Flashforge Reviews 145

Installation et mise en route dès plus simple. Quelques vis à enlever et vous etes prêt à imprimer. Installation et configuration des filaments très simple. La mise à niveau du plateau est automatique et super pratique.

terrible unresponsive not accountable at all. overall disgusting.

I have a Ad5M pro that has been down for over a month. Be aware folks the 1 yr warranty only applies to them slinging parts at you. Takes over a week to get them from Houston and you get to dissemble this POS printer. I could not adjust my belt because one of the inserts on the motor mount was just spinning and the screw would not come out. So I got to complete dissemble my printer and restring the belts without a diagram. In the process trying to secure the ribbon cable to the LCD screen the lovk broke off. another week of waiting for parts then finally get the machine to boot and it home in the wrong direction. So unless you like to screw with a printer DON'T Buy FF. I spend more time fixing this POS then printing!

Rina took care of my issue with no muss or fuss. Thank you.

not very happy first ordered the printer on the 1st with a 2-4 day delivery with no email saying its been delayed i had to then ask for an update it finally arrived on the 11th way past the 2-4 delivery day i was the told i would receive some random filament as an goodwill gesture if i don't cancel and nothing turned up just the printer no extra filament i thought id go direct to the website rather than amazon because i though it would be a better service to order direct where i could have of had it delivered the same day so im not very happy with the service so far first time ordering flash forge products a well not a good first impression the printer is good but the rest poor 1/5 stars

Flashforge customer service was very helpful with questions about my printer.

An extremely smooth process with very clear communication thank you so much.

Was a little slow to get the first post, but after that they were on top of the request and was able to give me a discount retroactively due to delays on them giving me a shipping label for a trade-in 3d printer

My son saved all his pocket and birthday money and when he spotted the ad5x from Flashforge on sale he was so excited. I went to order and the discount code wouldn’t work so I contacted customer service. They were so helpful. Rina told me if I was happy to pay in full they would refund me the difference. I placed the order and by the next day I had the refund in my account and to my complete shock it was delivered in less then 24hrs. Wonderful service and a credit to the sales industry. You have made a 11year old so happy. When he came home from school and spotted it sitting on the table his face lit up like a Christmas tree.

Quality people and products

My customer support agent “Rina” was absolutely the best in the industry. She made absolutely every solution to every issue I was having go super smooth. Even tho I was unable to cancel my order due to warehouse making an error I was able to get an excellent result nonetheless. Thank you again Rina for all the assistance and resolutions to my issues.

Flashforge did a great job with quick responses and complete answers to all my questions. They also did what they said they would do, no sneaky marketing tricks.

Rina is great!

CS offered a simple workaround to obtain an updated heatsink for my AD5X. Straightforward and courteous. Thank you, Flashforge!

I had an issue with a filament roll and Rina dealt with the problem very quickly and professionally, keeping me up to date the same day.

Very satisfied with Flashforge. The filaments are high quality, delivery was quick, and when I had a small issue the support team was extremely responsive and efficient. Great overall experience.

It was my goof up ordering, they fixed my booboo !
Thanks!

Among the other brands, I chose Flashforge as my first 3D printer. Even back in 2022, other brands showed signs of controversy and criticisms (lack of innovations or a growing proprietary ecosystem ).

Flashforge's 3D printers are becoming known as the best value for cost. (There's other brands that cost over $1k and still not have auto bed leveling.)

Flashforge's recent trade-in program was a good step towards customer relations. I was able to trade in my old (first) model for a newer modern one.

After submitting my trade-in request, customer service contacted me to verify some information. Within a couple of days, I got my trade-in approved with a shipping label.

Flashforge has been providing good service and I feel confident remaining with them for a long time.

Best customer service I have had in a long time. Quick to respond and quick to resolve my issue. I love shopping with Flashforge. We are on out second printer and will be back for more!