Found Floks via a review posted on another website. After reading Floks company backstory i decided to make contact. Sara was most helpful and i felt informed enough to make a purcha... Toon meer
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Lees wat reviewers zeggen
I knew this pillow would work for me as soon as I put my head on it, even though slightly firmer than expected. Order and delivery all smooth and quick.
I’m very happy with this wool pillow. It’s extremely comfortable, provides great support, and keeps its shape really well throughout the night. I especially love that it’s filled with natural wool —... Toon meer
Unfortunately the summer duvet wasn't for me. I (a male) still felt too hot on a summer night in my Sussex home; perhaps it's better for those that feel the cold more or draughtier houses in the nort... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our range of luxury, organic wool bedding includes pillows, duvets and mattress toppers. Everything is individually made in the U.K. using the finest, traceable British Wool and crisp, unbleached organic cotton. These unrivalled raw materials and quality UK manufacturing ensure that our bedding is the finest in the world and will help you sleep your best sleep.
Contactgegevens
Verenigd Koninkrijk
- floks.co.uk
4,8
Uitstekend
347 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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received a duvet as a present for xmas
received a duvet as a present for xmas. Love the warmth it provides and totally in love with the facts it is all UK sourced and made.
2 januari 2025
Review zonder uitnodiging
Antwoord van Floks
Hello and thank you so much for taking the time to leave your 5 star review. We are so happy to hear that you love your Christmas present and are enjoying cosy naturally temperature regulated sleep.
UK at it’s best!
Quick delivery and very well packaged. I like that it’s a U.K. product with so many cheap and inferior imports around.
Product seems great too although early days. And no weird smell as I have heard about other brands.
12 januari 2025
Antwoord van Floks
Hello Candice. Thank you so much for your wonderful review. We are so proud to be supporting both British farming and British manufacturing with our luxury wool bedding and truly believe that this provides the best quality product. We hope that you continue to enjoy a great night's sleep.
Good experience
Clear website, easy to navigate, good information about the products. Highly efficient, order placed Friday, delivered Tuesday before noon. Really pleased with my purchase of a pillow, bought because I was fed up of waking with an aching neck - so far so good, problem solved. Would recommend.
10 januari 2025
Antwoord van Floks
Hello Sandy and thank you for taking the time to leave your 5 star review. We are so happy to hear that your new pillow is helping you to sleep more comfortably. To keep your pillow in its best condition we recommend daily plumping and regular airing outside on a dry clear day.
Perfect Pillow
Love my wool pillow on first sleep ,it’s plump ,soft and so comfy .
The first time I’ve not had to turn a pillow over during the night .
Excellent quality and Customer service before my purchase was first class .
Thankyou Flok
8 januari 2025
Antwoord van Floks
Hello Kathryn and thank you so much for your lovely review. We are so happy to hear that you are enjoying a better night's sleep with your new temperature regulating wool pillow. To keep your pillow in its best condition we recommend daily plumping and regular airing outside on a dry clear day.
Excellent
Excellent, extremely high quality products, we bought a duvet, mattress topper and pillow.
Excellent customer service from the Floks team, particularly Olivia who sorted our delivery issues immediately.
We love the sustainability and eco-friendly approach of Floks. The fabric bags are now being used for storage and our kids are still playing with the big boxes our items were delivered in 😆. Would recommend to everyone 😊.
6 januari 2025
Antwoord van Floks
Hello Simon. Thank you so much for taking the time to leave your wonderful review, it really is appreciated by the team here at Floks HQ. So great to hear the whole family are enjoying your delivery! We hope you are enjoying a great night's sleep with your new bedding.
The best bedding ever
The best bedding ever! Have used the mattress topper now for a month and wow, all I can say! Just ordered another for my spare room and also an all seasons duvet. Cannot wait
13 januari 2025
Review zonder uitnodiging
Antwoord van Floks
Hi Alex and thank you so much for your wonderful review. We are so happy to hear that you are sleeping better with your new wool topper and appreciate your further order. We hope you continue to sleep your best sleep.
Great product
Great product, great people and above all a sense of humour! Wonderful service, both from a product viewfront and customer service, the Floks duvet is a marvel, not too hot, not to cold - heat regulation is the secret, non-secret reason for it's success
1 januari 2025
Antwoord van Floks
Hello Tim and thank you so much for taking the time to leave your lovely review. It really does make our day here at Floks HQ to know how much our customers are enjoying their new Floks wool bedding.
Second duvet
Ordered and received my second Floks duvet, which should tell you all you need to know. They are costly but I was so pleased with the one I bought last year, there was no question of going for a cheaper option.
5 januari 2025
Antwoord van Floks
Hello Linda thank you so much for your further order which we really appreciate. There is no better recommendation than seeing that our customers trust us to supply even more of their beds with our luxury wool bedding. We hope you are enjoying your best sleep.
