So far my care has been great but I have to really thank Amanda on the Hers admin team. My provider hadn’t responded to my messages and she promptly reassigned me and within minutes I was in contact w... Toon meer
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At first, I was not sure about all the process and the follow up and if it was ok for me whit my medical file. I had a good exchange whit the medical team, and we decide that it was ok for me and we d... Toon meer
I had an excellent experience with Hims & Hers Canada. They were fast to reply, very knowledgeable, and answered all of my questions clearly and patiently. Every interaction was courteous and professi... Toon meer
Bedrijf heeft geantwoord
It was easy, user friendly, and quick. I was a bit panicked for a few days because I was afraid I gave $500 to a scam, even though I did some research with good reviews. Some positive ETA would have e... Toon meer
4,3
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Heeft 52% van zijn negatieve reviews beantwoord
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Antwoord van Hims & Hers Canada
Bonjour Monique,
Un grand merci pour votre message ! Nous sommes ravis d’apprendre que tout se passe bien pour vous et que vous êtes satisfaite de votre expérience. Cela nous fait vraiment plaisir.
Si vous avez besoin d’aide ou de soutien à tout moment, n’hésitez pas à nous contacter à support@joinlivewell.ca
.
DO NOT PURCHASE WEIGHT LOSS MEDICATION…
DO NOT PURCHASE WEIGHT LOSS MEDICATION FROM LIVEWELL.
The nurse practitioners are very misleading and will evade all questions regarding fees. I was told explicitly that I was getting two pens, they are now charging for the second, regardless of what I was told. To top it off, it costs $100 for every fill. This is a purely profit based company. They will give Ozempic to ANYONE.
12 november 2025
Review zonder uitnodiging
Antwoord van Hims & Hers Canada
Hi there — we’re really sorry to hear about your experience and the confusion around your prescription and fees. We understand how frustrating this must have felt.
We want to clarify that our medical team follows a strict and trusted clinical process when prescribing any medication, including Ozempic. Prescriptions are never automatic — each assessment is based on medical history, eligibility, and safety guidelines. We’re sorry if this wasn’t clearly communicated or if it felt misleading in any way.
Regarding the pens and fees you mentioned, there may have been a misunderstanding, and we apologize for any confusion. You should always feel fully informed about what you’re receiving and what the costs are. We’re continuously working to improve how we communicate this so the process is clearer and more transparent for every patient.
We’d really appreciate the chance to review your case and make sure everything is handled properly. If you reach out to us at support@joinlivewell.ca, our team can look into the conversation you had, clarify the charges, and help resolve any concerns.
Thank you for bringing this to our attention — we’re sorry this didn’t meet your expectations, and we’re committed to improving.
The Livewell Team
I am still waiting for a prescription…
I am still waiting for a prescription renewal that I requested Wed am.
14 november 2025
Antwoord van Hims & Hers Canada
Hello, thank you for sharing this, and we’re truly sorry for the delay you experienced. We understand how important timely renewals are, and we apologize for the frustration this caused.
We’re relieved to see that your prescription renewal has now been completed, but we’re still sorry for the inconvenience along the way.
If there’s ever anything else you need or if something doesn’t feel right, please reach out to us anytime at support@joinlivewell.ca— we’re here to help.
Thank you again for your patience. We really appreciate you.
The Livewell Team
Good service
13 november 2025
Antwoord van Hims & Hers Canada
Hello Kelly,
Thank you so much for your kind words! We’re really glad to hear that you had a positive experience with our service. It means a lot to us that you took the time to share your feedback.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Quick professional service
11 november 2025
Antwoord van Hims & Hers Canada
Hello William,
Thank you so much for your feedback! We’re really glad to know you had a good experience with our service. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
J’ai aimé la rapidité de réponse
J’ai aimé la rapidité de réponse
Les consignes etaient claires et précises
Je recommande
6 november 2025
Antwoord van Hims & Hers Canada
Bonjour Élaine,
Un grand merci pour votre retour ! Nous sommes vraiment heureux de savoir que vous avez apprécié la rapidité de nos réponses et la clarté des informations fournies. C’est exactement l’expérience que nous voulons offrir, et votre recommandation nous touche beaucoup.
Si vous avez besoin de quoi que ce soit, nous restons à votre disposition à support@joinlivewell.ca
.
They were very quick in their turn…
They were very quick in their turn around, and they didn’t make me feel like I was under the microscope. When I tried with another company they immediately turned me away because I didn’t meet the obese category. But for me being 40-50 pounds overweight and with zero results from exercise and diet that extra weight made me feel like I was obese. I was grateful that Livewell accepted me and didn’t turn me away. I’m looking forward to tool I heard so much about and how much it has helped people like me. Thank you!
12 november 2025
Antwoord van Hims & Hers Canada
Hello Kristyn,
Thank you so much for sharing your experience with us. We’re really glad to hear that our team was quick to respond and that you felt supported throughout the process. No one should feel judged or dismissed when they’re trying to take meaningful steps toward their health, and we’re grateful you felt comfortable with us.
We know how important it is to feel heard and to have options that actually align with your goals. Our focus is always on providing thoughtful, personalized care, and we’re happy we could offer a path that feels right for you.
We’re excited for you as you begin this next step, and we’re here to support you along the way. If you ever need anything, you can reach us anytime at support@joinlivewell.ca
.
Emergency prescription.
