Banner for Focused Umbrella

Focused Umbrella Reviews 

137
TrustScore 5 uit 5

4,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Hello...Usualy all jobs what i had from Hays recruitment ,,for me was ok...it was some jobs what was didn't suitable to me ,, but im ok....I don't have for what to complain or blame someone...We all j... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Can’t fault the service, extremely helpful! Dealt with a person called Matt, who was really supportive within dealing with my request when they arose. Top umbrella service!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The Focussed Umbrella are an excellent choice should you require payment through an umbrella company. The staff are extremely knowledgeable and professional in their manner and approach. Wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Abbie helps me onboard a range of contractors, some straightforward, others, tough to manage! Abbie makes the process smooth no matter how challenging the situation may be. She provides top quality... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Payrollservice

Over Focused Umbrella

Geschreven door het bedrijf

Focused is the PAYE Umbrella of choice for hundreds of agencies across the UK and was voted Best Umbrella Company (500 - 1,000 clients) at The Contracting Awards 2024. Our brand is well known in the contracting sector representing both quality of service and compliance.

Our teams of ex-recruitment professionals and qualified payroll staff ensure that our umbrella employees, limited company directors and agency clients are provided with intelligent advice and forward thinking solutions to their contracting needs. Despite our substantial growth in the market we have retained the small company service mentality ensuring that every relationship is valued and nurtured.

We are proud to have secured preferred, approved or sole supplier status with the UK’s leading recruitment agencies. This means that we have passed their extensive due diligence tests and can therefore work with all candidates, contractors and consultants within those agencies, providing our umbrella or limited company solutions.

Our team of Account Managers cover the whole of the UK including our core areas of London, the Home Counties, Birmingham, Manchester, Bristol, Cardiff, Newcastle and the surrounding areas.

We are confident that our solutions are competitive, attractive to contractors, simple for agencies and 100% compliant.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

137 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,8

Alle reviews

(137)

54 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Best umbrella company

I was new to working under an umbrella company and felt like a deer in the headlights! Focused was the only umbrella company (out of all the ones I contacted) that took time to answer all my questions and at the same time did not make me feel pressured to go with them. They were also super patient when I asked them to 'dumb down' the answers to my questions so I could fully understand everything including costs, fees, take home pay etc before I made a decision. Once I signed up with them it was always a positive experience. If I ever had questions someone was always available and I received excellent service every time. I would highly recommend them and if I ever go through an umbrella company again I will definitely go back to them.

4 november 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi,

Thank you so much for your thoughtful feedback!

We’re delighted to hear that our team made the process clear and stress-free, especially as it was your first time working through an umbrella company. We’re proud to provide the kind of support and patience that helps people feel confident from day one — and it’s great to know that came across. We truly appreciate your recommendation!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Highly recommend

I joined as an umbrella employee for a couple of months due to having a short term freelance contract. From the moment I joined Focused they were very efficient, from the initial registration to payments and payslips, and queries being replied to within a few hours.

27 oktober 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Sherelle,

Thank you for your review of Focused Umbrella.

We’re really pleased to hear everything went smoothly and that you found our team efficient and easy to work with. We appreciate you taking the time to share your experience!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Very easy to set up

Very easy to set up, and never had any problems with them. If I had a queries it was dealt with very swiftly.

24 oktober 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Anthony,

Thank you for your review of Focused Umbrella.

We're so glad to hear the setup was easy and that any queries were handled quickly — that’s exactly the smooth experience we aim to provide.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Always willing to help. Special thanks to Matt!

20 oktober 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Luke,

Thank you for your review of Focused Umbrella.

We're really happy to hear you’ve had a great experience and that our team — especially Matt — has been so helpful.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

highly reccommended

10 oktober 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Simon,

Thank you for your review and for the high recommendation of Focused Umbrella.

We really appreciate your support and for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Great service

My representative was extremely helpful and made the process of working through an umbrella company straightforward and easy.

7 oktober 2025
Review zonder uitnodiging
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Matthew,

Thank you for your review of Focused Umbrella.

We're delighted to hear we've made everything straightforward and easy — that’s exactly the experience we aim to deliver.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Even good to deal with

Even good to deal with

26 september 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Tommy,

Thank you for your review of Focused Umbrella.

We're pleased to know that we've been good to deal with.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 1 van de 5 sterren

Expenses Nightmare

When I first joined this company, I was genuinely impressed. Their website was slick, easy to use, and raising expense claims felt effortless. I was so impressed, in fact, that I recommended them to a colleague - a decision I now deeply regret.

What followed was nothing short of frustrating. They made it almost impossible for my colleague to process simple meal expenses, rejecting claims for items that had already been approved in advance.