We ordered a king winter duvet over the…
We ordered a king winter duvet over the Christmas period. It arrived within a few days. Unfortunately, wrong size was dispatched. However, upon our email, Floks apologised, organised for Royal Mail to pick it up immediately at a day and time convenient to us. Floks then dispatched the correct size straight away. We cannot fault the service. We are very happy with the quality and reassured as to the provenance of the wool and as to where the duvet is made.
30 december 2024
Antwoord van Floks
Hello and thank you so much for your lovely review. We had an incredibly busy Christmas period and we are sorry for the dispatch mistake. Customer service is our number one priority hand we are so pleased to have your patience and understanding. We hope you are continuing to enjoy a great nights sleep under your new duvet.
The initial enquiries were promptly…
The initial enquiries were promptly explained.
Once the order was made the delivery dates had to change -all this was done in timely fashion.
As for sleep-the pillows are quite unlike anything I have previously experienced. aside from the sustainable credentials that are so important. The quality of sleep has undoubtedly improved -the pillow support is unique- giving yet supporting and breathable.
especially good for those who have allergies.
16 december 2024
Antwoord van Floks
Hello Wendy. Thank you for taking the time to leave your review and we are so pleased to have been able to help you with your order and to know how much you are enjoying your improved sleep really is the icing on the cake for the team here at Floks HQ.
Love it!!!!
Fast shipping, lovely packaging with the zippered bags and duffel bags. Love the pillows and comforters!! Heading back to get the mattress toppers now.
5 december 2024
Antwoord van Floks
Hello Katherine and thank you so much for your wonderful review. We are so happy to hear how much you love our bedding and hope that you are enjoying a great nights sleep. We look forward to helping you with your further order.
Yet again very quick and efficient…
Yet again very quick and efficient service. Love the pillows. Many thanks.
16 december 2024
Antwoord van Floks
Thank you so much for your lovely 5 star review and we are delighted to have your custom again. It really does make our day here at Floks HQ to hear how much our customers love our woolly bedding.
Best bedding on the market
Genuinely the most luxurious bedding available to buy. Never slept so peacefully in my life and worth every penny.
Wish I'd discovered this brand years ago and have recommended to everyone we know, it's definitely worth the treat.
1 december 2024
Review zonder uitnodiging
Antwoord van Floks
Hello Jonathan and thank you so much for your wonderful review. It really does make our day here at Floks HQ to receive such positive feedback about our brand and products. We hope that you continue to enjoy improved sleep.
Good communication
Good communication, excellent selection and fantastic overall experience. Would recommend.
16 november 2024
Antwoord van Floks
Thank you so much for taking the time to leave your review and we are so pleased to hear that your experience with buying from us has been excellent. As a small growing company we really do put customer service at the heart of everything we do and it makes our day here at Floks HQ to receive such lovely feedback.
Antwoord van Floks
Thank you for taking the time to leave a 5 star review for your new pillow. We hope that you continue to enjoy a great nights sleep.
Pillow Top Mattress
Flawless service from point of order to the best nights sleep ever. We got help over the phone with what we wanted and then super easy to purchase on line. We waited about 4 weeks for our mattress, which was quicker than we’d first thought. The delivery guys were really helpful and took the mattress to our bedroom. They took the old mattress away for recycling, (I think that cost £30?). The mattress itself is AMAZING. I don’t think I’ve ever slept this well, I can’t believe we procrastinated for so long and didn’t buy one sooner. It’s so comfortable and supportive. Well done Floks.
1 november 2024
Review zonder uitnodiging
Antwoord van Floks
Hello Alex and thank you for taking the time to leave your wonderful review. We are so proud of our new all natural mattresses and it really does make our day here at Floks HQ to know that our customers are enjoying the best sleep on theirs. We hope you continue to enjoy a great night's sleep.
Antwoord van Floks
Thank you so much for taking the time to leave your 5 star review and we are always happy to hear that we have been able to help our customers make an informed choice.
Comfy pillows but nothing special
Comfy pillows but nothing special. The pillow smelled badly of sheep though.
28 oktober 2024
Antwoord van Floks
Thank you so much for taking the time to review your pillows. Please email us: hello@floks.co.uk as our pillows should not have a strong sheep smell, so we'd like to exchange these for you. It's important to us that you're 100% happy with your purchase.
Great Pillows
Excellent service in the shop. Very helpful.
Really pleased with our pillows, great nights sleep.
26 oktober 2024
Antwoord van Floks
Thanks so much for taking the time to review your pillows. we're delighted that you're happy and we hope you continue to sleep well.
Superb bedding
Superb bedding! Can’t recommend Floks enough, we have pillows and a mattress topper, the quality and comfort is next level.
Delivery and packaging was exemplary.
23 oktober 2024
Antwoord van Floks
Thank you so much for taking the time to write such a lovely review. We're delighted that you're happy with your purchases and we hope you continue to sleep your best sleep.
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