Fireplace Factory Outlet Ltd Reviews 435

The price compared to other fireplace stores is fantastic
Quality is 1st class
Showrroom staff are very knowledgeable and professional
Fitter that they recommended was great

Purchased a part for my fireplace but unfortunately still didn't resolve the problem. Contacted fireplace factory outlet to ask if I could return the part for refund, they responded very quickly to say that would be fine if I sent it back. They issued my refund "in full" 2 days later on the same day they received the part. Purchasing the part was straight forward and delivered on time I must also add.
For me, this is a pure demonstration of great business management.
Should I require purchasing a new fireplace in future I will most definitely look at this company first as well as recommend to family/friends.

The Fireplace itself was just as described and arrived safely. It fits perfectly and looks good. My only criticism was that I requested it to be left in a safe place but it was delivered to elderly neighbours who then carried it into my porch! It was very heavy and I was concerned that they carried it to my safeplace, where it should have been left in the first place.

Knowledgable and helpful in store. Easy to order. Arrived quickly. Great product that looks fab! Good value for money. Love it!

I am completely satisfied with my new fire and surround. They look fabulous.

Easy to order and delivery fine no problem

Great products and a customer service team to match.
Very friendly and efficient.
I had no issues with the company at all.
My issue was with the delivery company who mishandled my packages resulting in an unusable product which then had to be replaced.
I will definitely use them again.

Very pleased with the delivery and service. Well packed and protected heater. Which is working ok. Finding it difficult to set heater up, so have put a timer on for the time being. Overall very pleased.

Excellent service from start to finish. Fantastic company to buy from

Good quality refurbished electric fire at a good price.
Let down by UPS who said address was unknown so had to get it delivered to a drop off point, where I collected it, but only having a Porsche Boxster, it wouldn’t fit in the car with its box so had to take it out and then cut the box up to discard it.
Other couriers deliver to me OK!

No stones included even though it said there was one of pointed brass things broken off

The fire I received is so nice very pleased with it. The delivery was speedy. I would certainly use the company again and recommend. The price of the fire was very good.

Communication was excellent. Delivery was quicker than expected and very pleased with the fire.

Fantastic service and price

Amazing really pleased

Was delivered within 1 day and package well , very good service

Excellant quick service many thanks. Great to see you can basically you can rebuilt the actual fire !!

Very good service from fireplace factory. They are the only place to get parts for electric fires.I had to wait a few weeks for pcb and light bar.But worth waiting for.
Easy to fit with a bit of electro-mechanical knowledge. Many thanks

Fantastic Fire at a great price, really fast delivery as well. Great company to deal with.