I was apprehensive about the potential upheaval and mess incurred in the fibre broadband. The team that came were friendly, courteous, efficient and above all neat in setting up our service. It looks... Toon meer
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Lees wat reviewers zeggen
The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service st... Toon meer
Hi if you set a time for installation that should be held not just arriving and no one there then have to get another date. Installation men arrived did the job left WiFi code and password on brown c... Toon meer
Our experience with the Fibrus engineers today was “simply the best “ Jack Fibrus and Gazz were extremely efficient, courteous and very informative. They give us time to ask all the questions We... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
19K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I wished I’d switched to fibrus months ago. …
Having fibrus installed was extremely easy. The engineers came on time and were very respectful of my property. I have no more extremely annoying buffering and I couldn’t be happier.
10 juni 2026
Antwoord van Fibrus
Hi Clare,
Thank you for your 5-star review! 😊
We're delighted to hear that having Fibrus installed was such an easy experience. It's great to know our engineers arrived on time and treated your property with respect throughout the installation.
Best of all, we're thrilled to hear that the buffering issues are now a thing of the past! There's nothing better than being able to enjoy a reliable connection without interruptions, and we're so pleased that you're happy with the service.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Customer service Amazing
Customer service agent I spoke to was more than helpful was able to sort out my payment issues straight away with no issues, he was polite and welcoming and very confident in what they where doing.
11 juni 2026
Antwoord van Fibrus
Hi Rose,
Thank you for your 5-star review! 😊
We're delighted to hear that the customer service agent you spoke with was able to resolve your payment issue quickly and efficiently. It's wonderful to know they were helpful, polite, welcoming, and confident throughout the interaction, making the process straightforward and stress-free for you.
We'll be sure to pass your kind feedback on to the team. Thank you for taking the time to share your experience and for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
Was sorted out really quickly and the…
Was sorted out really quickly and the engineers came when they said it was a mess free transition
3 juni 2026
Antwoord van Fibrus
Hi Claire,
Thank you for your 5-star review! 😊
We're delighted to hear that everything was sorted out so quickly and that our engineers arrived exactly when expected. It's great to know the installation was a smooth, mess-free transition and that the whole experience met your expectations.
We really appreciate you taking the time to share your feedback. Thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
Every thing was so easy from signing up…
Every thing was so easy from signing up to installation.
10 juni 2026
Antwoord van Fibrus
Hi Alan,
Thank you for your 5-star review! 😊
We're delighted to hear that everything was so easy from sign-up right through to installation. We work hard to make the entire process as simple and straightforward as possible, so it's great to know that's exactly what you experienced.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
Antwoord van Fibrus
Hi Terence,
Thank you for your 5-star review! 😊
We're delighted to hear that you found our team professional and that the work was completed on time. Providing a smooth and efficient service is something we take great pride in, so it's wonderful to receive your feedback.
Thank you for taking the time to share your experience and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Installation seamless and guys very…
Installation seamless and guys very friendly - all working well so far and I ordered online so very convenient
10 juni 2026
Antwoord van Fibrus
Hi Christina,
Thank you for your 5-star review! 😊
We're delighted to hear that your installation was seamless and that our engineers were friendly throughout the process. It's also great to know that ordering online was convenient for you and that everything is working well so far.
Thank you for taking the time to share your experience. We really appreciate your feedback and are delighted to welcome you to Fibrus!
Kind Regards,
Customer Experience Team
Simple switch to a better provider
Simple to switch provider. I asked for the package I wanted and they took care of it, including informing my previous provider. Installation was easy... I opened the door and let them work away for an hour and all of a sudden, i had super fast broadband. I got a text from the installer the night before letting me the time they'd be calling and they were on the dot. Nice lads who were respectful and didn't cause a mess. Very impressed with Fibrus so far.
10 juni 2026
Antwoord van Fibrus
Hi Jill,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that switching to Fibrus was such a simple and hassle-free experience. It's great to know that the team took care of everything for you, including notifying your previous provider, and that the installation went smoothly from start to finish.
We're especially pleased that our engineers arrived exactly when expected, kept you informed beforehand, and carried out the work efficiently and respectfully. Hearing that you were up and running with super-fast broadband in no time is exactly what we love to hear!
Thank you for taking the time to share your experience. We really appreciate your feedback and are thrilled that you're impressed with Fibrus so far.
Kind Regards,
Customer Experience Team
Ihad been extremely frustrated by…
I had been extremely frustrated by issues with my internet connection to my TV
The young man who assisted me over the telephone was very professional and his first class advice resolved my problem immediately
I can assure you I was so relieved to have this issue resolved. Thank you
2 juni 2026
Antwoord van Fibrus
Hi Roy,
Thank you for your 5-star review! 😊
We're delighted to hear that our colleague was able to help resolve the issues you were experiencing with your TV connection. We understand how frustrating connectivity problems can be, so it's fantastic to know that their professional support and advice got everything working again so quickly.
Your kind words mean a lot, and we're especially pleased to hear how relieved you were to have the issue resolved. We'll be sure to pass your feedback on to the team.
