First Fly Travel Reviews 

John was very helpful and efficient at getting my child’s ticket booked.

John has worked on our behalf, and it wasn’t easy!! We are traveling abroad with a certified service dog, but one airline gave us grief and the UK is a nightmare of paperwork!! John helped us through itinerary and airline changes with patience and ongoing communication. If he can put up with us with grace, he will be pleasant and effective to work with anyone! Thanks, John, for you help and professionalism!

Steve was very patient and informative

I enjoyed my experience with Steve because he was very thorough. He was very helpful and he had some great suggestions. When I indicated there were additional things I wanted to consider. He helped me walk through that and assisted me and making a final decision.

Jack was very professional and helped me with my problem

Logan is the best reservation agent I've ever experienced. He's professional, kind, patient, helpful and knowledgeable. He is one of a kind and has made me a forever loyal KLM customer. I am beyond grateful.
Thank you kindly.
Simone Schwarz

Jack was very helpful with my cancellation.

Jack was extremely helpful with my cancellation.

I had such great help. It was difficult for me to navigate online to coincide with the bus system and the young man helping me was fantastic. Thank you Steve!

Excellent service she helped throughout the whole process and when I needed help later on in the flight she helped me so much I’m so thankful for everything that she did 🥰🫶🏽

Jack, the person that assisted us, was very helpful. He was able to get us back on the same flight & seats together after our flights were rebooked. I would definitely ask for his help again.

Jack was very helpful and went over and above to ensure my travel was smooth.

We asked Munic to send us a breakdown of costs. The invoice he emailed did not identify “handling fees” as we requested, only the total amount. We thought we were talking to an agent of United Airlines and this must be the ticket price. Later we learned that we had been charged $1421.00 more than the actual airline tickets cost. We even gave Munic the flight numbers when we made arrangements. At this point, I would not recommend First Fly Travel. (Is your business named this for a reason?)

Ragnar went above and beyond helping us research flight options for a trip. I appreciate his patience, knowledge,and diligence. You are lucky to have him as an employee.

I contacted First Fly Travel for a much longed- for trip to South Africa. My representative was Chad. Chad‘s customer service was friendly, polite and quite frankly, he provided me with impeccable service . I am an 80 year old senior, needing travel assistance and I guess Chad picked up on my nervousness in booking, impatience and anticipation to get my booking correct. He very ably calmed me down and reassured me that he would do his best to ensure I have a pleasant and long flight home. He took his time to do his research all the while keeping me informed of what he was doing. He walked me through all the steps, from airport assistance, to being able to secure preferable and suitable seat selections to answering any questions that I had.

Through all this had a bit of an anxiety attack and after I paid, I immediately expected my eticket to arrive. When I did not receive it after an hour, and unaware that Chad had left for the day, I called FirstFly and mentioned to Anton (my second) representative that I was considering cancelling my booking. Anton, again, assured me that he was there to help me, that lots of tickets were being issued and that I was in the line. He promised me that, before he left work, he would contact me and that I must not cancel my booking. True to his word, he texted me to let me know what my booking confirmation # was and a short while later I received my e-ticket.

Thank you very much Chad and Anton for dealing with a sometimes ‘difficult and/or impatient ’ customer. You are a winning team and I would recommend you both whenever I can. As an aside, Anton I will always remember #91 - go well. Norma and Eleanor

Anton gave me his time and went over many options for flights. He helped me determine which times to leave in the Winter and the airport to choose. He has a lot of experience in the travel industry.

Anton took much time to assist us through myriad problems rebooking our flights out of Palm Springs. This required changing from Delta to United. His patient help was invaluable 9/28/2024

Shine, with United Airlines, went above and beyond What I expected when she was helping me today.
I was having trouble changing a flight to enable a comfortable layover before getting on an international flight and she researched multiple ways to get this accomplished for me.
She was very patient, kind, and informative
This is a wonderful stress reliever, and I am very grateful

I was having trouble booking a flight and Logan helped with that. Then due to airline issues it had to be changed to another city. Logan as the lead agent as well as several others; I believe Phillip, Jordan, and ?Zank, we’re incredibly gracious and helpful as it was difficult to arrange. Logan was excellent at giving me follow up phone calls after each issue was resolved.

The very best. Anton was extremely helpful and was able to achieve what our travel agent could not do!