Financial Support Systems Reviews 

April - Customer Service. Excellent customer support with my enquiry today. Very helpful in answering my questions.
The company in general has been very supportive through my journey.

FSS has been very helpful all the way through my nearly 6 years journey in paying the debts. Their help, support and understanding of the situation is a great relief on my side. Just need to be open and honest about the situation, they are there to understand, help , support and guide all the way through. To FSS management and staff, a massive thank you for everything that you do for people like us who are and who were struggling

Sally has been so polite friendly and very approachable throughout she us a credit to your company

I highly recommend this company.
5 years ago I was in a financial mess.
From the beginning I was made at ease and the support I had from any staff member I interacted with has been nothing short of amazing.
Now I have just made the final payment of my IVA. I am now entering the final steps of leaving my IVA.
Please read this if you are struggling financially and speak to these lovely people. Only you can decide what steps to take. All I will say is with Financial Support Systems you will receive the help you need.
Thank you

Fantastic customer service.
Answered all of my questions and explaining in detail.

These amazing people helped me through one of my hardest times. Always happy to advise. Explain ect. I’ve now finished my Iva and with the help and support of fss. So happy.

Since the start of my IVA, I have received nothing but positive support, information, advice and guidance.
Whenever I have had questions, they have been answered quickly and efficiently and any issues dealt with promptly. The staff are always professional, kind and understanding, and always ensure everything is fully understood.

Fantastic company to deal with - professional and knowledgeable in helping with a recent query. Great at taking away the stress of debt management and relief.

Having someone to explain things to me so it's not overwhelming.
It's been very straightforward, which I appreciate.
I feel happy knowing things are being handled by FSS.
Thank you

Called to sort final few things. Operative was very helpful over a couple of calls. Very informative and understanding.

They were absolutely fantastic through the whole process and still continue to offer great support

I would highly recommend this company, straight forward, professional, easy to complete and return paperwork, knowledgeable and informative! A fantastic experience and a pleasure to deal with…well done!

Excellent customer service by miriam, fast and easy and made me feel comfortable talking about my financial situation and helping me to improve everything. Talked me through everything on the phone, took away so much stress. Very happy thank you

Very good company, Help me to get true with my debts. After 5 years I have the chance to start new chapter in my life with not debts and free!Thank you very much.

Very helpful throughout my IVA and helpful and empathetic when I needed a payment holiday. Highly recommend this service and everyone I spoke to were so friendly.

I came to this company for a simple consolidation loan in 2020 and instead I was pushed into an IVA during Covid when life was already stressful enough. I trusted what they told me about being secure for 5 years and writing off my debt.... its now 2026 and this hasn't happened.
I feel so confused, scammed and stuck with this.
You never speak to the same person twice. Every time you email, it’s someone new who has no idea what the last person said. You end up repeating yourself over and over, and the information changes depending on who you get
They previously demanded my partner’s personal financial information for my financial reviews, even though the IVA is only mine, his debts and own bills didn’t matter. It felt intrusive and completely wrong, this stopped when my partner refused to share his information.
I was even accused of breaching my IVA over a car finance agreement that wasn’t mine. They dropped it with no apology, leaving me stressed and panicking for months for absolutely nothing.
They keep pushing equity release at the end too, even though it makes no sense for my situation considering my debt was around £15k and ive paid more than that back. It honestly feels like they’re trying to squeeze every last bit out of me instead of helping me finish.

And now I have asked how much it would cost to settle, they wont even tell me. They refuse to give a figure unless I explain exactly where the money would come from. After 5.5 years, the fact they can’t give a simple settlement amount or just supported me to end this is unbelievable.
This whole experience has taken a real toll on my mental health. The stress of this has left me feeling overwhelmed and suicidal. It’s affected me and my family more than they’ll ever understand.

Do not use this IVA firm! Go to Step Change or Citizens advice!