I was apprehensive about the potential upheaval and mess incurred in the fibre broadband. The team that came were friendly, courteous, efficient and above all neat in setting up our service. It looks... Toon meer
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Lees wat reviewers zeggen
The engineer,Kevin, was really helpful and friendly and did an excellent job in anwering any queries we had. The installation went smoothly and we were up and running quickly. The customer service st... Toon meer
Hi if you set a time for installation that should be held not just arriving and no one there then have to get another date. Installation men arrived did the job left WiFi code and password on brown c... Toon meer
Our experience with the Fibrus engineers today was “simply the best “ Jack Fibrus and Gazz were extremely efficient, courteous and very informative. They give us time to ask all the questions We... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contactgegevens
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Verenigd Koninkrijk
- 02890993230
- fibrus.com
4,5
Uitstekend
19K reviews
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Everything was up and running in less…
Everything was up and running in less than 2hrs.quick and tidy knowledgeable workers.
11 juni 2026
Antwoord van Fibrus
Hi Steven,
Thank you for the fantastic 4-star review! 😊 We're delighted to hear that everything was up and running in under 2 hours. It's great to know our installation team left things tidy, worked efficiently, and shared their knowledge along the way.
We'll be sure to pass your kind words on to the team. Thanks for choosing Fibrus and for taking the time to share your experience!
Kind Regards,
Customer Experience Team
Great service ,very good price friendly…
Great service ,very good price friendly staff. Easy to contact if needed
4 juni 2026
Antwoord van Fibrus
Hi Carole,
Thank you so much for your 5-star review! 😊
We're delighted to hear that you found our service great value for money and that our team was friendly and easy to contact whenever needed. Providing excellent customer service and making things as simple as possible for our customers is always our goal, so it's wonderful to know we've delivered that for you.
We really appreciate you taking the time to share your experience and thank you for choosing Fibrus!
Kind Regards,
Customer Experience Team 🙂
Efficient and polished installment
11 juni 2026
Antwoord van Fibrus
Hi Brendan,
Thank you for your 5-star review! 😊
We're delighted to hear that you found your installation experience efficient and polished. Our teams work hard to provide a smooth and professional service, so it's great to know we delivered on that for you.
We really appreciate your feedback and thank you for choosing Fibrus. Enjoy your new service!
Kind Regards,
Customer Experience Team
The two engineers were quick and very…
The two engineers were quick and very tidy at there job. Explained every detail.
11 juni 2026
Antwoord van Fibrus
Hi David,
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that our engineers were quick, tidy, and took the time to explain everything clearly throughout the installation. Providing a professional service while ensuring our customers feel informed every step of the way is something we take great pride in.
We'll be sure to pass your kind comments on to the team. Thank you for choosing Fibrus, and we hope you continue to enjoy your service!
Kind Regards,
Customer Experience Team
Brilliant WiFi coverage throughout the house
The installation process was seamless
The engineers arrived at the precise time which had been notified. The work was carried out expeditiously and the end product was neatly installed. The two routers providing the WiFi has produced coverage throughout the house. So all in all well satisfied with the installation and the product
10 juni 2026
Antwoord van Fibrus
Hi Samuel,
Thank you for taking the time to leave us a 5-star review! 😊 We're delighted to hear that your installation process was seamless from start to finish.
It's fantastic to know that our engineers arrived on time, carried out the work efficiently, and left everything neat and tidy. We're especially pleased that the WiFi coverage throughout your home is meeting your expectations and that you're already enjoying the benefits of the service.
We really appreciate your kind feedback and are thrilled that you're well satisfied with both the installation and the product.
Kind Regards,
Customer Experience Team
It was great experience for me as when…
It was great experience for me as when I booked it they come according to my suitable time . He installed the router and everything smoothly .
It’s working great.
Service was great .
Staff who came for installation was excellent in his work .
8 juni 2026
Antwoord van Fibrus
Hi Anwer,
Thank you for taking the time to leave us a 5-star review! 😊 We're delighted to hear that your installation was arranged at a time that suited you and that everything was completed smoothly.
