Fletchers Estate Agents Reviews 

I have been dealing with Fletchers for the past 15 years as they manage the letting of my property, they have been absolutely lovely and very professional and I would 100% recommend their office.
I would like to name Adrian Gavrila in particular, who is my current property manager as his warm manner and care to do a good job is refreshing and I am sure he, along with efficient Fletcher’s team, will do a good job looking after your property.

Our experience with Fletcher & Company Duffield, as the letting agent managing our rental property, has unfortunately been very disappointing. The main concerns are the condition in which the apartment was handed over and, particularly, the way our concerns were handled by the lettings team.

When we collected the keys and moved into the apartment, it was clearly not cleaned to an acceptable standard. This was not simply a case of a few minor areas being missed. We found:

• Dirt and grime in multiple areas throughout the apartment
• Mould in the fridge and freezer, which we have not yet cleaned
• Rust on all of the radiators
• Webbing and dirt between the windows
• Other areas that had clearly not been properly cleaned before the property was handed over

Plus majority of the light bulbs not working.

We raised the cleaning issues with the agent and asked whether cleaners could be arranged to address them.

Unfortunately, the response from Gina at Fletcher & Company Duffield was particularly disappointing. We were told that she has over 14 years of experience and knows how cleaners should work. We were also told that the areas we had raised would be a 30-minute job for cleaners, and that cleaners “wouldn’t get out of bed for 30 minutes”. We were therefore effectively told that we should just clean the property ourselves.

We did exactly that.

The areas we specifically raised took us approximately two hours of intensive cleaning to bring to an acceptable standard. This was considerably more than the 30 minutes we were told it would take.

And this was only the cleaning we were able to tackle ourselves. We still have not cleaned the mould in the fridge and freezer, and we have not been able to clean the webbing and dirt between the windows. We will be hiring professional cleaners to do it.

What has been most disappointing, however, is not just the condition of the rental property but the way we were spoken to when we raised these issues.

We completely understand that properties can have imperfections and that something can occasionally be missed during a clean. We were not expecting a brand-new apartment. What we did expect was a property handed over in a reasonably clean and presentable condition, and a professional response when legitimate concerns were raised.

Instead, we found the communication from Gina dismissive, confrontational and unnecessarily condescending. As tenants who had just moved into our home, we did not feel that our concerns were being taken seriously or dealt with professionally. The inventory sent to us states that everything is up to the standard but in their own photos that they’ve taken, the defects are visible.

The situation could have been handled very differently. Simply acknowledging the issues, arranging for the property to be properly cleaned and communicating respectfully with us would have made a significant difference.

We are leaving this review constructively because we hope Fletcher & Company Duffield takes this feedback seriously. The standard of property preparation and cleaning needs to be improved, but equally importantly, we believe the customer service and communication provided to tenants by the lettings team needs attention.

We have photographs documenting the condition of the apartment when we moved in, and the agent also took photographs of the property, so there is evidence of the issues we raised.

For anyone searching for estate agents in Duffield, letting agents in Duffield or a company to manage a rental property, we would recommend asking specifically about the property’s condition at handover and how maintenance and cleaning concerns are dealt with after moving in.

When we spoke to the office over the phone, we were told that the inventory had already been sent to us before we moved into the property. However, we had not received it. Following the call, the inventory was sent to us, and we noticed that it contained someone else’s name under the tenant information.

The inventory states that the property was in an acceptable/standard condition. However, even in the photographs included in the inventory itself, it is possible to see that this is not the case. There are also issues that photographs cannot adequately capture, such as the unpleasant odour throughout the property.

When we explained that we could not agree with or sign the inventory because we believed it was inaccurate, we were told that we did not need to sign it.

Our experience with Fletcher & Company Duffield lettings and property management has unfortunately fallen well below the standard of service we expected from such a reputable company. It’s a shame that one person can ruin the experience. We understand that accidents happen but the way we were spoken to is unacceptable.

We recently moved back into our property and had a few issues to deal with. However, Adrian was excellent in trying to accommodate both our concerns and those of our previous tenants. He was patient and polite dealing with aggressive communications in a fair and understanding way.

They arranged annual boiler service twice! in one year!! They look for a reason to charge extra.

Fabulous from start to finish. Set up by Jon, put in to the capable hands of Ginny and finished off with Helen to top off excellent service throughout. Just wonderful.

We wanted to express our sincere gratitude for everything Tom has done over the past weeks. Out of all the agents we interacted with, he was the only one who consistently went above and beyond. His professionalism, responsiveness, and genuine care made a meaningful difference during what has been a very stressful period. We truly felt supported every step of the way, and his dedication turned a challenging process into a far more manageable experience. Highly recommended.

