Very pleased with the excellent accident repair perform by Fix Auto. My car, although driveable, was collected by a recovery truck and was checked for any non-accidental damage prior to collectio... Toon meer
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Lees wat reviewers zeggen
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Toon meer
Bedrijf heeft geantwoord
Very efficient, professional and understanding people. Straight to the point and knowledgeable about everything related to the damage of parts. The delivery and collection people are absolutely amazi... Toon meer
Great service from start to finish very easy to deal and went above and beyond my car was in for repair due to hit and run but while in for repair my MOT was about to run out so they arranged for this... Toon meer
Bedrijfsgegevens
Over Fix Auto UK - Fix Auto Rochester
Geschreven door het bedrijf
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Geschreven door het bedrijf
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contactgegevens
Main Road, Chattenden, ME3 8LL, Rochester, Kent, Verenigd Koninkrijk
- 01634 253211
4,7
Uitstekend
503 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fix Autos did a fine job
Not being a mechanic or knowing about body work repairs, I had decided before it went in for repairs to have my mechanic have a look after the works were completed.
My first impression was vey good, and this was confirmed with two mechanics who had it on a ramp and looked over all the work carefully. They were very impressed with the work, and I was very pleased. I would have no problem recommending this family business. Not only the work was five star but all communication, between me reception and the mechanics was also five star.
Being hit by another car and trying to sort it out was stressful, but in the end I couldn’t be more pleased with the garage side of things. Many thank. A. Nield.
4 oktober 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Excellent Company
Excellent customer service from both Holly the receptionist and Ian who did the quote for the repair of my wifes Lexus. Once booked in, the repair was carried out to a very high standard and was very reasonably priced. We were kept informed of the progress and I would highly reccomend Fix Auto. They are well worthy of their 5 star rating. Many thanks.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Excellent customer service
Excellent customer service. Holly & Ian made regular contact, they advised the damage to vehicle, and explained each stage of repair.
The lady and gentleman who dropped off/picked up the courtesy car where excellent too.
26 september 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Overall a very good experience
Overall a very good experience, my car was repaired and returned within 3 days, they made a good job of the repair.
27 september 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
First class
First class service from a friendly welcoming team. I was looked after and updated every step of the way.
24 september 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Both the insurance company and repair…
Both the insurance company and repair garage were very professional and kept me informed at all times
5 september 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
co ordinated delivery of courtesy car…
co ordinated delivery of courtesy car and pick up my car to be mended. very pleasant, polite lady,Tracey, doing the drop off and collection.
Return and collection good.
Work done to a high standard
Thank you Fix Auto Rochester
2 september 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
The staff were very friendly and…
The staff were very friendly and helpful.
They were very quick and efficient and kept me updated throughout the process.
19 augustus 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Car is very nearly back to showroom condition.
Everyone I dealt with was extremely helpful and courteous. The repairs were carried out to a very high standard and the car was returned to me very quickly.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Verfy helpful good pickup and delivery…
Very helpful good pickup and delivery and the repair to car was perfect the communication was very good I was informed about everything
7 augustus 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Staff were polite and helpful
Staff were polite and helpful. Plus vehicle was repaired in a speedy manner
1 augustus 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Holly Outstanding Review by Tracey Sharpe
Absolutely brilliant service received service received from this company. Communication 100%, speed in which they turned the repair work around in and overall repair. This lady has constantly updated me throughout the repair and even offered to comer in on her day off to enable me to collect my car. Well done on the service you have provided. First class
29 juli 2024
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
I love almost everything about their…
I love almost everything about their service except the the time taken for the repairs. I think,their repair time is long but if that is the best time then it's fine. The body work done was super!
24 juli 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Unfortunately, the delays caused during the repairs were down to parts delays and out of our control. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Quick efficient and great staff
23 juli 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
the work has been been done to a very good…
the work has been done to a very good standard
there were regular updates while the work was being done
the car has been cleaned both inside & out.
were willing to come and deliver the car at home.
18 juli 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good communication .
18 juli 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
It is a really great bodyshop
It is a really great bodyshop. Ian is a very good manager and Holly is really good receptionist! They saved our family holiday! Fantastic job and professional!
8 juli 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good repair but communication with customers could be improved
Good points:
Collected & returned car from/to home.
The lady & chap who collected were very friendly, pleasant & approachable, & talked through everything.
Car was given a clean too, which wasn't expected (although the boot was missed).
Bad points:
Despite making it clear at the time of collection that communication should be by text or email only, which the lady noted on the collection paperwork, Fix Auto always insisted on calling. This was inconsiderate, inconvenient & intrusive during the working day &, in general, rather irritating.
A list of updates appeared on the app very quickly but, after that, it was never updated, so it wasn't very useful for monitoring progress. Would have much preferred the app to be maintained, rather than getting numerous phone calls that couldn't be answered (due to being at work & not able to make or receive personal calls).
The only thing that changed often on the app was the stated location of the car. According to the app, it bounced frequently between the Chattenden & Aylesford sites, even though it transpired that the car was taken initially to the Chattenden site for the damaged to be assessed, but then taken to the Rainham site where it stayed for the rest of the time. Very disconcerting & not great for customer reassurance, especially when, after querying the first 'move', the manager said they had no idea why the app was showing the wrong location (& didn't seem very bothered that it was incorrect).
28 juni 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you mainly had a good experience, but can only apologise for the confusion in the communication method. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
We were updated regularly on the…
We were updated regularly on the repair. When it was compleat the car was delivered to my home. Everyone I deal with was polite, helpful and friendly. Repair was excellent.
26 juni 2024
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
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