Firstcom Europe Reviews 

Our service from Firstcom support has been excellent throughout the whole process of having our WIFI upgraded. Carly Winrow has been particularly helpful as we have had to change the dates a number of times due to changes in our office schedules. She was helpful, friendly and extremely efficient from start to finish. Our engineer, Warren was so knowledgeable and friendly, even though we encountered a few hiccups (ours not his) he was patient and explained everything clearly.

Warren was very polite and explained everything that was happening.

Very good service from initial contact with Katie and great install by Nigel.

Stress free install and switch to new broadband provider.

A quick shout out to Ellie Mullin, thank you for being patient and professional at the same time persistence in chasing the switch over agreement documents over the last few weeks.
keep up the great work you make a difference.

We've just moved over to Flow with the help of Robyn Edge at FirstCom. Our set up wasn't the easiest - 2 sites, 80ish users, remote desktop, different set up for every team, and some not very techy people.
Robyn was patient throughout - both for the preparatory work and training for "super users" and admin, and then spending the entire day (8-5) getting users set up and running a training session.
He was very knowledgeable about what the product could do, and how to deal with each team's needs.
Would highly recommend the company, the product and the technician.

Deborah Morris has been clear and most helpful in guiding my partner and I through the upcoming changes to digital. It is so very good to be able to talk to a person such as Deborah who can help and advise and has been super helpful during a difficult time (my partner is undergoing chemotherapy) during which changes to our very important phone line have been low on the list of priorities. Thank you Deborah.

Excellent service all the way through set up and installation of our new phone system. We also had new PC's and phone & PC support. All of the staff who have looked after us including Carly Winrow, Anthony Fitzpatrick and Charlie (amongst others) and very easy to contact if we did have an issue and looked after us very well.

Very professional installation by Nigel & Dave who were both helpful & knowledgeable. We're a working garage but they didn't cause any issues & worked around us easily so we're very happy with the service provided

Carley Winrow provided outstanding information and service while the company transferred its communications package. She looked after all the process with great professionalism and made the experience smooth and hassle free.

Have had a brilliant service so far from Firstcome. Callum did a great job during the installation and made things very clear. Carly and the back end did a great job and everything was explained in great details. Highly recommended.

“I’ve had a very easy and smooth experience with the leasing side of the installation. Ellie has been extremely helpful and made the whole process stress-free.”

Carly, Jordan and Ellie at Firstcom Europe were an absolute pleasure to deal with. They are knowledgeable, responsive, and make the entire process of renewing the contract feel easy and stress-free. Everything is explained clearly, and followed through on every detail. They are professional and friendly and it made a big difference in the overall experience. I’d highly recommend working with them if you’re looking for reliable and genuinely helpful company.

Nigel & the team are very experienced in what they do. They soon got the job done and tidied up after themselves which is unusual nowadays!
Highly Recommend.

Callum came to us today to fix some issues we had following installation and what a credit. He stayed talked us through the whole system and make use of features we didn't know we had. This will help make our job easier. Thank you Callum

Very happy with exceptional service from Charlie in support who has been very patiently sorting out our Sharepoint / Onedrive setup. Charlie was able to work around our business needs and arrive at a successful outcome. He was very good at listening to our needs and explaining what he was doing in a way that we could understand given our IT knowledge.

We've always had a positive experience with Firstcom for our phone systems. Will sorted our issue out this morning at lightening speed, setting up different call groups within 10 minutes of me emailing. Thank you!

As a small business employing 8 people our broadband service is absolutely vital. We have now been a week with no phone or broadband service. We are piggy backing tills, computers and workshop consoles off our personal mobile phones, exceeding data plans. We can’t print receipts from the tills and everything is taking twice as long as it should. The stress increase is phenomenal, it’s our January sale! Aside from transferring our 2 phone lines to 1 staff mobile phone and reporting the fault to Openreach we have been left in the lurch. Engineers appeared during the week and said they’d found the fault about 400m away and would fix it next day, next day turned into Friday, Friday turned into ‘over the weekend’. We’ve had no response to recent emails, no offer of a loan 5G router. We pay you thousands of pounds a year and the support in this case had been nothing short of abysmal. Openreach don’t communicate with the end user, you’re their customer and you’re supposed to liase between us. We are just sat here in limbo struggling. Do better.

Carly Winrow couldn't of been any more helpful, also lovely to speak to.

Shout out to Ellie M at the Leasing team and also Laura L our Senior Account Manager. Both are an absolute pleasure to deal with - any queries are answered swiftly and they clearly go out of their way to ensure the very best customer care is delivered. Overall to date the team at firstcom have been fantastic ! We continue to use there services for several sites and have just renewed for another term. After some horrific experiences with BT, they have restored my faith in the telecoms industry. Bravo ! Gary (Professional Carers)

Absolutely outstanding service. We’ve used this company for years and they never disappoint, but this latest phone system upgrade was genuinely faultless. Every member of the team — sales, coordination, and engineers — was friendly, knowledgeable, and incredibly helpful throughout.

We expected at least some downtime during the installation, but there was zero disruption to our working day. The engineers did a fantastic job and everything was completed smoothly and efficiently.

Special thanks to Carly and Luke, who were both brilliant to deal with and made the whole process easy by answering every question quickly and clearly. I would 100% recommend this company.