First Fly Travel Reviews 

Anton was extremely helpful, and kind, & patient. And he was very interesting. We had quick conversation about my cat's name Ulysses, Of a poem by Alford lord tennesseyn, as he is traveling with me.
He was very helpful with getting all info correctly. He is an asset to your company and is very personable.

Anton was superb with our travel plans!! Our trip to New York became messed up big time and Anton worked tirelessly to help us!! He was so kind and efficient, we can not say enough good about how he helped us time after time!! Highest recommendation for sure! 09-27/2024

Rachel (10042) Rachel was very quick to assist me with managing my return flight home. She was very knowledgeable in answering all my questions and so very polite and kind! Thanks Rachel!g

Rachel was the bomb. She took care of everything. There was a lot of errors due to my travel agent. She straightened everything out really helped me. She was Very helpful very patient and took care of everything we needed. I couldn’t be happier.

I have talked with Ragnar on a few occasions and the first time I was so happy, as Ragnar helped me get my two return tickets with different return dates. Plus I travelled with two cats and he explained everything to the T and made my anxiety go away with his calm, personal and professional demeanor❣️ Ragnar is my go to when I need to fly anywhere now. When I have questions about a trip he’s very courteous and always answers promptly! I feel really safe knowing he has my back.

Wow! Edwin Jones. Ext-10053 was amazing today. He was patient and informative. Edwin spent the time to address my concerns and explain options.
This was the best customer service call I've experienced in years.

Very helpful on adding wheelchair assistance

Anton was fabulous. He helped us with all five of our flights with such ease. We highly recommend him for a great customer existence

I will surely recommend anyone to Shine Perez for her excellent support and patience in customer service to ensure we get the best possible service and I was so pleased with her throughout the process of ensuring we got another ticket secured after my cousin missed her flight due to miscommunication from the third party we booked our initial ticket from. Thank you so much Shine🙏🏾🙏🏾🫶🏽

I had a wonderful time talking to Ferris. He is knowledgeable and patient in talking to me. He explain and guide to where I am suppose to go. He make sure to direct me on the website and it is the most helpful to me. I want to thank him personally.

Shine Perez Was very helpful when my mummy wanted to travel from Canada to Nigeria
She helped us through every steps

My United Airlines travel agent, Shine, was very compassionate and professional. Her goal was to make sure that I received excellent service at a reasonable cost. I received flight dates and hotel reservations that were satisfactory and of very high standards. I will definitely recommend Shine/United Airlines to my friends and family.

You should notice that virtually every good review for First Fly is from someone who has never reviewed anything else. This is because, like First Fly, they are frauds. They pose as other airlines by using phone numbers very close to the phone number of an actual airline, and then bilk people by charging them hundreds of dollars for non-existent tickets or for tickets that actually cost less than what is charged. They stole $500 from my mother claiming that they were Delta Airlines and that she had to pay for a new ticket to rebook a flight that had been cancelled. Delta charged $0 for the change, but a charge for $489 was put through to her credit card. Absolute criminals. I have reported them to the FTC and the State of Delaware, and I encourage everyone else to as well.

We are we’re traveling to Alaska and our 1st flight out of Newark was canceled. I called united airlines to get an alternate flight. They transferred me to Anton He was able to get us alternate flights from a different airport. However when we got to the airport THAT flight was canceled. He worked very hard to get us onto other alternate flights and hopefully we’ll get to Alaska today! Anton was extraordinary. I give him 10 stars!

ANTON is an amazing agent. He worked hard on our emergency flight. He is a great asset to your company.

Anton
If this message could please be sent to your supervisor.
Due to flight delay I am unable to get to my destination today.
I was beyond frustrated when I called and connected with Anton.
His calm presence, level of professionalism and kindness minimized my level of frustration.
Anton worked tirelessly and intentionally to ensure I could get to the conference as soon as possible.
Anton could provide education to others on customer service.
He GETS it!!!
If i had a position for him I would offer him a job.
I hope you recognize and appreciate his value.
Respectfully
Barbara Faust

I highly recommend everyone to use Shine Perez for your travel needs.
Shine Perez went above and beyond for me to be able to meet my needs for my travel to Italy. She was able to make the impossible happen.
She got me concessions from management and was able to find me a spot on a flight so I could meet my group.
Thank you Shine. I’m truly grateful.

Anton could not have been more kind, caring and helpful. For me out of a jam from a missed flight issue with persistence and generosity. I’d give Anton 10 stars, not a mere 5!!!! Thank you Anton.

There’s something fishy about this company. I became suspicious 10 minutes into the conversation with someone who answered the phone. Although I was told my flights were all available, no problem, I realized that I wasn’t speaking with the airline like they had led me to believe. I told him, “I changed my mind”. He asked why I just wasted 30 minutes of his time. Suspicious! I hung up but he keeps calling me back asking when I will be able to give him the money and again, why I wasted his time. After I blocked the number, he calls from different numbers. When I called the real airline to book the same flight, it was cheaper, but NOT AVAILABLE on all the legs. I wonder what my 17yo son would’ve done if he was stuck in another country with bogus airline tickets!