2 juni 2026
Antwoord van Fibrus
Hi Alan,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that switching to Fibrus was straightforward and that you're already seeing broadband performance that's as good as, or even better than, your previous provider. It's also great to know you're benefiting from the savings and that our team were helpful, polite and friendly throughout your journey with us.
We appreciate your feedback regarding the wait for installation and appointment availability. We understand that waiting to get connected can be frustrating, and we're always looking for ways to improve our installation process and provide greater flexibility where possible.
Thank you again for your feedback and for choosing Fibrus. We hope to earn that fifth star from you in the future! 😊
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Martin,
Thank you for your 5-star review! 😊
We're delighted to hear that your installation was simple and that our engineer provided such a great service. We always aim to make the process as smooth and straightforward as possible, so it's wonderful to know we delivered.
Thank you for choosing Fibrus and for taking the time to share your feedback!
Kind Regards,
Customer Experience Team 😊⭐️
Had the loveliest sales rep Sechine…
Had the loveliest sales rep Sechine call with us to discuss our options, very professional and informative. The switchover was hassle free as promised. I would highly recommend. Also Sechine deserves a bonus!!!
2 juni 2026
Antwoord van Fibrus
Hi Nikki,
Thank you for your amazing 5-star review! 😊
We're thrilled to hear that Sechine provided such a professional and informative experience while helping you explore your options. It's great to know your switchover was completely hassle-free and delivered exactly as promised.
We'll be sure to pass your wonderful feedback on to Sechine. We're sure they'll be delighted to hear they made such a positive impression, and we'll let them know about that bonus recommendation too! 😄
Thank you for your recommendation and for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
FIRST CLASS
Very quick turnaround from order being made to installation.
Guys who did the install were first class. Very respectful and work done quickly and cleanly.
I had to reschedule the install date and the customer service rep was helpful and had it rescheduled quickly and without fuss
9 juni 2026
Antwoord van Fibrus
Hi Jerome,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that your journey from placing your order to installation was so smooth. It's great to know our installation team provided first-class service, worked respectfully, and completed everything quickly and neatly.
We're also pleased that rescheduling your installation was handled efficiently and without any hassle. Providing a seamless experience is what we aim for, so it's wonderful to hear our team delivered.
Thank you for choosing Fibrus and for taking the time to share your experience!
Kind Regards,
Customer Experience Team 😊
For this past week and half i have…
For this past week and half i have enjoyed my connection
2 juni 2026
Antwoord van Fibrus
Hi Paul,
Thank you for your 5-star review! 😊
We're delighted to hear that you've been enjoying your connection over the past week and a half. We hope you continue to experience the fast and reliable service that Fibrus is known for.
Thank you for choosing Fibrus and for taking the time to share your feedback!
Kind Regards,
Customer Experience Team 😊
From my first call right through to the…
From my first call right through to the changeover the customer care has been great would definitely recommend
2 juni 2026
Antwoord van Fibrus
Hi Danielle,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you've had a great experience from your very first call right through to your changeover. Providing excellent customer care every step of the way is exactly what we strive for, so it's wonderful to know our team delivered for you.
We really appreciate your recommendation and thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
The staff from Daren the rep till the…
The staff from Daren the rep till the engineers100% couldn't be faulted they went above and beyond to be honest and pleasant and helpful I think one was called Charlie not sure the other both amazing thank you
9 juni 2026
Antwoord van Fibrus
Hi Elizabeth,
Thank you for your wonderful 5-star review! 😊
We're delighted to hear about your positive experience from start to finish. It's fantastic to know that Daren and our engineering team went above and beyond, providing honest, pleasant, and helpful service throughout. We'll be sure to pass on your kind words to the team, including Charlie and his colleague, who will be thrilled to hear they made such a great impression.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
It was so easy and the person put it in…
It was so easy and the person put it in was very friendly and tidy. He was first class.
2 juni 2026
Antwoord van Fibrus
Hi Gary,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that the installation process was so easy and that our engineer was friendly, tidy, and provided first-class service. It's great to know they left such a positive impression while getting everything set up for you.
We really appreciate you taking the time to share your experience and thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team
Very good engineers installed lines…
Very good engineers installed lines very quickly and efficiently
9 juni 2026
Antwoord van Fibrus
Hi Larry,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that our engineers installed your service quickly and efficiently. The team takes great pride in delivering a smooth installation experience, so it's wonderful to know they made such a positive impression.
We really appreciate your feedback and thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team
Great,From the first phone call from…
Great,From the first phone call from your salesman,to the two engineers that got me connected. I think first class job from start to finish.
9 juni 2026
Antwoord van Fibrus
Hi Michael,
Thank you for your fantastic 5-star review! 😊
We're thrilled to hear that you received first-class service from start to finish. It's great to know that both our sales team and engineers made such a positive impression and helped ensure everything went smoothly from your first call through to getting connected.
We really appreciate your kind words and your support. Thanks for choosing Fibrus!
Kind Regards,
Customer Experience Team
From making initial enquiry to…
From making initial enquiry to installation total 2 days, Less than one hour arriving at my home the connection was in place and Broadband was up and running. Although need to wait about 2 weeks for phone line becomes live.
The engineers who did installation were friendly, providing full explanation of what I should expect.
2 juni 2026
Antwoord van Fibrus
Hi Karen,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that everything moved so quickly, from your initial enquiry through to installation, and that your broadband was up and running within such a short time. It's also great to know our engineers were friendly, kept you informed, and explained everything clearly throughout the process.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your new service.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Heather,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear you received brilliant service. Your kind words mean a lot to the team, and we're grateful you took the time to share your experience.
Thanks again for choosing Fibrus!
Kind Regards,
Customer Experience Team
Very helpful thanks to mr hamill for…
Very helpful thanks to mr hamill for giving me the advice to join yous.
2 juni 2026
Antwoord van Fibrus
Hi David,
Thank you for the fantastic 5-star review! 😊 We're delighted to hear that Mr Hamill was so helpful and provided the advice you needed to join us. It's great to know you had a positive experience from the very beginning.
We really appreciate your feedback and welcome to Fibrus!
Kind Regards,
Customer Experience Team
Easy to get through to customers…
Easy to get through to customers service. All explained to me in a straightforward manner Glad I got in touch to see what’s available for my next contract
10 juni 2026
Antwoord van Fibrus
Hi Colette,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you found it easy to get through to our customer service team and that everything was explained in a clear and straightforward manner. It's great to know that getting in touch helped you explore the options available for your next contract.
We really appreciate you taking the time to share your feedback and are pleased we could assist you.
Kind Regards,
Customer Experience Team
Owen displayed excellent customer…
Owen displayed excellent customer service with me. A friend is staying in my house while im away, once security questions where passed I rang my friend from my wifes phone and owen talked her through rebooting the Internet from my phone through my wife's phone to my friend, not a situation im sure hes ever experienced before 😂, but he handled it like a pro
10 juni 2026
Antwoord van Fibrus
Hi Adam,
Thank you for your brilliant 5-star review! 😊
We're delighted to hear about your experience with Owen. It certainly sounds like a unique troubleshooting setup, with messages being relayed between three phones! 😂 We're thrilled that Owen was able to navigate the situation professionally and guide everyone through the process to get your internet back up and running.
Providing excellent customer service, no matter how unusual the circumstances, is what we strive for, and it's fantastic to hear that Owen delivered exactly that. We'll be sure to pass on your kind words to him.
Thanks again for taking the time to share your experience!
Kind Regards,
Customer Experience Team
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