Flashforge Reviews 146

Avoid! One of the worst experiences ever purchasing through this company, This company sells items they don’t have in stock to customers who pay promptly, then you the customer have to wait over a month with no eta, so you could be waiting potentially forever, it took them over 2weeks to refund my purchase I had to get my bank involved since, you can wait over a week before they give you a measly response, NEVER AGAIN this company should be ashamed of themselves!!!!

No response to daily emails for a month. Returned a printer to them and they are refusing to acknowledge receipt of it, Klarna have washed their hands, guessing because they also get no response, so I owe for something I returned. I am about to escalate this with Klarna. Avoid Klarna also people, because you have no come back unlike with a credit card. In future will only order from companies I can be sure have telephone support option.

I bought an ADX5 on Nov 25th 2024. They sent a message a week later it was going to be delayed (with no new ETA) and offered a $20 giftcard for the trouble. I bought filament on Dec 25th, they sent UPS tracking info . I checked 2 weeks later and UPS hasn't received the item yet. When I contacted support they said they are changing their logistics and I have to be patient no ETA. At this point flash forge has taken around $500 from me and has given me nothing... Not even a date when my item will arrive. It is starting to feel like a scam.

AVOID! After Sales support is horrific. I received the printer which had an electrical fault. Contacted after sales support who have continuously asked me to take the printer apart myself to try and identify the fault.

My wife has been trying to return a 3D printer to this company for 2 weeks - no email replies, no contact number, chatbot that is always 'confused' by simple questions. Have already emailed the customer - at - flashforge.com address many times. Will be pursuing with Credit Card issuer. Will be careful to check that China companies who operate UK online stores have an actual UK telephone number that works before ordering in future - unless you want to wait between 24h to 336h for a response.

Ordered a printer, filaments and an enclosure kit on 23 November 2024. The filaments and enclosure kit arrived but no sign of the printer. I have been told it was dispatched but no tracking details have been provided. I was told it would be prioritized but yet it has still not been dispatched. I have requested a refund several times but customer service will not even acknowledge my request for same and yet cannot tell me when the printer will be dispatched. This was a santa gift - so disappointed with this company and in particular the customer service.

Ordered printer 30.11.24. It's 25.12.24 and no item received and tracking number provided doesn't work

PayPal dispute raised

Top-notch quality from Flashforge! Very happy with my purchase.

I bought a Flashforge Adventurer 5M Pro, touted as beginner friendly and minimal set up needed.
Fundamental issue: the only slicer which seemed to produce reliable files was Flashforge's hacked version of Orcaslicer (no profile for the .25mm nozzle so that's useless).
First problem, they hadn't properly installed the nozzle so when I started the calibration as per the instructions, it gouged massive chunks out of the printing plate. Flashforge sent a replacement plate but the printer was out of action for two weeks while the plate sailed over from China.
I managed to print several small discs, 2mm thick, everything seemed easy enough then moved on to terrain pieces.
I was using a filament heater and Flashforge's own brand filament, freshly opened so no environmental damage.
The printer stopped feeding filament at random points during prints. Flashforge's response "the extruder assembly has failed, you need a new one.".
I bought a new one direct from their site, same issue.
Contacted support, response was "the extruder assembly has failed, you need a new one." They ignored the fact I'd already replaced it.
Another assembly and £75 later, same problem.
They sent me a replacement, same issue but still the party line was "the extruder assembly has failed, you need a new one.".
No option for a refund as apparently they've taken so long repeating the same line over and over that I have no warranty or option for a refund.
The printer is now a massive brick taking up shelf space until I can get it to the tip and dispose of it properly.
I'll be getting a Bambu instead when they're back in stock.

Bought a flash forge 5M Pro and done about 10 to 15 prints then all of a sudden the head unit stopped feeding. Upon closer inspection the feeder gear has seized and was jumping on the sprocket. I contacted technical support (I use that term very loosely) and after sending video after video of the problem they still wanted more videos. Of your flashforge is working well (Great) but don’t rely on the technical team for help as I’m positive they don’t know their own product. I purchased a new head unit myself as I’m sure they were hoping I would do. AVOID!!!!

Difficult contact with the company. The ordered printer did not arrive. After intensive writing of emails almost every day to all possible company addresses. I finally got my money back.

I do not recommend the company because it cost me too much nerves and effort.

Terrible quality of printers, terrible software, even worse support.

Creator 3 Pro, one of their more expensive printners doesnt work out of the box - left extruder skipping steps, no adhesion to bed. Support claim that hotend has 3 months (!) of warranty.

Buy anything but not flashforge junk.

Absolutely fool Company. The printer was problematic since day 1 I tried to make it work, nothing was successful. I tried to contact the customer service that made me write back and fort a bunch of emails, and in the end I didn't get to have the printer replacement not even pieces to repair the poor quality stuff they sold me. I'm very upset and frustrated. I spent money, time and lot's of effort for nothing. The worst part is that they assure good quality and warranty but they don't. Didn't even let me have a refund. I disdain the company all of the products and workers. Insane.

ATTENTION! I made a purchase of 5 thousand euros of goods by paying by bank transfer to the IBAN indicated by FLASHFORGE which also confirmed having received it. But after nothing, FLASHFORGE disappeared after having collected the money via bank transfer without ever having sent the paid goods.

Received 3d printer. Cable was cut to heated bed. Followed by multiple start up problems. Trying to return it for nearly 2 weeks but cannot get information from them to arrange return. Absolute shocking customer services. Ended up disputing transaction as getting nowhere with them.

I got a flashforge adventurer 3 about 3 or 4 months ago and it has problems with connecting to my wifi even with the correct password. Flashforge's aftersales team is pretty mid. They have solved the problem but it took a few days. It is a decent printer with good build quality when it works, but for how it has been, it is totally not worth 400 dollars. I could buy a better printer like a creality ender 3 for 200 dollars less, but with better quality. Edit: THEY ACTUALLY HELPED ME MY PRINTER FINALLY WORKS IT JUST NEEDS AND UPDATE FROM A USB (at least for me)

Great printers and they helped me setup Marlin on my Creator Pro with quick response times as well.

Please do not buy Flashforge products - they will break and there is absolutely no help from support. I have for several days been trying to get a qualified response to a problem under warranty, but the answers I get from their support has no relation to reality....it is so bad that it is actually funny.

Luckily the dealership in Sweden 3DPrima.com make up for that with good response time and qualified personel.

My support flashforge support ticket is 94092

Update:
Flashforge has actually sent me all the parts for me to fix the problems. These parts are new motherboard, build plate, nozzles. I am puzzled why I have to do the repair myself with the spareparts provided for me, but as the printer is quite bulky I am fine with this as I have the skills to replace the parts.

As someone else mentioned, while the product is in some cases quite exceptional the after sales is possibly the worst around. Really slow in answering if at all, a lot of my questions never were answered. I bought 2 machines from them that I could no longer source consumables for them before they were a year old. The machines themselves are great but not cheap I would have expected to get a lot more than a year out of them. One of the questions not answered was in regards to this. The first purchased printer broke down December 2022, finally got it working after 2 months. That was after flashforge passed the buck to the retailers , who had to get flashforge to solve it. So my verdict is they produce good even innovative machines but if you purchase, hope you never have any problems.

I would give 0 stars if it were an option. My Adventurer 3D printer only worked properly for 6 weeks or so.
Flashforge customer service is the worst I've ever seen.
They refuse to honor their warranty and either repair or replace the 3d printer. I've been sending them video after video of it not printing properly for 8 months or so.