It's fantastic to know that your service is working great and that you were impressed with the installation engineer's excellent work. We pride ourselves on providing a hassle-free experience from start to finish, so it's wonderful to hear that reflected in your feedback.
Thank you for choosing Fibrus and for your kind words about our team! 😊
Kind Regards,
Customer Experience Team
Broadband Renewal
Phoned Fibrus as my Broadband Contract was up and they phoned me back as long queue in front of me, spoke to Aaron who was very helpful and give me details of Best Offers available to me given my circumstances and I was very happy to Agree a New Contract there and then. Definitely recommend Fibrus!
12 juni 2026
Antwoord van Fibrus
Hi Gabriel,
Thank you for taking the time to leave us a 5-star review! 😊 We're delighted to hear that Aaron was so helpful when discussing your renewal options and that he was able to find the best offer to suit your circumstances.
It's great to know that our call-back service helped save you waiting in the queue and that you were happy to agree to a new contract there and then. We'll be sure to pass your kind comments on to Aaron.
Thank you for your recommendation and for choosing Fibrus. We really appreciate your continued support!
Kind Regards,
Customer Experience Team
It is a shame that people are forced…
It is a shame that people are forced into contracts with coast of living crisis going on.
Mauren
12 juni 2026
Antwoord van Fibrus
Hi Maureen,
Thank you for taking the time to leave a review.
We're sorry to hear that you're unhappy with the contract terms. Broadband providers, including Fibrus, offer discounted pricing in exchange for customers agreeing to a fixed-term contract, which is standard practice across the industry. These agreements help providers invest in and maintain their networks while offering customers reduced monthly rates compared to out-of-contract pricing.
We understand that the current cost of living situation is challenging for many households, and we always aim to be as transparent as possible regarding contract lengths and pricing before customers sign up.
If you have any questions about your package or would like to discuss your options, please don't hesitate to contact our Customer Care team, who will be happy to assist.
Kind Regards,
Customer Experience Team
Installers were very professional and…
Installers were very professional and helpful. Although the router installed didn't provide adequate coverage in my bungalow, this was quickly resolved by a very helpful customer services team.
2 juni 2026
Antwoord van Fibrus
Hi Scott,
Thank you for taking the time to leave us a 5-star review! 😊 We're delighted to hear that our installers were professional, helpful, and made a positive impression during your installation.
While the initial router placement didn't provide the coverage you needed, we're pleased that our customer services team was able to quickly step in and get everything resolved for you. It's great to know that both our installation and support teams delivered the level of service you expected.
Thank you for choosing Fibrus and for sharing your experience with us! 😊
Kind Regards,
Customer Experience Team
Good service and helpful customer care team
Customer service representative as always was very helpful, professional and friendly. Happy to renew my contract as the service in the last 12 months has been flawless.
12 juni 2026
Antwoord van Fibrus
Hi Edwin,
Thank you for taking the time to leave us a 5-star review! 😊 We're thrilled to hear that our customer service representative was helpful, professional, and friendly throughout your renewal.
It's especially great to know that your service over the last 12 months has been flawless and that you were happy to renew your contract with us. Feedback like this means a lot to the team and reflects the level of service we strive to provide every day.
Thank you for your continued support and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Emma,
Thank you for taking the time to leave us a 5-star review! 😊 We're delighted to hear that you found the switchover and installation process easy and straightforward.
It's fantastic to know that you're already finding your experience with Fibrus far better than EE. We work hard to make switching as seamless as possible, so it's great to hear that reflected in your journey with us.
Thank you for choosing Fibrus, and welcome aboard!
Kind Regards,
Customer Experience Team 😊
Antwoord van Fibrus
Hi James,
Thank you for your 5-star review!