Fletcher's is good as long as there are no issues. As tenant, they will not help you. They do not provide solutions that will satisfy you and will always side with the landlord.
My child caught salmonella because of rodent issue that was first flagged in 2024 and in 2025 only, I caught and killed 7 mice. The landlord dragged it and came twice to try and block the holes, instead of hiring a professional and it took a year for them to do so. The same guy came twice and ensured the job was not complete. So, I suggested to him the pest control used by the building manager and when he received the quote, he refused and he claimed he needed his flat back and never did the work and we have continuously been living with a mouse for the past few months. This was brought to Fletcher's knowledge and no support was received from them.
At no point, Fletchers has sided by me and the terrible ordeal my family and I, had to go through.
As we have finally had a moving date, I have asked the agency to try and step in as I had been trying to reach out to the landlord and get information regarding the inventory and did not receive a satisfactory answer, I was just told to remove the things that were not there. and leave the place as is. I also mentioned that the person that performed the inventory when we moved was not done in honesty and that burns on the carpets in the master bedroom and living room were not in the report. I received a "what do you want me to do about it" kind of answer" but they just could not care less. i explained that the landlord says one thing and then do another, but again no one cares. These people are just after your money. They will smile and make small talk as long as everything goes right. An agency should be here to support tenants as well. Fletchers is not that! I would not recommend them to my worst ennemy.

Extremely disappointed with the management service. Despite a written agreement to receive rent on the 29th of each month, the office has failed to meet this date for nearly a year. When raised formally, the agency's solution was to suggest I pay the full management fee in advance and collect the rent myself. A complete lack of accountability and professional service. Would not recommend to other landlords.

I had a good experience with Fletchers Brook Green. We’ve been looking for a house to buy and Kareena has been very professional and attentive to our demands; not the typical estate agent you usually deal with. Kareena is an excellent professional; she always followed up on our request and tried really hard to help us. Fletchers is an outstanding agency and we are sure to recommend them!

Today a Surrey Road, Blackburn Inspection NEVER HAPPENED. Got cancelled and took 25 minutes for someone to actually confirm the cancellation

Disrespectful on people's time. There were easily 30 people standing around the property waiting.

The was the manager - belinda.bisogno

I can’t thank Luke Wilson enough for everything he did to secure my beautiful rental property. From the very first viewing (on a Saturday!) to the 3 short weeks when I got my keys and this was all sorted during the Christmas period the service I received was above and beyond anything I have experienced from any other rental agents. After what was a very hard year for me, Luke’s hard work and the professionalism of him and everyone at Fletcher and Company I finished 2025 with a big smile and a beautiful new home to start 2026 in. Thank you Luke and Fletcher & Company, you really are a 🌟🌟🌟🌟🌟letting agents.

Tenancy Manager Chloe is exellent, responsive and engaging. We really appreciate her professionalism and help with contracting.

I book a property through Fletchers Chiswick. They took a week to check the property, and when I moved in the boiler was broken, so no heating and no hot water. They refused to take any responsibility on the incident and said that when they checked 2 days ago, everything was working. They also refused to pay for a hotel during my waiting time (several days) they took to fix the issue, and requested the price for the hotel from the landlord. Not sure what is the role of this agency, if they cannot check apartment properly before renting out, and are hesitant to take on any responsibility. Do NOT recommend

I currently let my property out through Fletchers Lettings in Chiswick and have found the staff to be very professional. I’m always informed of any issues that occur and they’re always happy to offer any help or advice. Aleksandra and her colleagues have been very helpful with they’re communication and keeping the flat in good order for the tenant.

We rent an apartment with Fletchers Chiswick branch and absolutely professional team. We get contact with Bridget and Lorraine and the issues sorted out smoothly. Thank you!

I had my house up for sale with Fletchers for six months. They were unable to sell the property in this time, and in the final couple of of months had no interest at all.
I decided to move Estate Agents and gave them notice at the end of Aug 25.
I then recieved a termination bill from Fletchers for £100.00.
On their contract it states this termination fee, but is rather ambiguous as can be taken as termination within contract period.......... I was most definitely out of contract. Have begrudgingly just payed this demand.

Bridget has been great in helping us fix some issues in our new house. She communicates professionally and quickly, is friendly, and follows up to check things are sorted. We are happy with her help.

I have been dealing with fletchers for a while in search of a rental property. The agent i have been dealing with is Narmin. Myself and my husband went to view a property and made an offer straight away. I had to keep chasing for a response from the agency as they weren’t reaponding to any emails. I then finally heard back and all details were gone through. Again its was so difficult to get any contact with Narmin and ended up speaking with another person in the office who told me would come back to me but never did. I called again today and was told they tried calling me ( never did ) and that the property was gone.
We are so disappointed with Fletchers and being dragged along when we could have been looking elsewhere
(Fletchers Brook Green Estate Agents)

Vanessa has been lovely to work with in getting some maintenance organised and approved on our flat. Friendly, efficient, and very on top of things - things you don't hear often when it comes to estate agents but have had a really positive experience with Fletchers. Thank you!

Just a quick note to say how wonderful it is when a lettings agent knows what to do and does it well. Thank you Vanessa Borroso, its always a pleasure and you make it so easy, kind regards
Anthony