I am in another province (BC) for the winter and upon getting ready to leave my home province (MB), I spoke with my general practitioner about having my asthma medication/prescription delivered to a pharmacy out here, they advised me that it is not a problem. A month after being in BC, I needed a new inhaler, I contacted my GP and they informed me they are no longer allowed to send my prescription across provinces anymore and to go to the hospital (even though I wasn’t yet in an emergency situation) to get them to give me an inhaler. I did not feel comfortable with that so I contacted Livewell and they were able to send me an emergency prescription until I go back to my home province around Christmas time. I am very grateful they were able to help me out in a situation where it could have gotten serious and helped me prevent any medical emergency that may have arose.
2 november 2025
Antwoord van Hims & Hers Canada
Hello Tami,
Thank you so much for your kind words! We’re really glad to hear that we were able to support you during a stressful situation and make sure you had access to the medication you needed while away from home. It means a lot to us that you shared your story, and we’re grateful we could help you avoid an emergency and stay safe until you return to your home province.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Antwoord van Hims & Hers Canada
Hi there — thank you so much for the kind words. We really appreciate your patience and positivity. We’re here to support you every step of the way, and we’re glad things worked out.
If you ever need anything, don’t hesitate to reach out to us at support@joinlivewell.ca
.
The Livewell Team
Always helpful and fast service.
4 november 2025
Antwoord van Hims & Hers Canada
Hello Liette,
Thank you so much for your kind words! We’re really glad to hear that you’ve found our team both helpful and quick to assist. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Vous êtes facilement accessible et…
Vous êtes facilement accessible et répondez rapidement a nos questions. Pratique pour moi . Car vous êtes là quand j ai besoin .
4 november 2025
Antwoord van Hims & Hers Canada
Hello Marie,
Thank you so much for your kind words! We’re really glad to hear that you’ve consistently found our team helpful and quick to assist. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
Timely and informative information when…
Timely and informative information when I interact with the team
4 november 2025
Antwoord van Hims & Hers Canada
Hello Tanika,
Thank you so much for your kind words! We’re really glad to hear that your interactions with our team have been timely and informative. It means a lot to us that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
It's good to know that it only works…
It's good to know that it only works during aroused sexual activity. And that you don't ejaculate until you want to.
8 november 2025
Antwoord van Hims & Hers Canada
Hello Donald,
Thank you so much for your kind words! We’re really glad to hear that the information you received was clear and helpful, and that you now feel more confident about how the medication works. It means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
.
La prise du médicament est simple
La prise du médicament est simple, les résultats sont à la hauteur de mes attentes. Une petite suggestion, le renouvellement du médicament est un peu compliqué. Pour le reste, bravo pour votre excellent travail ainsi que les bons conseils du médecin. Merci beaucoup.
11 november 2025
Antwoord van Hims & Hers Canada
Bonjour Fléchelle,
Merci beaucoup pour votre message si chaleureux ! Nous sommes vraiment heureux d’apprendre que la prise du médicament est simple pour vous et que les résultats répondent à vos attentes. Cela nous fait très plaisir de savoir que vous appréciez aussi le travail de notre équipe et les conseils reçus.
Merci également pour votre suggestion concernant le renouvellement — nous savons que le processus peut parfois sembler un peu complexe, et vos commentaires nous aident réellement à l’améliorer.
Si vous avez besoin de quoi que ce soit, nous sommes toujours là pour vous à support@joinlivewell.ca
.
I was a little nervous
I was a little nervous. But I spoke with the pharmacist and he was reassuring and answered a couple questions
9 november 2025
Antwoord van Hims & Hers Canada
Thank you so much for the review. We’re really glad to hear that our pharmacist was able to reassure you and answer your questions, especially if you were feeling a bit nervous at first.
If you ever need anything else or have more questions down the road, we’re always here to help at support@joinlivewell.ca
.
Great experience easy to navigate
8 november 2025
Antwoord van Hims & Hers Canada
Hello Micaela,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience and found everything easy to navigate. It means a lot to us that you took the time to share your feedback.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
Antwoord van Hims & Hers Canada
Hello Alexandre,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience, with smooth communication and quick delivery. It means a lot to us that you took a moment to share your feedback.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
I paid and they haven’t even shipped my…
I paid and they haven’t even shipped my prescription!
4 november 2025
Antwoord van Hims & Hers Canada
Hi there — we’re really sorry for the stress this caused. We understand how frustrating it feels when you’ve paid and don’t see updates right away.
We’ve checked on your order, and it looks like your prescription has already been delivered. We’re glad it’s arrived, but we’re still sorry for the worry and confusion along the way.
We’re always working to improve our communication and tracking updates so experiences like this don’t happen again.
If there’s anything else you need or if something doesn’t seem right, please reach out to us anytime at support@joinlivewell.ca
— we’re here to help.
Thank you for your patience.
The Livewell Team
Antwoord van Hims & Hers Canada
Hello Wayne,
Thank you so much for your kind words! We’re really happy to hear that everything felt clear, structured, and smooth throughout your experience. It truly means a lot that you took a moment to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
How easy the whole process was to get started.
I’m so excited to work with the professionals at Livewell. Weight loss has always been difficult for me so it was encouraging to see them get me started so easily
5 november 2025
Antwoord van Hims & Hers Canada
Hello Deirdre,
Thank you so much for your kind words! We’re really glad to hear that getting started felt simple and encouraging for you. It means a lot to us to know that our team could help you take those first steps, especially when weight loss has been challenging in the past.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
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