We're delighted to hear that you found our team polite and very helpful. Providing a friendly and supportive service is really important to us, so it’s great to know we delivered that for you.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Oran was very helpful and friendly
Oran was very helpful and friendly, he gave me a good deal and I was very happy with the service provided,
12 juni 2026
Antwoord van Fibrus
Hi Carmel,
Thank you for your 5-star review! 😊
We're delighted to hear that Oran was helpful and friendly, and that he was able to offer you a good deal. It's great to know you're very happy with the service provided, as that's exactly what we aim for.
We'll be sure to pass your kind feedback on to Oran and the team. Thank you for taking the time to share your experience and for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
Antwoord van Fibrus
Hi Caroline,
Thank you for your 5-star review! 😊
We're delighted to hear that the work was completed quickly and tidily. Providing an efficient and hassle-free installation experience is exactly what we aim for, so it’s great to know everything went smoothly for you.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Very helpful and efficient chaps…
Very helpful and efficient chaps installing our system. Knowledgeable and very polite. One was called Oskar.
10 juni 2026
Antwoord van Fibrus
Hi Christopher,
Thank you for your 5-star review! 😊
We're delighted to hear that our installation team were helpful, efficient, knowledgeable, and very polite throughout your installation. It's especially great to know that Oskar made a positive impression while working on your system.
We'll be sure to pass your kind feedback on to the team. Thank you for taking the time to share your experience and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Antwoord van Fibrus
Hi Sharon,
Thank you for your 5-star review! 😊
We're delighted to hear that the process was quick and easy, and that your connection has been performing well. Providing a smooth experience and reliable service is exactly what we aim for, so it's great to know we delivered that for you.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
Owen was polite professional friendly
Owen was polite professional friendly. Owen understood what had happened was quick to listen and had the answers unfortunately the phone cut out I have no idea what end it doesn't matter, he rang straight back and carried on with the instalment over the phone clear straight forward and efficient thank you Owen.
11 juni 2026
Antwoord van Fibrus
Hi Jason,
Thank you for your 5-star review! 😊
We're delighted to hear about your experience with Owen. It’s great to know he was polite, professional, and friendly, and that he took the time to listen and provide clear, straightforward support throughout. We’re especially pleased he was quick to call you back and ensure everything was continued smoothly despite the call dropping.
We’ll be sure to pass your kind feedback on to Owen and the wider team. Thank you for taking the time to share your experience and for choosing Fibrus!
Kind Regards,
Customer Experience Team 😊
Great 👍 lads did fab job
3 juni 2026
Antwoord van Fibrus
Hi Helen,
Thank you for your 5-star review! 😊
We're delighted to hear that our engineers did a fab job! It's always great to receive such positive feedback, and we'll be sure to pass your kind words on to the team.
Thank you for taking the time to leave us a 5-star review 😊 and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Very helpful and informative
Very helpful and informative. Great service from polite staff.
8 juni 2026
Antwoord van Fibrus
Hi Sarah,
Thank you for your 5-star review! 😊
We're delighted to hear that you found our team helpful and informative, and that you received great service from our polite staff. Providing a friendly and knowledgeable experience is something we strive for every day, so it's wonderful to know we delivered that for you.
Thank you for taking the time to share your feedback and for choosing Fibrus!
Kind Regards,
Customer Experience Team
Flexible response to a slightly unusual configuration
We had a slightly unusual configuration in our house, with a pre-existing internet/wifi system already fitted, so our installers needed to adapt their usual standard installation to interface with that existing system. But they managed that efficiently, effectively and tidily. Internet all up-and-running and at the promised speed. Good job.
3 juni 2026
Antwoord van Fibrus
Hi Paul,
Thank you for your 5-star review! 😊
We're delighted to hear that our installers were able to adapt to your home's unique setup and successfully integrate with your existing internet and WiFi system. It's great to know that the work was carried out efficiently, effectively, and tidily, while ensuring everything was up and running as expected.
We're especially pleased to hear that you're receiving the speeds promised and that the installation met your expectations. We'll be sure to pass your kind feedback on to the team.
Thank you for taking the time to share your experience and for choosing Fibrus!
Kind Regards,
Customer Experience Team
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