The Fireplace Centre St Helens Reviews 

Jay and Ash have just finished installing a fire and media wall for us and we are over the moon. It looks beautiful and the guys have done such an amazing job. They were really accommodating and nothing was too much trouble and the job has been finished to perfection. Thank you!

Excellent service from start to finish , we wanted somewhere that could do all aspects of our media wall installation including electrics , they contacted Bishops interiors on our behalf and we are delighted with how everything went .The fire has transformed our home , a great company to deal with ,it was a stress free experience and we would highly recommend them

We had a few issues with a local installation business and The Fireplace Centre team stepped in to install our media wall. They were able to squeeze us in within a 10 day period. Jay and Ash arrived at silly o’clock on a Sunday morning. More than that, they’d done the 3 hour journey from Liverpool to Lincoln. Their comms and reassurance before hand was brilliant and above and beyond (often in the evenings). They turned up with smiles, an eagerness to help and an incredible work ethic. It was a pleasure to welcome them into our home for the day. They installed the media wall with professionalism, skill and at an incredible speed. They left the property clean and explained how things worked and what we might need to do in a few years when lights may need changing.
Can’t thank them enough for helping us out, and delivering a brilliant installation. Would recommend them 100% and wouldn’t hesitate to use them again.

Thanks so much.

A Fantastic service from start to finish from The Fireplace Centre St Helens. On our first visit to the showroom we were warmly welcomed and then left to browse at our leisure. All our questions and queries where then answered and explained well to allow us to make the right choice of fire. Our fire and media wall has totally transformed our living room. We are so pleased with everything and have received so many compliments on our fire and lots of compliments on the bamboo fluted panelling we bought from here to complete our media wall.
We wouldn't hesitate in recommending The Fireplace Centre St Helens for their amazing Fires & Fireplaces etc and for their fantastic customer service
Many Thanks guys 😊 ☆☆☆☆☆

Fitted a fire and media wall for us. Couldn't be happier. The finished it is even better than we expected. Jay kept us up to date with and communicated before and during the install. Ashley who installed was a credit to the company. Never stopped, was polite, and top workmanship to top it off. Can't praise highly enough. Wouldn't hesitate to recommend to anyone. Thanks again Lads 🙌👍

Naomi was our salesperson from the fireplace company who showed us different sizes and the luxe logs for our fire she was really nice and knew everything we asked about would definitely recommend people to use the fireplace centre in St Helens it only took 1 week to deliver

We would like to say a very big thank you to the fireplace Centre Staff especially Naomi who went through everything we needed and wanted to know which helped enormously choosing our fire the choice is unbelievable from choosing my fire to having fitted was two weeks the fitters were excellent left everywhere spotless we highly recommend this store to everyone thanks again

Fantastic showroom with lots of fire and fireplace options on display.Jay was very helpful and gave us lots of advice about balanced flue gas fires.We waited four weeks for everything to be ready and had everything fitted in a day and a half.We are thrilled with the finished product and would recommend Jay , Alan and the team.

Would highly recommend The Fireplace Centre St Helens.
Brilliant service from start to finish.
All the staff were so helpful and knowledgeable and Kadey was always there to help with any questions or queries.
If you are looking for a fireplace then look no further than The Fireplace Centre St Helens.

Shopped around and the fireplace centre in st Helens was by far the most reasonable,bought Tuesday, came and took out my old fire wednesday and put new fire in Thursday, was a slight teething problem but came out and solved the problem for me super fast with no arguments, aftercare second to none, very highly recommended, will definitely be using them again,
thankyou.

Great customer service from start to finish. On the fitting day Jay and his work colleague were very pleasant and very very professional.
Our new fireplace is absolutely amazing and we are overjoyed with it.
We highly recommend The Fireplace Centre St. Helens are will definitely be using them again.
Thank You all

Both people I saw in the shop on different occasions one was Jay and the other was a lovely lady sorry I didn’t get her name, they where both very helpful in giving advice on the best size fire 🔥 for myself, Delivery was quick, within 2 days, I was kept up to date on delivery time, the 2 gentlemen where very friendly I was very happy with my experience definitely recommend

Great selection of fires were on display when I arrived and the staff were very knowledgeable about my requirements and showed me to the models that were working and on display and came away after purchasing the one that I needed.

Was looking for a new fire for a second living room so didn’t want to spend a fortune
Didn’t know this little gem of a place existed till I googled fireplaces near me
Vast amount of displays ,great advice given and not pushy
From picking an ex display ( bargain)to getting it fitted was just 3 days
Jay and team are very professional, and friendly
and would highly recommend
Such a positive experience, will be calling back again when we’re ready to do our main living room
The fire transforms our room and I could not be more pleased
Thank you Jay & Team

Would highly recommend this company. Excellent customer service from Jay, friendly staff who are not pushy like other places and very knowledgeable. Also quick delivery too.

Jay was super helpful answering our many many questions! Finally settled on a 1500 fire , great price, fire delivered a week later as requested (could have had it sooner but we weren’t ready). Fire now installed, looks fantastic. We are very pleased. Highly recommended

Excellent! Great price, fabulous customer service from Jay and quick delivery with fitting. Extremely happy with my purchase from this company and it looks amazing.

Excellent from start to finish. Jay was really helpful and made sure everything was ready for Paul and Alan to fit.
Paul was very professional and made sure everything was fitted to the highest possible standard.

Trustworthy company, did not push a sale or make false promises. Very helpful and answered all questions asked. The product sells itself, we ordered late November and we got the fire delivered by James on Sunday afternoon 17th December three days earlier than promised, therefore enabling us to fit the fireplace in time for Christmas. The fireplace has transformed our room, we couldn’t be happier with the service provided and the product is exceptional.

I cannot praise enough the quality of service we received over the recent order for our bespoke panorama 1500 fireplace, surround, and matching stone inserts built into our media,wall very recently. The service and courtesy were second to none throughout, even to helping us receive our extended warranty. I would happily recommend this business to my family and friends or anyone for that matter. Thanks once again.