Thank you for taking the time to share your experience and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Good communication
Good communication, engineers arrived on time and were friendly and efficient-and the wifi is good!
2 juni 2026
Antwoord van Fibrus
Hi Ricky,
Thank you for your 5-star review! 😊
We're delighted to hear that you had a positive experience from start to finish. Great communication, punctual and friendly engineers, and a smooth installation are exactly what we aim to deliver. It's even better to hear that you're enjoying your WiFi service too!
We really appreciate you taking the time to share your feedback and thank you for choosing Fibrus.
Kind Regards,
Customer Experience Team
Hope this is teething problems.
Hope this is teething problems.
Since installation 0n June 09, connection to email has been slow, and sometimes doesn't come up at all. When it does come up, operation is slow. Can't get connection to some other sites. Printer and scanner has gone off line, and can't retrieve.
Seriously need help
9 juni 2026
Antwoord van Fibrus
Hi Trevor,
Thank you for your review, we can see you have since been in touch with our customer service team and they've provided advise and guidance on how you may remedy these issues.
If you've any further concerns, please do not hesitate to get in touch.
Kind Regards,
Customer Experience Team
Amy was great on the phone
Amy was great on the phone. Got me a great price. Very helpful.
11 juni 2026
Antwoord van Fibrus
Hi Siobhan,
Thank you for your 5-star review! 😊
We're delighted to hear that Amy was so helpful and was able to secure a great price for you. Providing friendly, knowledgeable service and finding the best solution for our customers is what we aim for, so it's wonderful to know Amy delivered just that.
We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind words on to Amy.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Sally,
Thank you for your 5-star review! 😊
We're thrilled to hear you received great service and that Amy was so helpful. We'll be sure to pass your kind comments on to her, as we know she'll really appreciate the recognition.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Neville,
Thank you for your 5-star review! 😊 We're delighted to hear that you found Fibrus so easy to deal with and communicate with. Providing a straightforward and positive experience for our customers is something we always strive for.
We really appreciate you taking the time to share your feedback and thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team
I was able to ring @ speak to a very…
I was able to ring @ speak to a very helpful employee.Everything was explained clearly & quickly without any
fuss.Very impressed with the service I received.
11 juni 2026
Antwoord van Fibrus
Hi John,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you were able to get through quickly and speak with a helpful team member who explained everything clearly and efficiently. Providing a straightforward, fuss-free experience is exactly what we aim for, so it's great to know you were so impressed with the service you received.
Thank you for choosing Fibrus and for taking the time to share your feedback!
Kind Regards,
Customer Experience Team
So far so good
So far so good. My connection is far more stable than I am used too, speed through WiFi is better than I’ve had before
2 juni 2026
Antwoord van Fibrus
Hi there,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that your connection is already feeling more stable and that you're seeing an improvement in your WiFi speeds compared to what you’ve had before. That’s exactly the kind of experience we aim to deliver.
We hope it continues to impress as you settle in, and we really appreciate you choosing Fibrus!
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Sandra,
Thank you for your 5-star review! 😊
We're delighted to hear that you found our service very efficient. Providing a smooth and hassle-free experience is what we strive for, so it's great to know we delivered.
Thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊⭐️
The agent was very understanding and…
The agent was very understanding and sympathetic of my situation showed high emotional intelligence and empathy. Didn't rush me and talk time. Overall 5/5
11 juni 2026
Antwoord van Fibrus
Hi Brendan,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that our agent provided such understanding, empathy, and emotional intelligence during your interaction. Taking the time to listen and support our customers is incredibly important to us, so it's wonderful to know you felt heard and never rushed throughout the conversation.
Your kind words mean a great deal, and we'll be sure to share your feedback with the team.
Thank you for choosing Fibrus and for taking the time to leave us a 5-star review! 😊⭐️
Kind Regards,
Customer Experience Team
Lovely fella Aaron very helpful polite…
Lovely fella Aaron very helpful polite excellent service
11 juni 2026
Antwoord van Fibrus
Hi Muriel,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that Aaron provided such excellent service. It's wonderful to know that you found him helpful, polite, and a pleasure to deal with. We'll be sure to pass your kind words on to him, which we're sure will make his day! 😊⭐️
Thank you for choosing Fibrus and for taking the time to share your feedback.
Kind Regards,
Customer Experience Team
Have to wait for telephone to work
Have to wait for telephone to work, was told it would take 5 days, that was June 2nd, now told it will be June 15th.
2 juni 2026
Antwoord van Fibrus
Hello Malcolm,
Thank you for the 4 star review.
We can see you have chosen to keep your telephone number during the switch. The switch date would depend on when the loosing provider provides us a suitable switch date.
We can see our porting team have emailed you recently confirming the landline switch date.
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Eileen,
Thank you for your wonderful 5-star review! 😊
We're delighted to hear that you've had such a positive experience and that we've met your expectations. Comments like yours mean a lot to us, and we're thrilled that you couldn't ask for more!
Thank you for choosing Fibrus and for taking the time to share your feedback.
Kind Regards,
Customer Experience Team 😊⭐️
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