We hired Floward for our wedding day and I couldn't be happier with the setup Ashley and her team had done. We’ve given Ashley a simple brief with the type of flowers and colours we would like, and sh... Toon meer
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Lees wat reviewers zeggen
They do not issue invoices even when you demand it. Although, they are obligated under Consumer Protection Laws in all countries to provide them. Been chasing them down for over 5 days now, after purc... Toon meer
Nem at Floward is an exceptional, talented florist who created my wedding flowers with such creativity, beauty and flair. The arrangements were stunning and everyone commented on the magnificence of t... Toon meer
One of the worst experience using Floward Kuwait. Did not delivered within set timeframe. The address was repeatedly sent thru WhatsApp a night before just to confirm. No customer services. No robo... Toon meer
Bedrijfsgegevens
Over floward.co.uk
Geschreven door het bedrijf
Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves on creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
Contactgegevens
Verenigd Koninkrijk
- 020 8068 4680
- support.uk@floward.com
- floward.co.uk
2,4
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484 reviews
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the gift was more than a month late and…
the gift was more than a month late and jot my choice
1 juni 2023
Antwoord van floward.co.uk
Dear Loujayne we apologize for any inconvenience this delay has caused, and we appreciate your patience and understanding during this time. but no worries we will be in touch with you shortly to resolve this issue in a way that you are satisfied with.🌷
I scheduled in time but it’s coming late
20 mei 2023
Antwoord van floward.co.uk
Dear Raghad, we apologies for any inconvenience this delay has caused, and we appreciate your patience and understanding during this time. unfortunately, the delay was caused by the delivery company policy as they take an additional day for delivery, but no worries we will be in touch with you shortly to resolve this issue in a way that you are satisfied with.🌷
The product wasn’t available and not…
The product wasn’t available and not delivered on time although it was time sensitive (a birthday), I was then offered a replacement which also wasn’t available and then another replacement was sent with a day later! The customer support lady was very nice and helpful, but the whole experience was spoiled, although it tried the service in another county and it was excellent and I just assumed it would be better in london!
24 mei 2023
Antwoord van floward.co.uk
Dear Dina, we are sorry to hear about your experience with us in that way and we hope you accept our sincere apology. and because your satisfaction is our one priority, and we want to reduce any issues to be done that may impact your celebration with your loved ones, you will be contacted from our customer satisfaction team to take care of this issue.🌷✨
Worst ever..the delivered the order…
Worst ever..they delivered the order after one day from my moms birthday and they delivered without informing her .. they just left it down in the reception and the flowers are not fresh 👎🏻👎🏻👎🏻👎🏻👎🏻
15 mei 2023
Antwoord van floward.co.uk
Dear Saeeda We want to assure you that we are committed to providing a high-quality service to our customers and will do everything possible to minimize any impact on your celebrations with your loved ones.
Our customer satisfaction team will contact you now.🌺🙏
love the flowers
15 mei 2023
Antwoord van floward.co.uk
We are grateful that you have chosen Floward to be a part of your special occasion 🌷
fantastic platform for flower…
fantastic platform for flower enthusiasts offering an attractive design user friendly interface and high quality flowers with timely delivery.
It deserves praise for providing a wonderful shop.
In addition, great customer service.
13 mei 2023
Antwoord van floward.co.uk
We appreciate that you have selected Floward to be a part of your special occasion.🌷
Antwoord van floward.co.uk
We hope you will accept our sincere apologies for the experience you had. Please contact us at support@cs.floward.com, and our customer satisfaction team will help you🙏.
Antwoord van floward.co.uk
We are sorry to hear about your disappointing experience and hope you will accept our heartfelt apologies. Please contact us at support@cs.floward.com and our customer satisfaction team will take care of you.
The flowers was delivered on time.
12 mei 2023
Antwoord van floward.co.uk
We appreciate that you have selected Floward to be a part of your special occasion.🌷
I have a request that was two full days…
I have a request that was two full days late and I did not find compensation
30 april 2023
Antwoord van floward.co.uk
We are sorry to hear about your disappointing experience and hope you will accept our heartfelt apologies. Please contact us at support@cs.floward.com and our customer satisfaction team will take care of you.
Antwoord van floward.co.uk
We are delighted that you are pleased with our designs, and we aspire to always exceed your expectations. 🌷😍
The flowers were delivered to the wrong…
The flowers were delivered to the wrong address.
22 april 2023
Antwoord van floward.co.uk
We apologize for your disappointing experience and would like to extend our sincerest apologies. For further assistance, please reach out to us at support@cs.floward.com and our team dedicated to customer satisfaction will ensure that your needs are met.
The prices is high.
27 april 2023
The tracking on the app was not updated…
The tracking on the app was not updated and they rescheduled the delivery without letting me know
24 april 2023
Quick and easy
I'm happy with the deal I got from floward. Sending bouquets is much easier and faster through the continents. I have requested a flower bouquet to be delivered to London and I’m actually based in Abudhabi, the flowers were received fresh and in a sealing package.
The only reason not to give 5 stars is the fact that the delivery was delayed to the other day. However I received a call from the service to inform me with these updates, which was really great and apprised.
23 april 2023
The delivery delayed for 2 days
20 april 2023
Awful experience
Wrong name.
The first name I provided was wrong
I sent a different address and name
(Violet Obeng) and they still used the first name ( Lanre Lawal)
So awful experience
Late delivery
I’d never use floward again or recommend to anyone
18 april 2023
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