The Fireplace Centre St Helens Reviews 

The Fireplace Centre St Helens is an excellent showroom exhibiting the latest in fires and surrounds supported by very friendly, knowledgeable and professional sales staff.
Fabrication was completed to match our specific dimensions (without additional cost
Delivery and installation was carried out efficiently and professionally by Jay and Matt.

We went into the fireplace centre initially to buy a new electric fire. With so much choice, we ended up buying a full surround with mood lighting and a new electric fire. It was fitted a few weeks later and looks great. The whole experience was exceptional. Very relaxed experience when we initially picked our new fire and surround. Jay was great as we had so much choice we kept changing our mind. He offered different choices of colours and other options and there was no hard sell (which is great).
When it came to fitting Jay and Matty did an exceptional job. We love it. It looks great and a big thanks from very happy customers.
Would highly recommended there guys.

The Fireplace Centre had a wide range of fireplaces to choose from. The staff allowed you to browse before opening a conversation with you. They explained about the two fireplaces we looked at and that gave us the relevant information to make an informed decision. Delivery and fitting date was agreed and they kept to their promises. No hassle and good workmanship. We are very happy with the decision we made.and I cannot recommend them enough. It makes such a difference to the living room. Thank you.

Great service from the beginning, really friendly and informative and very happy to help !

Great experience. The staff are extremely friendly and can't help enough. Also they never make you feel pressured into buying and leave you alone to wander around and change all the colours of the flames on the fires to blue haha. In all seriousness, they have a great range of fires, plus a lot of the fires are currently on sale!!! What's not to like.

The Panoramic 1500 fireplace is a cozy and inviting addition to our new home. The flames dance and flicker, casting a warm and comforting glow throughout the space. I love how there are many different mode lighting settings. The logs look realistic, as do the crystals, adding to the ambiance and making it feel like you're sitting by a real fire. It's the perfect spot to watch a movie, or just relax and unwind after a long day.
Thank you to Jay, our expert assistant, for giving us exceptional knowledge on the fireplace range and industry.

We bought a fire from here but after getting it home we discovered that it was missing parts, these guys went out of there way literally to make sure we had the parts and where happy.. Excellent customer service

Fanatics service would recommend eny body to use this company very friendly service

Absolutely lovely service , very helpful and very positive to deal with, great after care, brilliant staff it’s a 5 ⭐️ we will be using there service in the future for our projects ! Geoff gornall builder

Looks fabulous and will look even better when we complete the room all done very professionally thanks to everyone regards Peter

Absolute pleasure to purchase from.
From entering the showroom to the final fitting onto the media wall. The whole process was made easy even the brilliant finance options. My home has now become a palace thanks to James and Kadey.

Kadey and Jay went above and beyond in customer service, we had a bespoke fireplace made and due to a family emergency we couldn’t take delivery on the day, Jay was more than accommodating and contacted the fitter on our behalf for the media walk installation. We are so happy with the products and most importantly the service and would recommend 100% to anyone!

Excellent customer service of the highest standards, we did not need to look elsewhere after consulting with Jay, Jay advised us of all we needed to know and gave us his full attention in respect to how the fireplace worked and to relevant size options in respect to the size of TV we had, there was no pressure to purchase, very customer focused to our personal needs.

Would definitely purchase again and I would almost certainly recommend

Got a fire from The Fireplace Centre St Helens. Absolutely amazing service, would 100% recommend anyone to go to the showroom and have a little look at all the amazing fires and offers they have. I absolutely love my fire and has made my living room look more modern and updated.

The couple who run the business were very friendly and helpful from our first visit.
The fireplace and fire we ordered too only a few weeks to come in and then their fitter fitted at our convenience some weeks later. The fitting was exceptional. Very professional clean tidy respectful
Overall we love our new fireplace suite. Just need to finish decorating and personalize with our own bits and pieces.
Would highly recommend

Lovely fireplace & early delivery. We asked for extra wood effect logs but hadn’t received them initially. But once contacted, they were delivered same day foc. Can’t say fairer than that. 5 stars

I absolutely love my fire and surround from the fire place centre St. Helens. Excellent service from beginning to end. James put my mind at ease and nothing was too much trouble. Highly recommend and most definitely 5 * service.

By far the best person to deal with the fireplace of the highest quality and show room was unreal went in the shop at 11am picked out an delivered to our door by 1pm same day service 2nd to none

Fantastic service from the Fireplace Centre.
Friendly, excellent customer service including prompt, delivery to installation. Nothing was too much trouble from start to finish and fitter was brilliant. They explained the choices available for me and helped me to sort a fire which the fitter installed professionally.
I have no hesitation in recommending this company.

Ordered a fireplace here last week. Staff where very helpful an patience with me fire was installed in days and looks amazing. Would recommend to anyone !