The staff were polite and very helpful and the repair was good. However, the first time I was told it was ready I drove an hour to collect it, and they'd scratched the repair when cleaning it and not... Toon meer
Bedrijf heeft geantwoord
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Had my car repaired recently, by Fix Auto, West Hampstead. Very happy with the repair, and also the car was returned in a clean condition and polished. On the strenght of the work on my car, I woul... Toon meer
Bedrijf heeft geantwoord
The repair was exceptional - so much so it’s as though I didn’t get into a car crash in the first place! Also, very kind and responsive customer service.
Bedrijf heeft geantwoord
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fix Auto UK - Fix Auto West Hampstead
Geschreven door het bedrijf
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Geschreven door het bedrijf
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contactgegevens
52 Iverson Road, NW6 2QX, West Hampstead, London, Verenigd Koninkrijk
- 0207 372 2222
4,7
Uitstekend
310 reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Damage repairs at Fix Auto West Hampstead
reception staff were friendly and informative. My courtesy car was immediately available. The work was carried out extremely quickly and my car was returned to me beautifully clean inside and out
24 oktober 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Dear Sarah, Thank you for your kind words. I'm pleased to hear you had a good experience and will pass on to the team. Have a great weekend.
Regards
Fix auto west Hampstead
We were disappointed that it took 14…
We were disappointed that it took 14 days to complete a relatively minor repair. We were told only on the Friday we were due to pick it up that it would not be ready until the Monday; on the Monday it turned out that it would only be ready by the end of the day.
17 oktober 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Dear Gavin, Thank you for your feed back. We are sorry to hear that your expectations were not met. Unfortunately the repairs were delayed due to parts delays which were out of our control. The last part was received late on the Friday and the complete front end of your vehicle had to then be built up. Then all the safety systems calibrated. We will share comments with the team to enable us to improve. Have a great day Fix Auto West Hampstaed.
Beware of fines - Fixauto will double it!
Fix auto Hampstead was the appointed garage to give me my courtesy car whilst I was waiting for my repair. It took them nearly a month to give me the courtesy car and more than that to get the missing part to finish it (it wasn't their fault, they said). Whilst I had the car, I got a fine and they added (as per their incredibly lucrative policy) £60 extra in fees!!! Just to send an email: on a £65 fine - this is unbelievable! I don't even know if it's legal to charge nearly 100% in fees and will check with a lawyer for sure but I need to expose this before someone else face this issue.
DO NOT USE THIS GARAGE FOR YOUR COURTESY CAR or for ANYTHING ELSE!
25 augustus 2023
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
With regards to courtesy cars, customers are liable for all fines they receive whilst driving this vehicle. The charges incurred are our administrative fee.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Friendly, efficient and professional - a class act
Staff were very friendly and yet professional and efficient - excellent service!
13 augustus 2023
One of the best
The best customer service I have received in a repair shop. Everyone is so friendly and helpful. The repair work was very fast and beautiful work done. Definitely would recommend and I will be using them from now on.
28 juni 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Xenia. Thank you very much for taking the time to respond. I am glad you had a great experience with our service and team. We will pass your comments on to them. Have a great day.
Really happy with the services and how…
Really happy with the services and how willing they were to accommodate changes to fit around my busy schedule. Thank you.
22 mei 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Dukana. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Great service
Repair to my car bumper
All went well
Very professional and personable service
18 mei 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Christopher. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
very help full staff always let you…
very help full staff always let you know whats going on and car was brought back all cleaned and lloks like new would recommend them
15 mei 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Theresa. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Service is really good
Service is really good. professional. look after your car and give it back practically brand new.
14 mei 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Xya. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Jordan is a great asset to the service
Jordan is a great asset to the service. From the initial contact with him, he displayed consistency and care. He kept me informed of my repairs and was extremely friendly. I will be using this service and recommending to family and friends.
9 mei 2023
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Alicia. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team and to Jordan. Have a great day.
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good afternoon Mark. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Efficient and friendly
Very efficient, friendly service. They kept me well informed throughout the process and everything was completed in the timeframe as expected. The work was excellent. Particular mention for Kelly who was so helpful and went out of her way to help. Definitely recommended.
27 maart 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good afternoon Paul. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team especially to Kelly. Have a great day.
Good service
Good service, communication and excellent panel damage pair work. The work did take longer due to obtaining the new side panels from Peugeot which took 3 weeks to arrive! No fault of Fix Auto - but do be aware that due to the new import regulations, this is a common experience.
17 maart 2023
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good afternoon Tina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Items + money missing from car upon return
Car came back repaired but unfortunately items were missing that had been in the car, including all our loose change for parking and some gym stuff. Called up and reported it and was told ‘oh sorry this doesn’t usually happen’…. Wouldn’t recommend.
17 maart 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back. We ensure that the cars we repair are locked unless required to be open for repair purposes only.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Excellent service
22 februari 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Dear Kwadwo, Thank you for taking the time to let us know your thoughts on our service we provided. I will pass them on to the team.
Have a great weekend.
Regards
All the Team at fix auto West Hampstead
It took 15 days to give me courtesy…
It took 15 days to give me courtesy car, and law model, my car was Mercedes CLA 220 D 2019, they gave me a old Honda- by the way, my car was repaired in very good condition
9 januari 2023
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Dear Mohamad, Your vehicle was recovered in to us on Tuesday the 10th pm. We carried out the estimate the following morning and sent off for Authority to your insurer as we had been instructed estimate only. After chasing up we finally received Authority on the Friday late afternoon. At that point we were able to arrange a courtesy car which was supplied to you on the Monday. Unfortunately the delays were caused by your insurance company. The replacement car was a 3 year old Hyundai Group B car which is supplied at our cost. Under your Insurance Policy you are entitled to a Group A replacement car not a like for like.
We aim to complete repairs to a high standard in the shortest time possible. In the current climate the repairs are taking longer due to parts supply issues. In your case the initial delays and supply of the replacement vehicle were caused by your Insurer. Which I am assuming this is why you rated us as only 1 Star. Could I ask if you would have scored us more based on the aspects of the repair we had control of?
I am glad to hear that you were pleased with our repairs carried out. I will pass that on to our team.
Have a great day. From all of us at fix Auto west Hampstead.
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good afternoon Corina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good afternoon bethany. Thank you very much for your kind words and I am glad you are happy with all aspects of our service. We will pass them on to the team. Have a great day.
Excellent service the did a very good…
Excellent service the did a very good repair. Damage looks like new.
9 december 2022
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Sonia. Thank you so much for your kind words. We will pass them on to the team. Have a great day.
Great experience
Very helpful and informative throughout the process and the final job was exceedingly well done
6 december 2022
Antwoord van Fix Auto UK - Fix Auto West Hampstead
Good morning Martin. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
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