So far my care has been great but I have to really thank Amanda on the Hers admin team. My provider hadn’t responded to my messages and she promptly reassigned me and within minutes I was in contact w... Toon meer
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At first, I was not sure about all the process and the follow up and if it was ok for me whit my medical file. I had a good exchange whit the medical team, and we decide that it was ok for me and we d... Toon meer
I had an excellent experience with Hims & Hers Canada. They were fast to reply, very knowledgeable, and answered all of my questions clearly and patiently. Every interaction was courteous and professi... Toon meer
Bedrijf heeft geantwoord
It was easy, user friendly, and quick. I was a bit panicked for a few days because I was afraid I gave $500 to a scam, even though I did some research with good reviews. Some positive ETA would have e... Toon meer
4,3
Uitstekend
675 reviews
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Weigh loss prescription - buyer be aware of extra costs
It was easy and quick to get a prescription for birth control and I am very satisfied. Cost was 40$ for 12 month script.
From this great experience I opted to get a prescription for weight loss medication. Everything was good until it was time to renew. You must pay 99$ consultation fee every 2 to 3 months. I find this excessive considering the dose will change depending on side effects and progress.
The cost should be more transparent on their website.
22 november 2025
Review zonder uitnodiging
Antwoord van Hims & Hers Canada
Hello Marie,
Thank you for taking the time to share your experience. We’re really glad to hear that your birth control prescription process was smooth and that you were satisfied with that part of the service.
We’re sorry to hear that the renewal process for weight-loss medication felt disappointing. We understand that it can feel like a lot, especially when dose changes depend on how you respond to the medication.
Your feedback about cost transparency is very important, and we appreciate you raising it. We’re actively working on making all fees easier to understand upfront so there are no surprises during renewals.
If you’d like us to review your case or help clarify anything further, please feel free to reach out anytime at support@joinlivewell.ca
— we’re here to help.
Live well has provided fantastic online…
Live well has provided fantastic online support, great customer services and a great way to explore health options
22 november 2025
Antwoord van Hims & Hers Canada
Hello Trish,
Thank you so much for the wonderful feedback! We’re really glad to hear that you’ve had a great experience with our online support and customer service, and that we’ve helped you explore your health options.
If you ever need anything or have questions along the way, we’re always here at support@joinlivewell.ca
.
Nurses were great and answered all my…
Nurses were great and answered all my questions right away. Also very easy system to use as I am not tech savy
21 november 2025
Antwoord van Hims & Hers Canada
Hello JC,
Thank you so much for the wonderful review! We’re really glad to hear that our nurses were able to answer your questions quickly and that you found the system easy to use. We truly appreciate you taking the time to share your experience.
If you ever need anything or have more questions, we’re always here at support@joinlivewell.ca
.
Very quick in responding
21 november 2025
Antwoord van Hims & Hers Canada
Hello Dawn,
Thank you so much for your feedback! We’re really glad to hear that our team was quick to respond. We truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Très satisfaits et bien entouré a mes…
Très satisfaits et bien entouré a mes questions
14 november 2025
Antwoord van Hims & Hers Canada
Hello Dominique,
Thank you so much for your feedback! We’re really glad to hear that our team was quick to respond. We truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Keep you captive
The company is doing everything to prevent the transfer of my prescription to my local pharmacist. They are not giving me the rebate that I should havé from my Wegovy card, and are charging almost 15% more than my pharmacist.
20 november 2025
Review zonder uitnodiging
Antwoord van Hims & Hers Canada
Hi there — we’re really sorry that it felt difficult to transfer your prescription. That’s never the experience we want anyone to have.
To clarify, we absolutely support prescription transfers to any local pharmacy of your choice, and we also provide direct billing when applicable. We never block or delay transfers — our team processes them as soon as the request comes in. We’re very sorry if this wasn’t clear or if it felt like we were preventing the process in any way.
Regarding your Wegovy savings card, we can apply eligible rebates when the medication meets the program’s criteria. We’d be happy to review your file to make sure everything was handled correctly.
If you reach out to us at support@joinlivewell.ca
, we can look into your specific case, assist with the transfer immediately, and ensure your pricing and rebates are accurate.
Thank you for bringing this to our attention — and again, we’re sorry it felt more complicated than it should have.
The Livewell Team
Antwoord van Hims & Hers Canada
Hello Phonapha,
Thank you so much for your feedback! We’re really glad to hear that our team was quick to respond. We truly appreciate you taking a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
The notices to renew prescriptions are…
The notices to renew prescriptions are confusing to follow. It is difficult to decipher what needs to be completed versus what is optional. Then, when you complete the required steps, you receive a text message asking to complete the questions once again.
19 november 2025
Antwoord van Hims & Hers Canada
Thank you for sharing this feedback. We’re sorry to hear that the renewal notices felt confusing. We know the renewal flow includes multiple steps, and sometimes the automated reminders can make it harder to tell what’s required versus optional.
The duplicate text you received can occasionally happen when notifications overlap, and we understand how that would feel frustrating after you’ve already completed everything.
We’re actively working on making the renewal process clearer and the reminders more streamlined so it’s easier to follow from start to finish.
If you ever have questions or want help with a renewal, feel free to reach out to us at support@joinlivewell.ca
— we’re always here to assist.