Recently, I’ve found myself facing the same nonsense - having legitimate evening meal claims questioned despite being well within my daily allowance and providing full documentation.

This isn’t about fair checks and balances - it feels like they’re more concerned with covering themselves against a potential HMRC audit than supporting honest customers.

If you’re looking for a smooth, hassle-free expenses system, avoid this company. What starts out looking good quickly turns into a bureaucratic headache.

23 september 2025
Review zonder uitnodiging
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Dominic,

We appreciate you taking time to share your feedback and we’re sorry to hear about your frustrations with the expenses process, this isn’t the experience we want for our umbrella employees.

Our intention is always to make managing expenses as smooth as possible while ensuring complete compliance with HMRC guidelines, which dictates eligibility of expenses. That said, we appreciate this could have been communicated clearer in your case, and we apologise for the inconvenience this has caused both you and your colleague.

We’d really like the chance to look into this further and review the decisions around your claims. Our Operations Manager has reached out to you directly to discuss your comments in detail and reach a resolution.

Thank you again for raising this, your feedback helps us improve both our processes and the service we deliver.

- The Focused Team.

Beoordeeld met 5 van de 5 sterren

very good service

very good service

23 september 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi,

Thank you for your review of Focused Umbrella.

We're glad to hear you found our service very good — it’s always our goal to make things simple and smooth for you.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Excellent service provided

Excellent service provided

12 september 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Simone,

Thank you for your review of Focused Umbrella.

We're so pleased to know you found our service excellent — that’s exactly what we strive to deliver every time.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Excellent Company

I used Focused for a period of 17 months and it was an excellent service which I would gladly recommend.
Prompt Payment
Great Communication
Proffesional Staff
Michael

26 augustus 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Michael,

Thank you for your review of Focused Umbrella.

We appreciate the feedback, Michael! Great to hear everything went smoothly throughout your time with us — your recommendation means a lot.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Amazing Matt A

I wanted to express my appreciation for Matt A. He is a truly professional and helpful member of your team. He consistently resolves any issues I have as quickly as possible.

I highly recommend him to everyone.

Thanks,
George

15 augustus 2025
Review zonder uitnodiging
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi George,

Thank you for your review of Focused Umbrella.

Thank you for your kind words!

We’re so pleased to hear about your positive experience with Matt A — we’ll be sure to pass along your feedback to him. It’s great to know he’s been able to resolve your issues quickly and professionally.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Proper Umrella

Had to seelct an Umbrella company for a role I applied.

I have Selected Focused.
I was payed in a timely fashion and had no problems while using them.

11 augustus 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Janos,

Thank you for your review of Focused Umbrella.

Thank you for sharing your experience! We're glad to hear everything went smoothly and that payments were made on time — that’s exactly what we aim for.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Excellent service

21 juli 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Lorne,

Thank you for your review of Focused Umbrella.

We're really happy to read your feedback that you’ve been happy with the service — that’s exactly what we aim to deliver.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Umbrella company done right

Great service, great prices. I never once had to chase them for anything and when I did call with questions I always got straight through to talk to a knowledgable human 👍

25 juni 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Stephen,

Thank you for your review of Focused Umbrella.

We're really glad to hear everything ran smoothly for you and that you can always get straight through to someone helpful. That’s exactly what we aim for!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Good efficient company

Good efficient company
Had no problems at all
Exactly what you need from an umbrella company 👍 5 stars
Would highly recommend

24 juni 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Stuart,

Thank you for your review of Focused Umbrella.

We're glad to hear everything has gone smoothly — that's exactly what we aim for. We really appreciate your recommendation and 5-star review!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Great Experience

Focused have been a great umbrella company to use. Very responsive when I have questions via email and have a platform which is very easy to use. Would highly recommend.

25 juni 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Hannah,

Thank you for your review of Focused Umbrella.

We're delighted to hear you've had a smooth experience with our platform and support team. It's great to know we're hitting the mark — your recommendation is truly appreciated!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Garima,

Thank you for your review of Focused Umbrella.

We're so pleased to hear that — your recommendation means a lot to us!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

I have found to be very professional

I have found to be very professional, quick to respond to any questions asked and very informative.

I would highly recommend Focused!

23 juni 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Joanna,

Thank you for your review of Focused Umbrella.

Thank you so much for your recommendation! We're really glad to hear you found our team professional, responsive, and informative — it means a lot. We appreciate your support!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

An easy and simple umbrella company…

An easy and simple umbrella company with cheap margin fee.

11 juni 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Shah,

Thank you for your review of Focused Umbrella.

We aim to make everything as simple and jargon free as possible so to hear you're happy with our service is great.

Thank you for choosing Focused.

- The Focused Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer