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Focused Umbrella Reviews 

137
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Hello...Usualy all jobs what i had from Hays recruitment ,,for me was ok...it was some jobs what was didn't suitable to me ,, but im ok....I don't have for what to complain or blame someone...We all j... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Can’t fault the service, extremely helpful! Dealt with a person called Matt, who was really supportive within dealing with my request when they arose. Top umbrella service!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The Focussed Umbrella are an excellent choice should you require payment through an umbrella company. The staff are extremely knowledgeable and professional in their manner and approach. Wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Abbie helps me onboard a range of contractors, some straightforward, others, tough to manage! Abbie makes the process smooth no matter how challenging the situation may be. She provides top quality... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Payrollservice

Over Focused Umbrella

Geschreven door het bedrijf

Focused is the PAYE Umbrella of choice for hundreds of agencies across the UK and was voted Best Umbrella Company (500 - 1,000 clients) at The Contracting Awards 2024. Our brand is well known in the contracting sector representing both quality of service and compliance.

Our teams of ex-recruitment professionals and qualified payroll staff ensure that our umbrella employees, limited company directors and agency clients are provided with intelligent advice and forward thinking solutions to their contracting needs. Despite our substantial growth in the market we have retained the small company service mentality ensuring that every relationship is valued and nurtured.

We are proud to have secured preferred, approved or sole supplier status with the UK’s leading recruitment agencies. This means that we have passed their extensive due diligence tests and can therefore work with all candidates, contractors and consultants within those agencies, providing our umbrella or limited company solutions.

Our team of Account Managers cover the whole of the UK including our core areas of London, the Home Counties, Birmingham, Manchester, Bristol, Cardiff, Newcastle and the surrounding areas.

We are confident that our solutions are competitive, attractive to contractors, simple for agencies and 100% compliant.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

137 reviews

5 sterren
4 sterren
3 sterren
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4,8

Alle reviews

(137)

54 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Payment time is consistent and someone…

Payment time is consistent and someone keeps checking on you if you’re happy with the service

4 juni 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Martin,

Thank you for your review of Focused Umbrella.

It's fantastic to hear you could rely on us with our payments being consistent—this reliability is really important to us because we understand how vital it is for our employees to plan their finances confidently and without worry.

We're also pleased you've noticed the regular check-ins; we genuinely care about making sure you're satisfied and supported.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Brilliant umbrella service

It was a simple registration process, payments were made efficiently and without hassle, the payslip is very clear and the team are very supportive, professional and knowledgable.

4 juni 2025
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Antwoord van Focused Umbrella

Hi Salma,

Thank you for leaving your review of Focused Umbrella.

We’re really pleased to hear you found signing up simple and that payments were smooth and hassle-free.

At Focused Umbrella, making sure everything runs compliantly and clearly is a big priority for us, so your feedback means a lot.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Excellent feedback

Very efficient workers.
Timely receipt of payment.
No issue encountered from HMRC since I joined Focused.

2 juni 2025
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Antwoord van Focused Umbrella

Hi Florence,

Thank you for leaving your review of Focused Umbrella.

At Focused Umbrella, compliance is at the heart of everything we do. As an FCSA-accredited company, we adhere to the highest industry standards, ensuring full transparency and reliability in our operations. Our commitment to compliance means you can trust that your tax and National Insurance contributions are handled correctly, providing you with peace of mind.

We are proud to have been recognised as the Best Umbrella Company at The Contracting Awards 2024, a testament to our dedication to excellence in compliance and service.

Thank you for choosing Focused Umbrella. We look forward to continuing to support you with our compliant and reliable services.

Beoordeeld met 5 van de 5 sterren

Professional

Professional, polite, practical.
And
Simply nice people to do business with

30 mei 2025
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Antwoord van Focused Umbrella

Hi Shawn,

Thank you for leaving your review of Focused Umbrella.

We're happy to hear you had a positive experience with us — it's always our goal to be helpful, approachable, and easy to work with.

Looking forward to working with you again!

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Reliable service and support

Very reliable service with efficient and friendly staff offering excellent and prompt support when needed.

25 april 2025
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Antwoord van Focused Umbrella

Hi Dr Charles,

Thank you for leaving your review of Focused Umbrella.

We're glad to have been able to deliver on our service promise to you over the last 5 years.

We wish you all the best for the future and look forward to speaking to you again soon.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Very friendly staff and always willing…

Very friendly staff and always willing to help . Quick to respond to any concerns . Always on time payments

10 april 2025
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Antwoord van Focused Umbrella

Hi Sachin,

Thank you for your review of Focused Umbrella.

We're pleased to read your review as it is exactly the service we try to deliver for everyone.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 4 van de 5 sterren

Professional

Thus far I have focused very approachable friendly and professional

28 maart 2025
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Antwoord van Focused Umbrella

Thank you for leaving your review of Focused Umbrella.

We aim to deliver a 5-star service to each and every contractor and we value all feedback both positive and constructive.

If possible, please can you reach out on any improvements we can implement to improve your experience with Focused Umbrella by emailing contractor.support@focusedgroup.co.uk.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren
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Antwoord van Focused Umbrella

Hi Michelle,

Thank you for your review of Focused Umbrella.

We're happy you found our services great and we try to keep our communications clear and to the point.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service with fast turnaround of information required for a mortgage, very impressed.

18 maart 2025
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Antwoord van Focused Umbrella

Hi,

Thank you for your review of Focused Umbrella.

We know how busy and stressful these events in life can be so we're glad we were able to impress you with our turnaround times.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Prompt feedback on all questions

Prompt feedback on all questions, and responses were good and appropriate. Website good and easy to use

12 maart 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi,

Thank you for your review of Focused Umbrella.

We're glad to hear you are happy with our communications. Excellent feedback on the website too.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Very professional organisation

Very professional organisation. Easy to work with. Salary payments made as expected

18 maart 2025
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Antwoord van Focused Umbrella

Hi David,

Thank you for your review of Focused Umbrella, it's really appreciated.

Thank you for the comments. We pride ourselves on delivering prompt, accurate and reliable payment to all our employees and try to make everything as easy and straightforward as possible.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

the Focus group support was seamless…

the Focus group support was seamless and just worked perfectly in the background.

17 maart 2025
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Antwoord van Focused Umbrella

Hi Lee,

Thank you for your review of Focused Umbrella.

We're pleased to hear you felt supported and in safe hands with Focused.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 4 van de 5 sterren

One issue in a 5 month period of using…

One issue in a 5 month period of using Focus which was very quickly resolved.
Always paid on time.
Always full communication & Support

11 maart 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Kevin,

Thank you for taking the time to leave a review.

We really appreciate you highlighting our quick resolution of that issue. Knowing we were able to address it promptly and maintain your trust is our top priority.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Matt has been ever so helpful since…

Matt has been ever so helpful since I’ve started using them. Can’t say thanks enough.

10 maart 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Garry,

Thank you for your review.

We know how important it is to have good support, and it means a lot to hear you're happy with Matt's assistance.

We appreciate you letting us know, and we'll make sure Matt sees your message.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Recently signed up and the customer…

Recently signed up and the customer service and support has been spot on. I don’t officially start my contract role until another few weeks but so far I’m impressed and have also recommended colleagues because of the efficient, smooth process so far during my onboarding

12 maart 2025
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Antwoord van Focused Umbrella

Hi Lisa,

Thank you for taking the time to review your experience with Focused.

We understand that starting a new contract can be a busy time, and we aim to make the onboarding process as efficient and smooth as possible, and it's great to know we've achieved that.

Thank you so much for recommending us to your colleagues!

Please don't hesitate to reach out if you need anything before your contract starts.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Good communication

I received accurate information about their services and l was given the opportunity to ask questions.

Communication from the team as a whole was fantastic.

20 februari 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi,

Thank you for taking the time to share your review of Focused and for highlighting our team's communication and service knowledge. We appreciate your feedback!

Thank you for choosing Focused Umbrella.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Excellent Services

Excellent Services
Very helpful team

20 februari 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Beatrice,

Thank you for the 5-star review and for highlighting our helpful team. We really appreciate your feedback.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

If you’re thinking about contracting

If you’re thinking about contracting, I can’t recommended Focused enough. Onboarding took less time than booking a flight, and the support team are extremely responsive to enquiries and always go above and beyond to help you and resolve any questions you may have. 10/10 service all around.

14 februari 2025
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Antwoord van Focused Umbrella

Hi Adam,

Thank you so much for the fantastic review! We're thrilled to hear you're having such a positive experience with Focused.

It means a lot to us that you appreciate the quick onboarding and our responsive support team. We're always striving to make contracting as smooth and hassle-free as possible, so your feedback is incredibly valuable.

Thanks again for the 10/10, Adam! We look forward to continuing to support you on your contracting journey.

Thank you for choosing Focused.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Great 1st class service and staff…

Great 1st class service and staff assisted me over 4 years. Highly recommend.

13 december 2024
Review zonder uitnodiging
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Antwoord van Focused Umbrella

Hi Chris,

We're so glad to hear you've had such a positive experience with Focused over the past four years! Thank you for the excellent 5-star review and recommendation.

Thank you for choosing Focused Umbrella.

- The Focused Team

Beoordeeld met 5 van de 5 sterren

Very helpful and professional service

Very helpful and professional service. Always very quick to sort things out throughout my time with them (approx 5yrs)

4 februari 2025
Logo Focused Umbrella

Antwoord van Focused Umbrella

Hi Ian,

Thank you for sharing your experience at Focused.

We're thrilled to hear about your positive experience over the past 5 years! We really appreciate you mentioning our quick response times – that's something we strive for.

Thank you for choosing Focused Umbrella.

- The Focused Team

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