Antwoord van Hims & Hers Canada
Hello Jody,
Thank you so much for your feedback! We’re really glad to hear you had a great experience and that the communication felt strong throughout. We truly appreciate you taking the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Enfin de l’aide
N’ayant plus de médecin de famille et malgré mes efforts pour perdre du poids , j’ai trouvé votre clinique qui m’a
Beaucoup aidé. Je suis sur la bonne voie :)
18 november 2025
Antwoord van Hims & Hers Canada
Bonjour Melanie,
Un immense merci pour votre message ! Nous sommes vraiment ravis d’apprendre que notre clinique a pu vous aider, surtout dans une situation où il est difficile d’avoir accès à un médecin de famille. C’est formidable de savoir que vous êtes maintenant sur la bonne voie — bravo à vous !
Si vous avez besoin de quoi que ce soit ou souhaitez un suivi, nous sommes toujours là pour vous à support@joinlivewell.ca
.
Quick Delivery
After a bit of confusion by both parties, I got my Rx in a timely manner.
18 november 2025
Antwoord van Hims & Hers Canada
Hello Wayne,
Thank you so much for your feedback! We’re glad everything worked out and that you received your prescription in a timely manner, even with a bit of initial confusion. We truly appreciate you sharing your experience, and we’ll keep working on improving the process to make things even smoother.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Antwoord van Hims & Hers Canada
Hello Darren,
Thank you so much for your feedback! We’re really glad to hear that you found the experience professional and discreet. Providing a private, confidential, and comfortable service is something we care about deeply, so we truly appreciate you sharing this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Very understanding and accommodating
The people on the others end of the chats have been great and really understanding
10 november 2025
Antwoord van Hims & Hers Canada
Hello Laurie,
Thank you so much for your feedback! We’re really glad to hear that our team has been understanding and accommodating. We always try to offer a service that feels tailored and supportive, so it means a lot to know that it came through in your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Quick and thorough follow-up and…
Quick and thorough follow-up and responses, accurate consultation, and an appropriate medication prescription with no side effects.
17 november 2025
Antwoord van Hims & Hers Canada
Hello Leila,
Thank you so much for your feedback! We’re really glad to hear that the follow-up was quick and thorough, and that your consultation and prescription worked well for you with no side effects. We truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Antwoord van Hims & Hers Canada
Hello M. Godon,
Thank you so much for your feedback! We’re really glad to hear that you found the experience very good and professional. We always strive to offer a smooth, supportive, and trustworthy service, so it means a lot to know that this came through.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
Thieves
they'll charge you for stuff without your consent or notifying you. I had no idea that they were going to charge me $100 for the "consultation" which was just a few online messages. They're a bunch of online thieves.
15 november 2025
Antwoord van Hims & Hers Canada
Hi there — we’re really sorry to hear about your experience. The last thing we ever want is for anyone to feel surprised by a fee or feel that they weren’t clearly informed.
Our consultation fee is always meant to be transparent, and it should never feel hidden or unexpected. If this wasn’t communicated clearly in your case, we truly apologize — that’s not the experience we aim to provide.
We’d really like to review what happened and make sure everything was handled properly. If you’re open to it, please reach out to us at support@joinlivewell.ca
so we can take a closer look and help make this right.
Thank you for bringing this to our attention — we’re sorry again that this felt disappointing.
The Livewell Team
Antwoord van Hims & Hers Canada
Hello Roshni,
Thank you so much for your feedback! We’re really glad to hear you had a great experience and that our responses were prompt. We always aim to make the process smooth and supportive, so we truly appreciate you taking the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Poor follow up
While the interaction with a health care provider is good, the follow up is abysmal. You have to pay $99 up front, then wait 2 or more days (right now I'm at three full days, no response) to hear anything.
When I had a question only a few weeks into using the medication, I also had to pay the full consultation fee for just a quick inquiry. Not the same as a relationship with a primary physician.
UPDATE: it took three days but I did hear back and the PA was excellent. If you are in a rush, not a good option. If you are not, the providers are good.
13 november 2025
Review zonder uitnodiging
Antwoord van Hims & Hers Canada
Hi there — thank you for taking the time to share such thoughtful feedback, and we’re really sorry for the delays you experienced. Waiting several days after paying a consultation fee is frustrating, and we understand how that can feel very different from having an ongoing relationship with a primary care provider.
We also apologize that you had to pay a full consultation fee for what felt like a quick inquiry — we know that can be disappointing, and we’re working on improving how we handle follow-up questions so patients feel more supported without unnecessary cost.
That said, we’re glad to hear that you eventually received your PA and that you found it excellent. We appreciate you sharing that context as well.
Your note about timing is very helpful — we’re actively working to reduce wait times and improve follow-up responsiveness, especially during busier periods, so patients aren’t left waiting when they need guidance.
If you ever have any questions or need support again, feel free to reach out to us at support@joinlivewell.ca. We’re here to help and continuously trying to improve.
The Livewell Team
It is a very effective and easy way
It is a very effective and easy way.
Always caring and supportive
7 november 2025
Antwoord van Hims & Hers Canada
Hello Karla,
Thank you so much for your feedback! We’re really glad to hear that you find the process effective and easy to use. We truly try to make the entire experience as simple, supportive, and reassuring as possible, so it means a lot to know that this came through for you. Being caring and attentive is something we put a lot of focus on.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Everything was easy to arrange & a…
Everything was easy to arrange & a positive experience so far.
7 november 2025
Antwoord van Hims & Hers Canada
Hello Helene,
Thank you so much for sharing your experience! We’re really happy to hear that getting everything set up felt straightforward and that things have been going well for you so far. We truly aim to make the whole process smooth and stress-free, so your feedback means a lot to us.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
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