Good service and prices offered for loans and sales. There is a significant difference ifn the offers between their branches so it takes effort and time to shop around within same company. Also in the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time in this establishment and the customer service was second to none! Very pleasant, helpful and knowledgable staff. Would absolutely recommend!
Bedrijf heeft geantwoord
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... Toon meer
Bedrijf heeft geantwoord
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Suttons and Robertsons
Geschreven door het bedrijf
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contactgegevens
127 Victoria Street, London, SW1E 6RD, London, Verenigd Koninkrijk
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,7
Uitstekend
294 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First time in this establishment and…
First time in this establishment and the customer service was second to none!
Very pleasant, helpful and knowledgable staff. Would absolutely recommend!
13 april 2026
Antwoord van Suttons and Robertsons
We’re delighted to hear your first visit left such a strong impression. It’s great to know the team were pleasant, helpful, and knowledgeable throughout. Thank you very much for your recommendation. We would be very happy to welcome you back again.
Antwoord van Suttons and Robertsons
Thank you for your kind feedback. We’re so glad everything was clearly explained and that you felt well looked after. We’ll be sure to share this with the South Kensington team; they’ll be pleased to hear it.
Really polite and throughly perfessionl…
Really polite and throughly perfessionl way of dealing with my request a thoroughly pleasant experience
31 maart 2026
Antwoord van Suttons and Robertsons
We’re so pleased to hear you had such a pleasant experience and found the service both polite and professional throughout. Thank you for your kind words, and we’d be very happy to assist you again in the future.
Friendly staff and welcoming very…
Friendly staff and welcoming very helpful on the phone and emails bank transaction completed as I was informed by staff
28 maart 2026
Antwoord van Suttons and Robertsons
Thank you for choosing us for the sale of your high end jewellery & watches. We are so glad to hear your positive feedback which shall be passed on to our Team at Edgware Road
Antwoord van Suttons and Robertsons
Thank you so much for your positive feedback
Our Team in South Kensington shall be delighted to hear of this review & we look forward to assisiting you in future
The young lady was very helpful and I…
The young lady was very helpful and I was happy with the service
19 maart 2026
Antwoord van Suttons and Robertsons
Thank you so much for your positive feedback
I shall pass on your regards to our Victoria Team
I got a price and they paid me 500 less
22 maart 2026
Antwoord van Suttons and Robertsons
Thank you for your feedback.
We always aim to be as clear as possible that any figure provided prior to physical inspection is a provisional offer of an amount “up to.” The final price can sometimes be lower once the item has been assessed in person, for example, if there is more wear than was visible in the initial images. At this stage, if a customer is not happy with the offer, we return their item to them.
We appreciate your understanding and are always happy to discuss any valuation in more detail.
I had the most brilliant experience
I had the most brilliant experience. Kerry and Ruth were lovely, professional, the process was smooth and quick and the rates absolutely exceptional. I would recommend to anyone.
21 maart 2026
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
We’re so pleased to hear you had such a brilliant experience. Kerry and Ruth will be delighted to know they made such a positive impression, and it’s great to hear everything felt smooth and efficient with such competitive rates. Thank you for your recommendation, we’d be very happy to see you again in the future.
The ladies at Suttons & Robertsons are…
The ladies at Suttons & Robertsons are so knowledgable, efficient and professional that the whole experience was effortless. I highly recommend this establishment ⭐️⭐️⭐️⭐️⭐️
24 februari 2026
Antwoord van Suttons and Robertsons
We’re delighted to hear you found the team so knowledgeable, efficient, and professional, and that the whole experience felt effortless. Thank you so much for your recommendation; it really means a lot to us. We’d love to welcome you back again in the future.
Great Service
Nice pleasent atmosphere when I arrived.
Comfortable setting.
Kerry made me feel at ease and explained the process.
Throughly recommend.
15 maart 2026
Antwoord van Suttons and Robertsons
We’re so pleased you enjoyed the atmosphere and felt comfortable during your visit. It’s great to hear Kerry helped put you at ease and explained everything clearly. Thank you for your recommendation, it’s very much appreciated.
Antwoord van Suttons and Robertsons
We’re pleased to hear you found the service and team professional. Thank you for your kind feedback, and we hope to welcome you again in the future.
Antwoord van Suttons and Robertsons
We’re pleased to hear you found the team helpful and knowledgeable. Thank you for taking the time to share your feedback, and we hope to assist you again in the future.
Extremely helpful and pleasant to deal…
Extremely helpful and pleasant to deal with. Small suggestion to increase customer comfort and confidence: weigh item in front of client
4 maart 2026
Antwoord van Suttons and Robertsons
Thank you for your kind feedback. We’re pleased to hear you found the team helpful and pleasant to deal with. We also appreciate your suggestion and will certainly take it into consideration as we continue to improve the experience for our customers. We hope to welcome you again in the future
Lovely customer service and great…
Lovely customer service and great interactions generally
26 november 2025
Antwoord van Suttons and Robertsons
We’re so pleased to hear you enjoyed the service and had such positive interactions with the team. Thank you for taking the time to share your feedback.
The service was very professionally…
The service was very professionally handled. The consultation Kasia was very knowledgeable and knew real quality.
27 februari 2026
Antwoord van Suttons and Robertsons
We’re delighted to hear the service was handled professionally and that you had a positive consultation with Kasia. We truly appreciate your kind words and would be very pleased to welcome you back again.
Good service and prices offered but it is not the fastest service.
Good service and prices offered for loans and sales. There is a significant difference ifn the offers between their branches so it takes effort and time to shop around within same company. Also in the branch that I used a jewellery valuer wasn’t available on Saturday so it can take a few days to sell your items. Overall still a good service and I would use Suttons again.
28 februari 2026
Antwoord van Suttons and Robertsons
Thank you for taking the time to share such detailed feedback. We’re pleased to hear you were happy with the service and the prices offered. We also appreciate your comments, as they help us continue to improve the experience for our customers. We’re glad overall you had a positive experience, and we’d be very pleased to assist you again in the future.
Very professional and helpful
Very professional and helpful. Money in account the same day. Excellent service.
27 februari 2026
Antwoord van Suttons and Robertsons
We’re so pleased to hear you found the service professional and helpful, and that the payment reached your account the same day. Thank you for your kind feedback. We look forward to assisting you in the future.
Rachel was excellent
Rachel was excellent. Great social engagement, fair, offering great industry knowledge to back up her purchase reasons.
1 maart 2026
Antwoord van Suttons and Robertsons
We’re so pleased to hear Rachel made such a strong impression. It’s great to know you valued her knowledge, fairness, and the way she took the time to explain everything clearly. Thank you for sharing your experience.
Highly recommended for selling gold, platinum etc
Easy to send through information and get a quote. Clear instructions on following up for sale. Good spread of locations to get to. Good prices for selling precious metals versus other companies. Good service in person.
21 februari 2026
Antwoord van Suttons and Robertsons
Thank you for such a detailed and thoughtful review. We’re pleased to hear you found the process straightforward from initial enquiry through to completing the sale, and that the service in person met your expectations. We truly appreciate your recommendation and are glad we could provide a smooth and positive experience.
Welcoming friendly staff
Welcoming friendly staff. Comfortable surroundings and a fair deal.
19 februari 2026
Antwoord van Suttons and Robertsons
We’re so pleased you felt welcomed and comfortable during your visit, and that you were happy with the outcome. Thank you for taking the time to share your experience.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.