Fix Auto UK Reviews 23.112

Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I was kept fully informed of progress by a member of staff, Kerri, even when there was a delay with parts delivery because of the bank holiday. This kind of customer service is sadly lacking these days but Fix Auto treat the customer as a priority. Well done!

Excellent in all aspects - really efficient and helpful. Got us sorted and back on the road in no time :)

Excellent experience from start to finish, great communication from Dee and Lorna, both really helpful.

Vehicle pick up and delivery, and I was kept updated of progress. The vehicle was washed and hovered before delivery. Cant fault the service I received.

Excellent and swift service. Car was quickly assessed for damage on the spot and booked in for the work soon after. On the day the courtesy car was ready and waiting. Work done to a high standard and car valeted. Most of all, a friendly and helpful service with someone available on the office number for updates when needed. Would highly recommend - made the repairs following an accident so easy and quick. Thank you.

Car was picked up on time, the driver was friendly, I was informed of the progress regarding the work and the results look good

Car was repaired quickly and clean. Very efficient with the initial collection and also progress reports. Would highly recommend.

Lauren at Fix Auto was really polite and courteous at all times, she constantly kept me up to date on what was happening from the minute they was chosen as the repairer even organising my car to be collected even though it was still drivable, as a precautionary she offers they pick it up on a low loader. The repairs are excellent not knowing anything had happened to my car, the whole experience with Fix Auto Buckingham was excellent

Happy with the repair.

Super work. Happy to help in any way. Quick to respond. Would highly recommend.

Superb service at a great value for money price. Thank you.

Collected car on time , work done was good only bad thing if I took a courtesy car couldnt put steering ball on it

On the whole extremely good. Very friendly and polite as well as efficient and helpful.Slight perceived difficulty in returning the car when expected but no major problem.

I had a great experience with Fix Auto Matlock.
My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry such a lovely lady with a positive customer approach

I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.

The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.

As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.

The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.

Major Security Concern: Tracker Deactivation

The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.

I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.

I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.

Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.

It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.

Helpful staff. Job well done.

Very efficient staff and an excellent service.
Very satisfied

My husbands car has recently been repaired by our local fix auto in Crowlas. We were kept informed of procedure from start to finish as it was an insurance claim. Very pleased with the service & repair to the car. Was also completed on time.

Really great service from Fix Auto Loughborough. Good communication before I took the car to them, organising the drop off time and the courtesy car. Very professional and efficient staff at reception. The repair is to a very good standard and was completed earlier than I thought it would be. Overall, very pleased with the service.

NICE REPAIR . AM HAPPY WITH WHAT I SAW. MY REGARDS ALL THE STAFFS OF FIX AUTO ESPECIALLY JACKIE.