Fletchers Estate Agents Reviews 

74
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have been dealing with Fletchers for the past 15 years as they manage the letting of my property, they have been absolutely lovely and very professional and I would 100% recommend their office. I w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Today a Surrey Road, Blackburn Inspection NEVER HAPPENED. Got cancelled and took 25 minutes for someone to actually confirm the cancellation Disrespectful on people's time. There were easily 30 p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bailey has been extremely helpful in sorting out a few niggles in our flat. Her responses have always been prompt and she followed up each time a contractor fixed something to make sure that it was do... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am very happy with the services provided by Vanessa Barroso. She responds to issues raised by the tenant very quickly, and at the same time, communicates with me clearly and timely. While finding so... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

Covering Chiswick, Hammersmith, Shepherds Bush and Brook Green, Fletchers is a leading independent Estate Agent with 20 years' experience. We are experts in residential sales, lettings and property management and are particularly renowned for our specialist knowledge of Chiswick's Bedford Park Conservation Area. At Fletchers we are passionate about the locality and are dedicated to giving the best advice to suit your situation so that you can make decisions with confidence. Our local knowledge, combined with a team who put in the hours to deliver the best results, means we offer a service that you will find hard to match.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

74 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,8

Alle reviews

(74)

14 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Fletchers have been wonderful agents…

Fletchers have been wonderful agents over many years - and I’d like to thank Puneet Mann especially who has been most efficient and helpful in our dealings.

12 september 2024
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Sally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah

Beoordeeld met 5 van de 5 sterren

The staff is very responsive

The staff is very responsive, although the property was managed on a day to day basis by the landlord, they provided help when needed and were helpful in finding new tenants under short notice when I had to leave the country

4 september 2024
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Victor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Beoordeeld met 1 van de 5 sterren

The agent in Chiswick valued our house…

The agent in Chiswick valued our house in excess of 2.2 million and was confident in achieving a higher price than this.
We therefore signed a 20 week agreement for them to market the house.
Within a week they were on the phone asking us to reduce the price.
Since then they are constantly calling and mailing to reduce the price.
It’s a shame that they can’t put this effort into selling the house at the valued price.

1 augustus 2024
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Eric, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations Team

Beoordeeld met 5 van de 5 sterren

Puneet was fantastic and extremely…

Puneet was fantastic and extremely helpful with explaining the deposit breakdown. Great service, thank you Puneet!

10 april 2024
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team

Beoordeeld met 5 van de 5 sterren

Puneet Mann is an exemplar property…

Puneet Mann is an exemplar property manager. She is efficient, knowledgeable, helpful and trustworthy.

If I were to work with Fletchers- I would want her to be my central contact person- they are lucky to have such an excellent person.

21 februari 2024
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Sonya, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team

Beoordeeld met 5 van de 5 sterren

Very happy with the services. Vanessa is the best.

I am very happy with the services provided by Vanessa Barroso. She responds to issues raised by the tenant very quickly, and at the same time, communicates with me clearly and timely. While finding solutions to multiple problems, Venessa is great at managing the processes and remains very focused and clear on the core issues. I feel very lucky to have her as my property manager!

25 februari 2024
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Sharon, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Beoordeeld met 5 van de 5 sterren

Property management

I really appreciated Narcisse's prompt help when a problem occured and her assistance during the settling in process.

8 november 2023
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Laura, Thank you for taking the time to leave a lovely review regarding Narcisse. Kind regards, Sarah Tranter, Customer Relations Team

Beoordeeld met 4 van de 5 sterren

End of Tenancy

Bridget was careful to ensure my tenant kept to all her obligations when the tenancy ended. She advised me and was very fair.

8 november 2023
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Thank you for taking the time to leave a lovely review regarding Bridget. Kind regards, Sarah Tranter, Customer Relations Team

Beoordeeld met 4 van de 5 sterren

Property Management

Shaikra has over a long time provided a professional and courteous service managing the property and in addition consistently followed up to resolve the tenancy issues upon/following the end of the lease.

3 november 2023
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Jeremy, Thank you for taking the time to leave a lovely review regarding Shakira. Kind regards, Sarah Tranter, Customer Relations Team

Beoordeeld met 5 van de 5 sterren

Property management.

As a property manager, Shakira gives her all to give the best service possible on behalf of both the tenant and landlord. What more could one ask for. M.S. landlord.

26 oktober 2023
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Beoordeeld met 5 van de 5 sterren

Had a great purchase of my first home…

Had a great purchase of my first home with Emma. Would recommend.

3 oktober 2023
Review zonder uitnodiging
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Antwoord van Fletchers Estate Agents

Dear Marc, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. Kind regards, Sarah Tranter, Customer Relations Team

Beoordeeld met 2 van de 5 sterren

Doubtful service

It took quite a long time for this agency (Hammersmith) to release my deposit after termination of my rent (In September 20), even though the landlord didn’t have any issues. I had to write several times with reminders (Not responded) and finally call. Overall they have been sitting on it for three weeks or nearly a month. Firstly, I don’t know the reason of this delay, secondly, there was no feedback whatsoever.

6 december 2020
Review zonder uitnodiging

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