Flashforge Reviews 145

After being thoroughly satisfied with my 5M Pro, I opted to purchase an AD5X for multi color printing. Unfortunately, the unit couldn’t be set up, once delivered, due to an issue that prevented the bed from rising all the way up. The customer service was exceptional in setting up a return of my old unit and a shipment of a replacement unit. While the issue with the printer itself was a bit of a let down, I couldn’t be more pleased with how customer service, Rina in particular, was to deal with. Highly recommend.

Ho acquistato qualche mese fa una Adventurer 5M con due bobine di filamento PLA in omaggio.

Inizialmente ho avuto problemi con le stampe e nonostante l'assistenza del sito abbia sempre risposto, sono stato tentato di restituirla.

Dopo avermi inviato un nuovo ugello e piatto ho effettuato numerose stampe che per un neofita sono davvero eccezionali.

Vorrei solo sottolineare il fatto di fare attenzione a come arriva la stampante e nonostante l'ugello sia già inserito nella sua sede, di assicurarsi che sia effettivamente alloggiato bene.

Il mio problema e sorto per questo motivo.

In ogni caso lascio 5 stelle perché il prodotto funziona, il prezzo é ottimo e l'assistenza anche.

Had issues with shipping of the 3D printer and it was resolved.

Quick response and more than acceptable solution. I sought a trade-in, but my industrial unit did not qualify, but they still provided an offer to purchase a new Flashforge.

Excellent customer service, response time and follow up.

Excellent service (Customer Support) responding straight away, first ever 3D Printer and got the hang of using the matching right away, great machines and quality. Thank You! 🩵

Goor equipment and better customer service

Made a mistake on my 3D printer order and purchased the wrong DIY enclosure kit, luckily it didn't ship from China. Customer support was able to cancel it and refund that portion of my payment. Thank You

Although our unwanted 3D printer was too big to ship out, Flashforge was kind enough to still allow us to receive the $100 discount code. We run a print farm with the Flashforge 5M and the AD5X. They are amazing little machines. And the customer service that we receive from Flashforge is always top notch.

The trade-in program was easy to use and a great value. It only took a few days to get the shipping label, and a few more to get the discount code.

My question was acknowledged quickly and resolved.

Have thoroughly enjoyed working with Flashforge and diving into the printing world! Highly recommended

excellent customer service fast replies excellent technical knowledge!!

First time user and this printer is awesome! My kids couldn't be happier! I just got sick of purchasing 3d printed items so I ordered the AD5X and started printing my own. Easy to set up and use.

Excellent, quick service. Contacted customer service to see if I could get my printer shipped sooner and they were happy to do it. It arrived a couple of days after I asked them.

Kind people with fast support!!! Recommend it

Very prompt and professional response in order to verify shipping information. Extremely adaptable to a change in shipping box dimensions.

A fantastic Customer Service experience.

Flashforge has been very responsive and prompt in their replies

I recently purchased two Flashforge 5M 3D printers for my business, and I couldn't be happier with the decision. Assembly was incredibly easy, and I was up and printing in no time. The print quality is absolutely stunning—comparable to machines that cost two to three times as much!

What really sets Flashforge apart is their exceptional after-sales service. I encountered an issue with the touchscreen on one of the printers. I emailed their support team and received a reply within an hour. After explaining the problem, a replacement screen was dispatched the very next day via DHL—not regular post! I had the part in hand within four days.

This kind of responsive and professional support is rare these days. It's what transforms a good company into a great one.

I highly recommend Flashforge 3D printers. They are worth every penny, offer outstanding print quality, and have the best customer service I've ever experienced.